Bird Pros and Cons

It's helpful to have one platform where we can manage different contact points from social media platforms, SMS and WhatsApp. Knowing that an automated reply will be sent out of hours too is reassuring so that clients don't feel they're being ignored. And can all be managed via their APIs. Review collected by and hosted on G2.com.

Our only issue with MessageBird is that there is no monthly billing invoice/statement. You top-up your account with account credit, but then there's no real monthly breakdown sent to you, to account for the depleting account credit. Review collected by and hosted on G2.com.

MessageBird's product:

- Data integrity = 6.5 / 10, but we've found it's the best available for the email deliverability niche

- UX = 3 / 10, very difficult to use Review collected by and hosted on G2.com.

MessageBird is a horrible company to do business with.

1. Over 3 years of being a customer, we never heard from them unless we initiated contact. They only contacted us if it had to do with making them money — sales or renewal. They never offered customer service or training unless we forced them to. And this is for a product priced at $18,000 - 25,000 USD per year.

2. They bury essential contractual clauses as deep as possible in the paperwork to make it easy to miss. For example, our annual contract had a hidden auto-renewal clause that required 30 days notice to opt out of and they put that on page 6 of the contract in size 7 font.

2. After several years of using the product, it was no longer relevant to our business. Unfortunately, we missed the 30 day auto-renewal that was hidden in the contracts by 6 days. When we notified the MessageBird team, they insisted that we must continue subscribing for another entire year, at a cost of $25,000 USD, for a product we don't use. It felt very disappointing and unethical, especially from a company we had been a paying customer of for 3 years. Review collected by and hosted on G2.com.

It's virtually free, and we've had great success driving incoming messages through our WhatsApp API connection. We also have Facebook and Instagram messages coming through to our inbox so we never miss a thing. Review collected by and hosted on G2.com.

The UI is a little complicated for a non-tech person to get the full features of Messagebird working. It would also be great for our agents to be able to manage our incoming messages from their mobile phones through an app for instance. Review collected by and hosted on G2.com.

Messagebird offers an actual omnichannel inbox for those looking for a unified inbox

Has great automation via the flow builder

Good reporting dashboards that give an extensive look into the inbox activities on ticket and agent level

Robust messaging API Review collected by and hosted on G2.com.

The development of new features is slow compared to other market-established products

The product is so unstable that we could barely go a week without an outage on one of the channels

The introduced support plans were more costly than the one we subscribed to! That's why we left Review collected by and hosted on G2.com.

Message bird has an impressive yet simple user interface, which allows you to configure all the necessary aspects to integrate Whatsapp, social network messaging and text messages. It has a very useful administration panel that allows you to easily understand where to go to execute any action, from flow configuration to message automation. Review collected by and hosted on G2.com.

It is very difficult to find something that I do not like about this platform. However, I think that an opportunity for improvement is to be able to quickly make the user who logs in for the first time understand where to click to go to the inbox and also, how to differentiate the inbox from the main dashboard. Review collected by and hosted on G2.com.

Ability to integrate Intagram and Facebook messages Review collected by and hosted on G2.com.

Chat assignment function, analytics features Review collected by and hosted on G2.com.

I can used to send international sms , also two way sms can be done easily with it. Review collected by and hosted on G2.com.

Nothing so far, all features are best, api doc is not that much friendly Review collected by and hosted on G2.com.

"It makes it easy to contact your customers and ensure their trust in you as a company."

"This was also when we started a big campaign and really needed help."

"MessageBird has many useful features and channels, great statistics, and good overall campaign delivery." Review collected by and hosted on G2.com.

The only thing we don't understand yet is to link the API to a physical desk phone or WiFi phone and receive an incoming call when no one is answering the main phone mobile phone How to be able to redirect to. Tutorials and guides for wireless phone models are not yet available. Review collected by and hosted on G2.com.

Thanks to Messagebird, I can activate my users more and reach them out. Also, thanks to their verify feature, we use them as a verification method and increase our conversion rates. Review collected by and hosted on G2.com.

I wish the user interface were a bit easier to understand and straightforward. Sometimes I get lost when trying to find a function that I am looking for. But other than that, everything is fine. Review collected by and hosted on G2.com.

Overall the platform is great. The price is economical and our support team always tries to solve all the problems in the shortest possible time. The

the control panel is beautiful and intuitive, and the documentation and support features such as stream builder are very well done and easy to use.

What I love most about this software is that it integrates easily with other solutions and offers excellent uptime and high performance. Review collected by and hosted on G2.com.

MessageBird is limited by "providers" which severely limit the content, frequency, and volume of SMS messages. Nothing fancy except for a few UI improvements, but it seems to be gradual. There is no way to immediately add funds. All PayPal payments are manually authorized by our staff. However, payment will be approved within 12 days. Even better if you can install it right away. Review collected by and hosted on G2.com.