Mentionlytics Pros and Cons

We have met with Mentionlytics few months ago and been assigned an account manager called Ifigenia.

I can not call her as Mentionlytics employee because she make me feel like we are colleagues of my company while she is supporting me every time, trying to solve complexities with me, implementing tool for our company. She was so helpful, set up all the account for us, and improve it with time also based on her experience & suggestions. Tool is so user friendly, so highly recommend to work with this team if you are looking for share of voice measurement. Review collected by and hosted on G2.com.

nothing, the best team, user friendly tool, easy to integrate Review collected by and hosted on G2.com.

Mentionlytics is a powerful tool for monitoring online mentions and managing brand reputation. Its intuitive interface and robust analytics make tracking social media engagement and sentiment effortless. Highly recommended for businesses seeking comprehensive social listening solutions. Review collected by and hosted on G2.com.

It boasts such powerful features that it can be overwhelming for first-time users. Navigating the extensive capabilities might pose a challenge and the learning curve could deter some users from fully leveraging its potential. Review collected by and hosted on G2.com.

Quick responses and helpful with any queries. Review collected by and hosted on G2.com.

A little bit cheaper would be nice but still good nonetheless. Review collected by and hosted on G2.com.

Firstly, the customer service team is one of the most interactive and helpful teams I have come across. They are always glad to help out with questions and work things out.

Next, the dashboard is much easier to navigate and use. There is no guesswork involved in trying to find where particular analytics would be, The user experience helps take any guesswork out.

And, of course, the analytics. Who would have thought that social media would be able to give out soo much information about one's brand and help better understand their demographics?

Kudos to the Mentionlytics team for creating such a valuable tool and hope they will keep on improving it! Review collected by and hosted on G2.com.

There are a couple of things that would help make things better.

Mainly, it's the Mentions quota. Mentionlytics work so well that it eats up the mentions quota for the month in no time. It would be very helpful if there is such a mechanism to help control them.

Secondly, adding on the first point, The tool will be on point if a user has the ability to give a restriction on mentions for particular keywords. This will greatly help control the mentions quota.

Hoping to see a solution for these soon! Review collected by and hosted on G2.com.

The continious upadtes of data and reporting approach are the best. Plus, the social intelligence advisor. Review collected by and hosted on G2.com.

The competitor analysis (benchmarking). It is good but might be developed to have more KPIs Review collected by and hosted on G2.com.

I found it helpful to use the platform for our brand processes and the team was helpful to get the most out of the platform. Review collected by and hosted on G2.com.

I like everything, it's pretty easy to use for what I need. Review collected by and hosted on G2.com.

Oh, Mentionlytics, my daily dose of digital magic! This tool is like having an eagle-eyed guardian angel, monitoring every nook and cranny of the online world for your brand's mentions.

The coverage? Phenomenal! It's like having the world's biggest antenna, catching every whisper across the digital landscape. The interface is a vibrant masterpiece, making data analytics feel like a walk in a brightly colored park. In just a blink, you get a bird's eye view of all the chatter about your brand.

The user-friendliness is astounding. Like a loyal buddy, Mentionlytics is always ready to adapt to your needs, no matter how swiftly they change. It's the digital companion you didn't know you needed, till you've got it!

And then there's the customer service, always there with a personal touch. Imagine your best friend, but armed with tech support skills, always ready to jump in and solve your problems. A star-studded experience, indeed!

The highlight? The reports. They're not just dry numbers and graphs, they're beautifully crafted, data-driven narratives. The kind of reports that will have you on the edge of your seat, eager for more.

Mentionlytics is your all-in-one hub for online brand monitoring. It's got your back, from gathering mentions, conducting sentiment analysis, profiling demographics, to scouting websites and social media. It's not just a tool, it's a team member, a reliable partner in your digital journey. Mentionlytics: cool, efficient, and a touch of fun! Review collected by and hosted on G2.com.

Mentionlytics has its quirks. We're constantly running out of mentions like a kid running out of candy on Halloween. Even after levelling up like some digital Super Mario, the mention count still leaves you thirsty for more. Plus, sometimes, it gets a bit over-enthusiastic, repeating mentions like a parrot on a caffeine kick. Not always the most relevant mentions, but hey, nobody's perfect. Review collected by and hosted on G2.com.

- Extensive social media and public website tracking capabilities

- UI/UX of the dashboard

- Social advisor

- Alerts

- Support team

- Performance Review collected by and hosted on G2.com.

- Insufficient mention count when tracking popular brands

- Not offering mentions with the additional keywords purchased Review collected by and hosted on G2.com.

Instant alerts are a huge time-saver. Extensive scouring of third-party sites and social channels finds mentions in the darkest corners of the web. Excellent customer experience & world-class support. Review collected by and hosted on G2.com.

So far so good. Nothing to dislike at this point. Pricing on par with competitors. But one more positive to add: I've called customer support while traveling abroad in Latin America and the first thing the rep asked was whether or not I was more comfortable communicating in Spanish. Stellar product, excellent support, highly-informed long-term vision. Review collected by and hosted on G2.com.

How comprehensive the coverage is, the clear and colorful overview which allow to have a bird eye overview in seconds.

How user-friendly it is and how easily adjustable to clients ever changing demands is.

Their personalized customer service is absolutely amazing.

The report is THE highlight Review collected by and hosted on G2.com.

Not enough mentions. Even though we upgraded, we always run out of mentions a few days before the end of the month.

The mentions are sometines repeated and not the most relevant ones. Review collected by and hosted on G2.com.