MeltingSpot Reviews & Product Details

After evaluating several community platforms, what landed us with Meltingspot was the ease of use. What might seem like a simple platform at first, will in fact more than do the job we needed it to do - and the simplicity comes from a well designed product.

Forum was up and running immediately, and we could move from a complex setup of Zoom integration with LMS to a easy to manage Live setup with Meltingspot. We work with Meltingspot on a "more than daily" basis now.

We could easily integrate the community into our product because of their nice embedding feature, and with the recently developed API we can also make the log-in for our users smooth.

The organisation listens and takes you seriously as a customer, enforcing the feeling of a partnership. This was also especially important to us.

For us, at our phase of a branded customer community, Meltingspot was just right for us. Review collected by and hosted on G2.com.

If you are a large enterprise with lots of resources, this platform does not offer the customisation you would expect. They have a way to go in terms of their security measurements and API development. Also, like any early stage company, you have have to expect bugs. I dont mind that, as long as they are swiftly attended - and I feel they are. Also, their development is moving forward fast, so I expect both APIs and security measures to improve over time. Review collected by and hosted on G2.com.

A simple platform to understand, ergonomic and relatively comprehensive. Its interest lies in the internal actions to be implemented, particularly from an organizational point of view, such as content production and planning of appropriate animation. Additionally, the project team is dynamic, attentive, and available to advise and boost us! Review collected by and hosted on G2.com.

The solution contains some stubborn bugs that require regular saving and updates to avoid losing the work done. It is also unfortunate that the possibilities in terms of formatting are limited. Finally, the integration of the platform into a solution is (for now!) not possible outside of web solutions. Review collected by and hosted on G2.com.

Meltingspot is overall a well-thought-out and rich tool. It is rich in the features it offers but also in the freedom it provides in its use and its ease of implementation. The team dedicated to onboarding and customer support is very present and competent. Review collected by and hosted on G2.com.

I have no obstacle against Meltingspot. Review collected by and hosted on G2.com.

The variety of content to publish, the simplicity of the interface, the availability of the teams, and the innovations. Review collected by and hosted on G2.com.

The lack of resources on hand (such as widgets) to configure pages or suggest tips in 1 click Review collected by and hosted on G2.com.

I like that it's an easy to use platform that has almost all the features we need without being overly complicated. It sit well in our platform and website and works with what we need. Review collected by and hosted on G2.com.

We could improve some of the statistics, we are missing some things we want to measure and would like to tweak others. The endpoints available to integrate in our other systems could be improved. Review collected by and hosted on G2.com.

- Webinars

- In app academy

- Have every webinars, courses, community at the same place Review collected by and hosted on G2.com.

Lack of flexibility :

Mail and Notifications:

- Have the ability to add emails in English, along with other emails in the notifications.

- Be able to manage client notifications, as they already receive a lot of emails, or disable them by default.

- For notification emails, allow the option to modify the size of the banner at the top of the emails (it's somewhat inconvenient).

Homepage:

- Avoid the possibility of having two pages based on the client's language.

- Be able to move blocks up and down, as currently, we have to start everything from scratch.

Webinar:

- The speaker cannot see the list of attendees during the live session.

- When inviting a speaker, there should be a search function (the current search system is not very intuitive). Review collected by and hosted on G2.com.

The Unique environment allows us to interface our different learners in a community. We conduct our remote training with Meltingspot, the trainers quickly adapted to the features: document sharing, interactions... Review collected by and hosted on G2.com.

Difficult to express! Meltingspot brings together many features, we do not use them all. Review collected by and hosted on G2.com.

A perfect platform to communicate with clients, with the creation of communities, discussion channels, and even live sessions! Review collected by and hosted on G2.com.

The export of data can prove complex if you have a lot of things to export (1000 lines max). Review collected by and hosted on G2.com.

I needed a simple, fun, but super effective tool to create SWIM COMMUNITY. I am very satisfied with Melting Spot because we quickly become autonomous, it's easy for participants to access, they have access to the Replay. I particularly like the fact that we can directly invite and chat with the community from the tool, without going through emails! Review collected by and hosted on G2.com.

Not used enough yet. I would like to be able to plug TDLV. Review collected by and hosted on G2.com.

The connection to our SaS and the collaborative use between users of our product Review collected by and hosted on G2.com.

Some limitations in terms of features and permission management. A bit simple in certain aspects. Review collected by and hosted on G2.com.