Medallia Customer Experience Features
What are the features of Medallia Customer Experience?
Analytics
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification
Customization
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
Feedback Management
- Tagging
- Custom Reports and Dashboards
Feedback Analysis
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring
Feedback Sources
- Online Reviews
- Surveys
Top Rated Medallia Customer Experience Alternatives
Medallia Customer Experience Categories on G2
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Analytics
Net Promoter Score (NPS) | As reported in 38 Medallia Customer Experience reviews. Calculates net promoter score (NPS) using customer feedback data. | 94% (Based on 38 reviews) | |
Customer Satisfaction (CSAT) Score | As reported in 39 Medallia Customer Experience reviews. Calculates customer satisfaction (CSAT) score using customer feedback data. | 91% (Based on 39 reviews) | |
Customer Effort Score (CES) | Based on 37 Medallia Customer Experience reviews. Calculates customer effort score (CES) using customer feedback data. | 86% (Based on 37 reviews) | |
Gamification | Provides gamification tools to incentivize employees to leverage customer feedback insights. This feature was mentioned in 29 Medallia Customer Experience reviews. | 59% (Based on 29 reviews) |
Customization
Stakeholder Management | As reported in 34 Medallia Customer Experience reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. | 85% (Based on 34 reviews) | |
Multilanguage Support | As reported in 32 Medallia Customer Experience reviews. Allow users to create surveys and repond to customer feedback in a variety of languages. | 79% (Based on 32 reviews) | |
Multiple Branding Support | Allows users to deploy surveys and intake feedback data for multiple brands. 31 reviewers of Medallia Customer Experience have provided feedback on this feature. | 87% (Based on 31 reviews) | |
Vertical-specific Solutions | Vendor provides industry- or role-specific experience management solutions. 28 reviewers of Medallia Customer Experience have provided feedback on this feature. | 86% (Based on 28 reviews) |
Feedback Management
Tagging | Based on 31 Medallia Customer Experience reviews. Tag content to organize and assign to specific departments or categories | 84% (Based on 31 reviews) | |
Segmentation | Break down a population of users by demographics, sequence actions, time, and able to build custom segments. 28 reviewers of Medallia Customer Experience have provided feedback on this feature. | 85% (Based on 28 reviews) | |
Custom Reports and Dashboards | Allows users to easily build customized reports and dashboards. 35 reviewers of Medallia Customer Experience have provided feedback on this feature. | 85% (Based on 35 reviews) |
Feedback Analysis
Thematic Analysis | Based on 34 Medallia Customer Experience reviews. Identifies key phrases, themes, and patterns within a given text | 80% (Based on 34 reviews) | |
Sentiment Analysis | Outputs the sentiment (positive or negative) of a given text 33 reviewers of Medallia Customer Experience have provided feedback on this feature. | 83% (Based on 33 reviews) | |
NPS/CSAT Scoring | Measures and reports on NPS, CSAT, or other metrics over time This feature was mentioned in 33 Medallia Customer Experience reviews. | 95% (Based on 33 reviews) |
Feedback Sources
Online Reviews | Analyzes feedback from online reviews 28 reviewers of Medallia Customer Experience have provided feedback on this feature. | 90% (Based on 28 reviews) | |
Surveys | As reported in 33 Medallia Customer Experience reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools | 92% (Based on 33 reviews) | |
Social Media | As reported in 25 Medallia Customer Experience reviews. Analyzes customer feedback from social media | 77% (Based on 25 reviews) | |
Customer Service Channels | Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat This feature was mentioned in 28 Medallia Customer Experience reviews. | 84% (Based on 28 reviews) |
