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Sinch MessageMedia
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37 Sinch MessageMedia Reviews
4.3 out of 5
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JP
Julia P.
Operations Manager
Small-Business(50 or fewer emp.)
What do you like best about Sinch MessageMedia?
Sinch MessageMedia has made it possible for our entire staff to communicate directly with our clients via SMS from a unified inbox, AND have SMS communication automatically populate on our client profiles within Zoho CRM. The sales and service staff have been very supportive and wonderful to work with as well. The onboarding process made it a breeze to implement, and using MessageMedia is super easy from the portal AND through our CRM extension. Review collected by and hosted on G2.com.
What do you dislike about Sinch MessageMedia?
I wish notifications were a bit more streamlined. We've worked out some email notifications but haven't yet been able to configure notifcations through the CRM extension as I'd like. Review collected by and hosted on G2.com.
AH
Addison H.
Admissions Specialist
Small-Business(50 or fewer emp.)
What do you like best about Sinch MessageMedia?
I really liked that MessageMedia would send me an email when I got a text. Less messages were missed! Review collected by and hosted on G2.com.
What do you dislike about Sinch MessageMedia?
Occasionally, if someone texted twice within a certain time frame, I wouldn't get that email, which I had come quite reliant on. I wish the integration with HubSpot was a little better. Review collected by and hosted on G2.com.
SB
Sarah B.
Producer/DJ - Club Indigo
Mid-Market(51-1000 emp.)
What do you like best about Sinch MessageMedia?
Zoho CRM integration - I love that it is fully embedded into Zoho! Review collected by and hosted on G2.com.
What do you dislike about Sinch MessageMedia?
Nothing yet! We are new and so far it's been a great experience. Our first called with Racheal Rhee was pleasant and informative. Thank you, Racheal! Review collected by and hosted on G2.com.
IZ
Ivy Z.
Spa Manager/owner
Small-Business(50 or fewer emp.)
What do you like best about Sinch MessageMedia?
I do not like anything about the company I used a company that they bought out and was switched to them Review collected by and hosted on G2.com.
What do you dislike about Sinch MessageMedia?
Their customer service is terrible, and they take away alloted number of texts for your account even if they failed to send. So you can end up spending hundreds of dollars and not have any texts go out then when you call to ask them to reinstate they tell you they'll do it. Someone will call you back and they never do! Review collected by and hosted on G2.com.
SH
Sarah H.
Small-Business(50 or fewer emp.)
What do you like best about Sinch MessageMedia?
We were able to integrate with our CRM system for a seamless flow for our nonprofit program. It has helped increase our engagement and efficiency. The customer support was helpful with our development person in getting the integration flowing smoothly. Review collected by and hosted on G2.com.
What do you dislike about Sinch MessageMedia?
It was initially difficult to get our account started as I had to consult with a sales person. Review collected by and hosted on G2.com.
JB
Judson B.
Small-Business(50 or fewer emp.)
What do you like best about Sinch MessageMedia?
We use Message Media to stay in contact with our Realtor clients and potential clients. It's all BtoB photography services. We have gained several new customers over the last six months and won back several more old customers. Multiple times, we have heard from existing customers that "I didn't know you offer that service to." It works so well for us that we may never send out print media again. Also, the system allows us to send a photo with the message which is huge for a photography company.
The customer service is aweome. You are working with a person that knows your account and not a call center. I highly recomended to everybody but my competitors. Review collected by and hosted on G2.com.
What do you dislike about Sinch MessageMedia?
I really can't think of anything I dislike about the service. Review collected by and hosted on G2.com.
TQ
Tyler Q.
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about Sinch MessageMedia?
We are really pleased with Sinch MessageMedia and glad we made the switch from Swell. Our entire company uses Sinch daily. Plus the intergration with Zoho CRM has been great! I really wanted to thank the Team over at Sinch. Epecially Grant, Justin, Francico and Jeremy for their ongoing support. Review collected by and hosted on G2.com.
What do you dislike about Sinch MessageMedia?
We wanted to text enable our exsisting 800 number and it to. Note: This was a carrier issue not a Sinch issue. Also on the home page on the HUB will not load proporly. You have to keep hitting try again to get it to load. I am working with them to get that fixed. Other that those to things we were able to get everything set up and implemented. Review collected by and hosted on G2.com.
UF
Verified User in Food & Beverages
Small-Business(50 or fewer emp.)
What do you like best about Sinch MessageMedia?
Amazingly fast customer support from Kevin. He was attentive, looped in the proper channels and had the fix. Review collected by and hosted on G2.com.
What do you dislike about Sinch MessageMedia?
A bit of a tedious process getting everything signed up and connectted. Review collected by and hosted on G2.com.
RH
Rick H.
Executive Producer
Small-Business(50 or fewer emp.)
AT
Alberto T.
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about Sinch MessageMedia?
definitely, customer service has been the key to working smoothly for all these years that we have been along MessageMedia. Also our guy (Alex Pittel) is the best one , offering always solutions for every problem that comes up in our daily routine. Review collected by and hosted on G2.com.
What do you dislike about Sinch MessageMedia?
They way to pull out "unsubscribe" users. It's too difficult to get how many unsubscribed people we have per day. It should be like the "deliverability reports", to get more granular data. Review collected by and hosted on G2.com.
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