Show rating breakdown
Save to My Lists
Claimed
Claimed

Top Rated MeltingSpot Alternatives

MeltingSpot Reviews & Product Details

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about MeltingSpot?

- Webinars

- In app academy

- Have every webinars, courses, community at the same place Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

Lack of flexibility :

Mail and Notifications:

- Have the ability to add emails in English, along with other emails in the notifications.

- Be able to manage client notifications, as they already receive a lot of emails, or disable them by default.

- For notification emails, allow the option to modify the size of the banner at the top of the emails (it's somewhat inconvenient).

Homepage:

- Avoid the possibility of having two pages based on the client's language.

- Be able to move blocks up and down, as currently, we have to start everything from scratch.

Webinar:

- The speaker cannot see the list of attendees during the live session.

- When inviting a speaker, there should be a search function (the current search system is not very intuitive). Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

Not loosing the customer is their journey Review collected by and hosted on G2.com.

MeltingSpot Overview

What is MeltingSpot?

MeltingSpot is an in-product Customer Education Platform. We help SaaS companies accelerate customer onboarding, self-service customer education and product adoption at low CS effort. MeltingSpot provides a comprehensive toolkit to engage customers with forums, webinars, online courses, and more – right inside your product. We help you build an in-app Academy and personalized customer education journeys so that the right content is delivered to the right user at the right step in your product. We make it possible to onboard customers 3x faster, cut support tickets by 50%, and drive additional revenues.

MeltingSpot Details
Languages Supported
German, English, French
Show LessShow More
Product Description

MeltingSpot is a community platform designed to help companies create, grow and engage any community far from social media noise. Set up live online events, start discussion channels, share on-demand content and let members mix and mingle. Build any community, grow any business.


Seller Details
Year Founded
2021
HQ Location
Paris , FR
Twitter
@MeltingSpot_EU
43 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Description

MeltingSpot is an in-product Customer Education Platform. We help SaaS companies accelerate customer onboarding and product adoption. At low CS effort. MeltingSpot provides a comprehensive toolkit to engage customers with forums, webinars, tutorials, online courses, and more – right inside your product. Bring all your educational content in an Academy or a Customer Community, and help your customers onboard and navigate your product seamlessly. Stop generic customer education and start delivering the right content to the right user at the right moment. Unleash the power of digital Customer Success: activate customers 3x faster, cut support tickets by 50% and drive additional revenues.


BC
Overview Provided by:

Recent MeltingSpot Reviews

Jean-Marie L.
JL
Jean-Marie L.Small-Business (50 or fewer emp.)
5.0 out of 5
"Meltingspot supports our animation and the growth of our communities"
The Unique environment allows us to interface our different learners in a community. We conduct our remote training with Meltingspot, the trainers ...
GA
Grégoire A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Very good space for communicating with our clients and among our clients"
The connection to our SaS and the collaborative use between users of our product
Rose Alison S.
RS
Rose Alison S.Mid-Market (51-1000 emp.)
3.5 out of 5
"Does what we need"
I like that it's an easy to use platform that has almost all the features we need without being overly complicated. It sit well in our platform and...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

MeltingSpot Media

MeltingSpot Demo - Live events studio
Engage your customers through Live events: host the product release sessions, monthly AMA, and weekly Office Hours of your dreams!
MeltingSpot Demo - Discussions
Create channel or forum discussions to empower users and gradually build up a user-generated knowledge base.
MeltingSpot Demo - Collections
Bookmark any relevant article or content of your own in your Collections space. Unify the learning experience of your customers.
MeltingSpot Demo - Embed widgets...
Add MeltingSpot widgets anywhere in your product to showcase relevant content to your users. Drawers, modals, iframes... your choice!
MeltingSpot Demo - ...anywhere in your product!
Turn your customers into power users by bringing them engaging educative resources at the right place and time.
MeltingSpot Demo - Dashboards
Gain an eagle-eye view of your customer's health and content performance from your dashboards; and send data to your favorite apps.
Answer a few questions to help the MeltingSpot community
Have you used MeltingSpot before?
Yes

23 out of 24 Total Reviews for MeltingSpot

4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
23 out of 24 Total Reviews for MeltingSpot
4.4 out of 5
23 out of 24 Total Reviews for MeltingSpot
4.4 out of 5

MeltingSpot Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MeltingSpotQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Anders R.
AR
Head of Customer Education
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about MeltingSpot?

After evaluating several community platforms, what landed us with Meltingspot was the ease of use. What might seem like a simple platform at first, will in fact more than do the job we needed it to do - and the simplicity comes from a well designed product.

Forum was up and running immediately, and we could move from a complex setup of Zoom integration with LMS to a easy to manage Live setup with Meltingspot. We work with Meltingspot on a "more than daily" basis now.

We could easily integrate the community into our product because of their nice embedding feature, and with the recently developed API we can also make the log-in for our users smooth.

The organisation listens and takes you seriously as a customer, enforcing the feeling of a partnership. This was also especially important to us.

For us, at our phase of a branded customer community, Meltingspot was just right for us. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

If you are a large enterprise with lots of resources, this platform does not offer the customisation you would expect. They have a way to go in terms of their security measurements and API development. Also, like any early stage company, you have have to expect bugs. I dont mind that, as long as they are swiftly attended - and I feel they are. Also, their development is moving forward fast, so I expect both APIs and security measures to improve over time. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

Meltingspot enables us to enable our customers. Customer enablement for us means educating customers on how to use our product, engaging with them in meaningful interactions to inspire them to get even more value from our product and supporting them when they are stuck. Review collected by and hosted on G2.com.

Xavier S.
XS
Associé
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about MeltingSpot?

A simple platform to understand, ergonomic and relatively comprehensive. Its interest lies in the internal actions to be implemented, particularly from an organizational point of view, such as content production and planning of appropriate animation. Additionally, the project team is dynamic, attentive, and available to advise and boost us! Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

The solution contains some stubborn bugs that require regular saving and updates to avoid losing the work done. It is also unfortunate that the possibilities in terms of formatting are limited. Finally, the integration of the platform into a solution is (for now!) not possible outside of web solutions. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

Melting spot facilitates the centralization and distribution of deliverables, as well as the management of different types of populations to offer tailored and personalized content and communications. Review collected by and hosted on G2.com.

Antoine D.
AD
Fondateur associé et directeur général
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about MeltingSpot?

Meltingspot is overall a well-thought-out and rich tool. It is rich in the features it offers but also in the freedom it provides in its use and its ease of implementation. The team dedicated to onboarding and customer support is very present and competent. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

I have no obstacle against Meltingspot. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

It allows us to centralize all the resources we have and make them digestible. We can also improve and strengthen the relationships we have with our clients. Review collected by and hosted on G2.com.

Anais A.
AA
Lead CSM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about MeltingSpot?

The variety of content to publish, the simplicity of the interface, the availability of the teams, and the innovations. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

The lack of resources on hand (such as widgets) to configure pages or suggest tips in 1 click Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

Our expert users can interact with the more novice ones, share their experience and good advice. As we have a niche clientele, they face common issues and therefore understand the challenges of the profession. This also helps us to centralize improvement suggestions, to see which ones are most requested. On the live side, we can now hold workshops so that everyone can participate with an open mic, it's more interactive and enjoyable for the users. Review collected by and hosted on G2.com.

Rose Alison S.
RS
Customer Engagement Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about MeltingSpot?

I like that it's an easy to use platform that has almost all the features we need without being overly complicated. It sit well in our platform and website and works with what we need. Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

We could improve some of the statistics, we are missing some things we want to measure and would like to tweak others. The endpoints available to integrate in our other systems could be improved. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

One to many customer support and customer success Review collected by and hosted on G2.com.

Jean-Marie L.
JL
Fondateur, Président & CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
(Original )Information
What do you like best about MeltingSpot?

The Unique environment allows us to interface our different learners in a community. We conduct our remote training with Meltingspot, the trainers quickly adapted to the features: document sharing, interactions... Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

Difficult to express! Meltingspot brings together many features, we do not use them all. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

Meltingspot allows in a single environment to capitalize on exchanges, transmission, and the animation of our exchanges for the same community. Review collected by and hosted on G2.com.

Florian D.
FD
Chargé Marketing Digital
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about MeltingSpot?

A perfect platform to communicate with clients, with the creation of communities, discussion channels, and even live sessions! Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

The export of data can prove complex if you have a lot of things to export (1000 lines max). Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

A more pleasant place to exchange information with clients, instead of going through emails. Review collected by and hosted on G2.com.

Marine C.
MC
Dg
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about MeltingSpot?

I needed a simple, fun, but super effective tool to create SWIM COMMUNITY. I am very satisfied with Melting Spot because we quickly become autonomous, it's easy for participants to access, they have access to the Replay. I particularly like the fact that we can directly invite and chat with the community from the tool, without going through emails! Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

Not used enough yet. I would like to be able to plug TDLV. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

Structure a community Review collected by and hosted on G2.com.

GA
CSS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about MeltingSpot?

The connection to our SaS and the collaborative use between users of our product Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

Some limitations in terms of features and permission management. A bit simple in certain aspects. Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

Centralize our database, reduce chat support to focus on autonomy and mutual assistance among clients. Review collected by and hosted on G2.com.

BM
Associé co gérant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about MeltingSpot?

It is about the simplicity of use and the ergonomics plus the support assistance provided in organizing events, which is great! Review collected by and hosted on G2.com.

What do you dislike about MeltingSpot?

I did not encounter any inconvenience in the use, it is well thought out! Review collected by and hosted on G2.com.

What problems is MeltingSpot solving and how is that benefiting you?

The ease of organizing, tracking, and planning events with our clients. Review collected by and hosted on G2.com.