212 MineOS Reviews
Overall Review Sentiment for MineOS
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My favorite feature of MineOS is the ability to see all inbound data requests, automatically search our providers, and delete their data. Review collected by and hosted on G2.com.
I find the interface to be cumbersome. It's just in general designed to take many clicks to do things, adding data source providers, can't find a way to remove a provider, requesting approval, can't find a way to approve the provider; afaik there is no way to see which employees are involved in which data deletion request workflow. It just feels like the UI is very non-intuitive & that makes it feel very slow to use or change; I've actively avoided changing our setups any more then I must because it just feels tedious. Review collected by and hosted on G2.com.
The employees at MineOS are very knowledgeable, friendly, and quick to assist with any questions or issues. They are open to suggestions and geninuely interested in what the customer has to say about their product. Review collected by and hosted on G2.com.
My company is pretty early on in the process for onbarding with MineOs and I haven't have a chance to deep dive into their products yet, but so far I don't have any dislikes. Review collected by and hosted on G2.com.
DSAR management features are intuitive and efficient. They have save our company many hours of work. Excellent customer support. Review collected by and hosted on G2.com.
Set-up can be complicated and may take some back and forth to get all the integrations working. Review collected by and hosted on G2.com.
The UI and customisations are very user friendly. Integrations are also very straight forward. Implementation was fairly easy. Our customers have already been using the product 1000+ times already within a short launch time. The support team is really supportive and always ensure the issues if any are addressed timely! Review collected by and hosted on G2.com.
There is a small part like the Request intake form (only from within the portal) which isnt fully customisable yet but it isnt't a big deal. Review collected by and hosted on G2.com.
As a smaller organisation we are treading water into the need for a broader compliance understanding and process flow internally. From the initial introduction into the (easy to use) system and the ongoing support of the MineOS team, it has allowed us to breakdown the tasks into bite size chunks and pick-off each as managable steps. Educating our wider business team as we go. A regular ongoing series of on-boarding and setup call has really helped close out the setup of the system, and nothing has ever been too much trouble. Many thanks to Rio's for her ongoing energy and enthusiasm to our compliance journey, plus the wider team whom have always moved fast to support us when needed. A great techncial partner Review collected by and hosted on G2.com.
To date I can't say there is a downside or dislike. Review collected by and hosted on G2.com.
We rely on Mine primarily to help with our DSAR process, as that was our immediate need. We are now expanding our use of Mine to help with data mapping and RoPA generation. It is great to have all our documentation linked together and in one location. As our privacy program matures we will continue to use more features available in Mine. Also, customer support has been excellent! Requests are handled timely and researched thoroughly helping us gain insight into the data we hold. Also, their APIs allow us to process more requests quickly and accurately. Review collected by and hosted on G2.com.
One of our deletion request "integrations" is in-fact just an email to the third-party company asking them to delete a record. I don't classify this as an integration per se. It would be nice to see the Mine team build out APIs to these companies where they are available to truely delete a record held at a third-party platform directly from Mine. Review collected by and hosted on G2.com.
Using MineOS provides visibility to privacy compliance, especially when it comes to time-sensitive issues that need to be addressed like data subject requests (DSR). Implementation is relatively simple, and the customer support is great! Review collected by and hosted on G2.com.
The templates provided with the platform are good, but they are not fully dynamic (I was told it would be solved soon) Review collected by and hosted on G2.com.
The customer support manager has been fantastic in onobarding our company and providing amazaing after sales support . She contantly checks in on progress and offers to assist in removing any blockers experienced .
The radar function of MineOS which contantly scnas for data sources has been particularly helpful Review collected by and hosted on G2.com.
In some modules , the ability to fully customise templates are limited . Howeevr, the MineOS team are very receptive of feedback and take prompt action in adding relevant changes to their product roadmap. Review collected by and hosted on G2.com.
The people are great to work with. I have a complex organization. The team at MineOS worked with me to get up and running in an hour or so. They make ongoing maintenance of my environment a simple task.
Responding to privacy requests can be a high-stakes operation. MineOS gives me great visibiltiy and traking for this process. It ensures that my customers are in control of their data and that we are responsive to their requests.
I have recurring meetings with my account manager. She has a great understanding of my company, why we use the product, and how MineOS works with our use cases. She keeps me updated on product updates that are relevant to my use cases. Review collected by and hosted on G2.com.
Support requests are communicated via chat. Review collected by and hosted on G2.com.
