Medallia Customer Experience Reviews & Product Details - Page 2

Medallia Customer Experience has been an absolute game-changer for our company to boost our customer satisfaction and improve the end-to-end customer experience. We have utilized Medallia to deploy our customer satisfaction surveys (both email and online) to obtain valuable feedback which has helped our teams improve upon our various products and policies. Review collected by and hosted on G2.com.

The initial setup and integration with our reporting was challenging at first. The self-service options are lacking and most of customizations (i.e. reporting) require the use of Medallia's managed in-house services for additional fees. The cost is also much higher on average compared to other similar competitors in this space. Review collected by and hosted on G2.com.

The strengths of Medallia Customer Experience is the ability to gather and also analyze customer feedback from various sources. It provides us with additional information concerning our engagements with customers, which is vital when we are improving our services. The integration with other solutions, including our CRM system, provides seamless data sharing, which helps to address customer insights. The real time data provision of the platform is, therefore, immensely useful in the fast changing dynamics of the customer service. Review collected by and hosted on G2.com.

Medallia Customer Experience can be rather intricate, making it a challenge for new users who will have to go through extensive training to be able to use it efficiently. This learning curve has from time to time led to the slow implementation of new functionalities. Additionally, the many choices of settings are useful but can be confusing and time consuming when looking to adjust the software to our requirements. This sometimes lead to slow response to customers feedback, thus slowing our rate of improvement. Review collected by and hosted on G2.com.

Hearing about upcoming AI features to make our jobs better and ultimately improve the customer experience. It's always beneficial to hear from businesses that are within the same category as our own. Review collected by and hosted on G2.com.

The lunch & learn ran by PwC felt underwhelming, I didn't take much away from that session, I would have benefitted more from networking Review collected by and hosted on G2.com.

Medallia doesn't just focus on setting up and running CX measurement software, they support the company to develop a quality program based on best practices.

In our case, their implementation team in Mexico has worked very well, they are agile and flexible, they always look for a way to adapt to the client's needs and technological conditions.

Medallia has a very interesting knowledge platform, where you can find out about the latest trends in CX.

We have not yet found a limitation on the dashboards to represent what we want to monitor.

I would recommend Medallia to any large company, their managed services model removes a lot of operational burden and they are experts in building measurement programs for +1m customer base. After completing the implementation Medallia continues with the company advising and implementing continuous improvements.

Their Text analytics is outstanding, we use it in spanish. Review collected by and hosted on G2.com.

The only opportunity for improvement that I have found is in the flexibility of the online survey format. There are some companies that offer more disruptive ones. Review collected by and hosted on G2.com.

Innovative and smooth to implement - easy to transition to Medallia from our previous platform and getting users integrated has been seamless. Review collected by and hosted on G2.com.

The tech limitations at present - there are a number of functionalities we would like that are proving tricky to get implemented. Review collected by and hosted on G2.com.

Medallia's user interface is top notch. They also provide solutions and integrations that are easy to make sure my business is getting the insights they need. Their innovation in solutions into the existing service package is a breath of fresh air in an industry constantly trying to choke the next dollar out of you by hiding new features behind paywall. Review collected by and hosted on G2.com.

Medallia's implementation was a rough experience for us. While our company is trying to cling to the past and was part of the difficulty, the original team did not make it clear the impact of our decisions were going to have on longterm reporting. Because of this, we only realized what we should have built when we receive system access far too late in the process to see how the build could be done. Now, we are stuck using our managed service hours to fix and redesign instead of enhancing the platform and expanding its rollout across our organization. Review collected by and hosted on G2.com.

It is a very powerful tool to link up all sources of data making instant live changes to sites and apps, triggering emails while gathering incredible data insights. The support team we work with at MXO are incredibly helpful. Review collected by and hosted on G2.com.

It requires more hands on technical development than we had initialy thought (from a non-technical digital marketing team). Review collected by and hosted on G2.com.

Medallia’s team is exceptional—their dedication and expertise shine through. But what truly sets them apart is their outstanding platform. It’s intuitive, powerful, and transforms client experiences seamlessly.

Over the last 7 years, we’ve harnessed Medallia across all our channels—Digital, Contact Centre, and in-person interactions—to elevate our client experience to new heights. Review collected by and hosted on G2.com.

We’d love to see better analysis of unstructured data, leveraging AI and advanced text analytics tools. We still strugle to tell stories using their TA topics. Review collected by and hosted on G2.com.

Medallia makes it easy to collect and distribute customer feedback within your company. Employees can easily see customer feedback, and Medallia tools make it easy to understand what customers tell you for every level of your organization. The integration with other programs is simple and straightforward forward, particularly with the help of our Medallia Professional Services team. Review collected by and hosted on G2.com.

While basic information is easy to create and distribute as your programs expands, it can become difficult to manage. This is easily overcome by some careful planning in the beginning, updating the architecture of your program, or new feature Medallia is continually rolling out. Review collected by and hosted on G2.com.

All of the sessions, keynotes, and breakouts have been great. My favorite part has been engaging and social networking with the other attendees. Information can be shared virtually, but being able to experience the event in person makes for a more personal experience. Review collected by and hosted on G2.com.

It was hard to keep track of scheduling when you had breakout sessions scheduled. I would have liked it the Medallia app could pull in my scheduled sessions on my schedule, or had the option for me to add them in myself. This would help plan out the day appropriately. Review collected by and hosted on G2.com.