Bird Pros and Cons

Mainly the fact of having pricing, billing, and support dedicated to Brazil, we like and use the Flow Builder a lot, thus we are able to create excellent service for our customers across all possible channels. Review collected by and hosted on G2.com.

Sometimes the documentation is a bit confusing, it's difficult to get the hang of the user interface, but after a certain time you get used to it and everything turns out perfect. Review collected by and hosted on G2.com.

I like that the UI is extremely clean and sleek to use. Everything is pretty straightforward; anyone should be able to use it. Review collected by and hosted on G2.com.

You can only have one email for your entire inboxes is quite annoying. Primarily when the tool promotes multiple workspaces. Another thing that we dislike is the fact that there are limited roles, specifically only 2. Review collected by and hosted on G2.com.

Many types of communication channels like SMS, Whatsapp, Emails are available but with all different payment plans. Review collected by and hosted on G2.com.

The one-time setup fee is extremely high, very bad customer support (Available only on email). Very confusing payment plans. And a limited number of WhatsApp messages will get triggered in a day. Review collected by and hosted on G2.com.

Mostly all communication channels under one roof Review collected by and hosted on G2.com.

Messagebird is charging an extremely high one-time integration fee (Around $600), which no other peer company charging. On top of it, you will never be able to contact the support team, it always says wait for a mail reply. Review collected by and hosted on G2.com.

Tried it for a week. Didn't like it so didn't use it much Review collected by and hosted on G2.com.

Had tried it in July 2020 and had linked my credit card. But then didn't go ahead with the paid plan and stopped using it. But surprisingly, they charged my credit card on Feb 4, 2021, for $600 which was very surprising.

Contacted their support team. Was shocked by their response when they denied the same. It was very unethical and a case of fraud. Review collected by and hosted on G2.com.

It works as promised, most of the time... Review collected by and hosted on G2.com.

When it doesn't work or something goes wrong, trying to get help from the Support Team is a living hell. For a company that's supposed to provide better customer communications, their communications with their own customers is terrible. Ever since the released of Inbox, their at at full capacity and it doesn't seem like they have done much to improve. Quite disappointing! Review collected by and hosted on G2.com.

The UI is super easy and intitutive to use. Navigating around the service, creating your message, uploading your list and everything else is a breeze with their simple UI. Review collected by and hosted on G2.com.

The only issue I ran into was with sending links. You have to get approved by carriers if you want to include a link, but their CS team is super helpful and will reach out to the carriers for approval on your behalf. The only other thing I wish they had was mobile number verification. They may have it now, but it was a little bit of a pain because you will get charged if you have a landline in your list but the SMS won't send. Review collected by and hosted on G2.com.

The way the user interface works! it's clear and pretty to navigate true. The options are all displayed properly and the way the information Is given is good for a dummy or experienced user. I can recommend MessageBird to any company or individual, this actually works the way It should with no error's or Interruption or what so ever. Also, last but not least, the customer service Is helpful and caring, they answer in a quick manner. Review collected by and hosted on G2.com.

I can't find any dislikes so far. The service Is up and running! If I need to think about a dislike I can't come up with one. The price equals the service. Review collected by and hosted on G2.com.

The thing that I like at the best about MessageBird is the ease of access with which calls can be directed to appropriate people. The global Points of Presence is able to instantly connect you with a high speed and crystal clear connection. Review collected by and hosted on G2.com.

The user interface is a little complicated. It would be better if the interface was designed to be more intuitive rather than having the user navigate through it. There is a steep learning curve associated with the platform but once the user is familiar with it, there are no problems. Review collected by and hosted on G2.com.

1. I love the pricing most - It is very cheap in terms of per sms. For building a prototype, testing the product and then deploying it for production has been very easy! Also the ability to top up small amounts to keep testing going has also been very easy

2. The services work for Singapore very well

3. Works for HK and US numbers very well ask well Review collected by and hosted on G2.com.

The SMS services doesn't work for Indian mobile phone numbers properly.

The scustomer service system is not available 24/7. Although the team has presence in Singapore, it has been hard to get someone to respond during Asian hours. Only London hour provide customer service. 24/7 chat customer service would be the least expected if the company wants to sell its services in Asia. Review collected by and hosted on G2.com.