216 MineOS Reviews
Overall Review Sentiment for MineOS
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When comparing Mine PrivacyOps to similar services we used in the past it is unbelievable how easy and fast the setup is. We did it ourselves and only got in touch with their team when thinking about getting another plan. I also really enjoy how competent and motivated their team is, makes the whole experience just incredible. Review collected by and hosted on G2.com.
Mine’s data sources were missing some integrations we needed to cover our entire data sources with automations at first. But after pointing this out, it only took 1-2 weeks and they specially integrated these data sources for us. Meanwhile, I used the manual checklist to keep an overview of requests, not ideal but worked out fine. Review collected by and hosted on G2.com.
I really like that we could choose what integrations we need to connect to cover all our data sources. After we completed the list, we didn’t have to see or deal with data sources that we were not involved in. Everything feels customized for our company, even the wording in the Privacy Center. Review collected by and hosted on G2.com.
When first connecting with Mine PrivacyOps it was a bit overwhelming because it has a lot of features (which are great, you just first need to get to know them). But after following the setup steps on the main page, we got the hang of it. Review collected by and hosted on G2.com.
Mine PrivacyOps has been a great success for us! We work remotely, and before Mine it was very hard to collaborate when handling data subject requests. Some data sources (SaaS) can only be accessed and managed by specific personnel, which meant that we had to wait for them to fulfill their part in the DSR management process. Today, everything is integrated into Mine’s platform, which means that collaborating is so much faster and easier than before (as it doesn’t require any manual involvement from the team). Review collected by and hosted on G2.com.
I think Mine has a lot of room for improvement when it comes to expanding to entirely new sub-categories in the privacy sector. For example, until very recently they didn’t offer a consent management tool. We started using it as soon as they offered it and we’re glad with it, but it just took them time to implement it. I hope they continue to expand and conquer new fields to become the ultimate data privacy platform. Review collected by and hosted on G2.com.
Previously, we used a CMS that had user accounts. We recently moved to a much more streamlined WordPress site; the old site is where the internal database is. Mine helped us with getting insights of the previous website, including number of records and PII, and also delete it from there (and from other data sources we weren’t using any more). Since we did that, we mainly use Mine for daily DSR fulfillment. It’s a great platform for that. We also started to implement their consent management solution pretty recently and it’s also great. Review collected by and hosted on G2.com.
We weren’t handling our own compliance before the migration, so we’re pretty new to this. There’s nothing we dislike about Mine, and we really appreciate them for taking the time to explain everything to us. Review collected by and hosted on G2.com.
We’re currently going through an internal privacy assessment. Our DPO chose to use Mine to scan our company’s data sources and build a data map.
In the past, we conducted data mapping through questionnaires and surveys. It was a bad idea since most employees had a short-term memory, and also it was difficult to cover all data sources manually.
With Mine’s data mapping, everything is done automatically (with AI). It helped us with finding shadow IT, systems redundancy and personal data that doesn’t belong to certain sources.
For example, at one point we migrated from Mailchimp to Sendgrid. We had no idea that we still had many records and PII hosted in Mailchimp. Mine showed us exactly where our users’ data is stored, and helped us delete it from SaaS tools that could be risky, and we did it automatically thanks to no code API integrations. Review collected by and hosted on G2.com.
As for the DSAR/DSR management, we want the ability to change the timeframe of the “Privacy Reports”. One of the elements is fixated on “last 12 weeks”. Please give us more flexibility when it comes to privacy reports. Review collected by and hosted on G2.com.
1. The unification of all request channels. Since we started using Mine PrivacyOps, we no longer have data privacy requests that fall through the cracks. It’s the ultimate centralized platform to manage 100% of the data deletion requests (or data access requests) we receive from our users.
2. Since we now have a functioning centralized platform, we also utilize Mine’s beautiful dashboard for monitoring and keeping track of our privacy operations. This also includes reporting, audit logs and workflows.
3. Everyone in our company has access to Mine, and sometimes managers from different departments tune in to help with specific privacy requests. It’s very easy to understand and doesn’t even require a learning curve. Review collected by and hosted on G2.com.
I’d love it if the dashboard could include stats about completion time and rate. From our internal inspection we cut >50% of our DSR facilitation time, and we assume that Mine knows it in their backend. Please show it to us, we try to create a competition between our CS reps, and it’s a valuable piece of data / insight! Review collected by and hosted on G2.com.
My company uses Mine for its entire privacy operations. It's simple and easy to handle incoming deletion requests (the automation and integrations are fantastic, I have no idea why we did it manually before). UI is fantastic, every member of our team loves using this platform! The dashboard shows everything my boss needs to demonstrate compliance and to track our performance. Review collected by and hosted on G2.com.
Umm, I can't think of anything I dislike so far. Everything is straightforward. Maybe more depth into the reports would be superb 🙂 Review collected by and hosted on G2.com.
No doubt, the live data mapping (scanning process + results).
Connecting our employees was insanely easy, and each one we added revealed more and more of our company’s data sources map. That was neat.
But what I really like the most is the insights: Mine’s data mapping is great because of the insights it gives you. For example, for our company:
1.Data redundancy (same user’s data is spread across 5 sources, but we only need it to be in 2)
2.Lack of data accuracy (in each source, there was a different piece of information about the same user)
3.Systems redundancy (we had some systems in the footprint that we don’t even use)
No need to say, these exposed our company to some really bad privacy risks. If one of the SaaS tools we use got breached, and we had user data stored there (when there shouldn’t be), we could’ve been in real trouble. After using Mine PrivacyOps, we managed to mitigate this risk.
You don’t even know what risks your company faces before you scan your company’s data sources with Mine. I recommend doing it as soon as possible. Review collected by and hosted on G2.com.
One of the insights the data mapping gives is “thread intelligence”. What it supposed to do is provide us with the sensitivity of risk, based on how many records + how much the type of data is sensitive (like DNA). However, we found it to be too ‘forgiving’. Some data sources are considered to be high risk by our company (after seeing how many records and PII we have there), but Mine said they were less of a risk. After sending an inquiry about this matter to Mine’s support team (which is really fast and helpful), they said that since these data sources were never breached, their score wasn’t high enough to be considered as high risk. Review collected by and hosted on G2.com.
Being able to complete all incoming data deletion requests AUTOMATICALLY.
Super quick onboarding & setup, took less than 10 minutes.
Reviewing all data sources our company uses at a glance (fantastic value right there)
Having a structured form to submit privacy requests
Having the entire team on board! No more complex privacy solutions; from now on, we will only use Mine. Review collected by and hosted on G2.com.
The insights they show per data source aren't complete yet (maybe in the next few weeks?)
If you need more than 10 integrations, it may be a bit expensive Review collected by and hosted on G2.com.
I think the tool for building your company’s personal data source checklist is my favorite thing, it’s amazing to have all external sources combined in one place. You can connect Integrations, forward requests to third parties or manually check off any request that you receive straight to your Mine Privacy Portal. Definitely, something I don’t want to miss anymore. Review collected by and hosted on G2.com.
At first, it seemed like a lot of work to integrate all of the API sources we need to cover all the sources we have, but thanks to Mine PrivcyOps it was actually a much smoother process than expected. They also provide you with great step-by-step instructions on how to add any Automation on their Help Center. With that being said, also every time we reached out to them, their support team assists us right away and provided us with the information we needed. Review collected by and hosted on G2.com.
