MHC is one of Lawson/Infor's critical partners. They have collaborated for decades, and MHC is the go-to vendor for printing solutions, with a widening product base for AP solutions as well. Review collected by and hosted on G2.com.
The UI for Document Express is Windows 95 era. I know they have more modern products, but a surprising number of my consulting clients still go with DE 4.5 Review collected by and hosted on G2.com.
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MHC Software Review
144 out of 145 Total Reviews for MHC Software
Overall Review Sentiment for MHC Software
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We use MHC for payroll check printing and W2's. Their software is easy to use and the support is some of the best we have received. Both implementations were quick and pain free. Our employees are happy with the smooth transition of their W2's and one click ability to print them. While working with MHC on the set up both products, the team was extremely knowledgable and went out of their way to answer any last minutes questions or concerns. The continued customer support has been wonderful. I would definitely recommend this company to anyone looking for a printing solution. Review collected by and hosted on G2.com.
There are no discerable negatives to the product. Review collected by and hosted on G2.com.
The people are the most helpful, there are some areas of the software that are not intuitive and particularly with the W2s as we don't pay much attention to them but for once a year so it's easy to forget how to maneuver through. Each support representative we've had has been fast to respond and very helpful at guiding us through and teaching us along the way. At each request for assistance they send a meeting invite which is so much easier than going back and forth in a support caseor trying to talk it through on the phone. Also we have a very large number of employees and the software handles the size well. The status bars also keep us informed when we have a long running process and should disband and the visual is easy to calculate approximate times so we can plan to get back together when it's done. Review collected by and hosted on G2.com.
1 year we didn't have a consistent resource to work with and that was a struggle, I think because we hopped from resource to resource each time we called there were details that were missed and we had some mistakes in the process. As long as there is consistency the process is very smooth. Review collected by and hosted on G2.com.
The efficiency of routing invoices, the efficiency of processing invoices, the interface into our ERP system, and the accessibility of invoices without going to the AP files.
We have been able to link our invoices into a Crystal Report which gives the end user their expenses for the month that flow through AP. With a single click they can see every invoice that hit their department. The Finance Team also finds this very useful when doing expense analytics so they can see what invoices are causing expense fluctuation. Review collected by and hosted on G2.com.
The installation process took way longer than we were told. Some of that was our fault but most was not. Both of our installation people quit before we finished. We were then given a more senior person to help us finish up. We were told tyhat we could build reports using Crystal Reports, but no one at MHC had a clue how to do it. It was a big selling point for us, and its disappointing that we still don't have it working. Review collected by and hosted on G2.com.
Check printing and form printing (1099) are very accurate for layouts, etc. Review collected by and hosted on G2.com.
Sometimes there are too many options required to meet requirements such as printing forms and checks and also for OCR of documents. Once data is in the system things work great. Review collected by and hosted on G2.com.
Reduces paper costs and helps create a productive-non cluttered work environment. Less likely to loose an invoice.
Can easily track invoice approval turnaround. The implementation went smoothly and we have had great customer service. We use ABBYY daily to review an invoice and determine which department should receive it. The invoice then moves automatically into MHC NorthStar. Our managers are very pleased with how easy it is to code and approve invoices.
The integration back into Lawson, our AP system is smooth. We had a few issues at the beginning of our implementation, but they were quickly resolved by the implementation team.
Integration from Lawson back to NorthStar to print checks and process ACH files is smooth. Review collected by and hosted on G2.com.
If you don't have your AP system "cleaned up", and you have multiple vendors with the same or similar names, you may have difficulty in selecting the correct vendor in ABBYY as the realestate gets a bit crowded.
The Web-form seems to have a few "bugs" that still need worked out.
Being used to working with paper, it has been an adjustment relying on electronic processes.
We have noticed that when looking up images in Lawson, they sometimes "bleed" or carry over into your next screen when you have multiple screens open. Then when you click on the image, it may pull a totally different image from the one you expected. Review collected by and hosted on G2.com.
Customer Support, Response time,implementation was easy. Easy use easy to understand Review collected by and hosted on G2.com.
I honestly cannot say there is anything I don't like. It has been a very useful tool that was easy to learn and I have a great support team to back me up at MHC. Review collected by and hosted on G2.com.
Their support team is extremely help and willing to assist. Review collected by and hosted on G2.com.
The software is very capable and I look forward to seeing there newer versions n the future. Review collected by and hosted on G2.com.
Ease of use. Very little overhead to manage once it is setup and configured. Simple to configure. Excellent support. Review collected by and hosted on G2.com.
I really don't have any complaints. It serves its purpose and we have been a customer for around 10 years. Review collected by and hosted on G2.com.
Fairly easy to install the applications on users computer
Being able to print checks and have the printers automatically update in Document Express. Review collected by and hosted on G2.com.
Licensing can be tricky and MHC doesn't alway get back in regards to tech support emails. Review collected by and hosted on G2.com.
