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50 Maxwell Health Reviews
Overall Review Sentiment for Maxwell Health
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I love how user-friendly Maxwell is for HR admins, brokers and employees. Adding, terming and changing employee info is a breeze for admins. Brokers have a lot of control when implementing a group for the first time and when setting up open enrollment. We don't have to wait for Maxwell to enter, add or edit information on our behalf. The guided screens for employees when they are shopping and submitting enrollment elections is appreciated. Review collected by and hosted on G2.com.
If I have to name something I dislike, it would be forms. New hire forms are prompted for signature after an employee has "checked out" in Maxwell and they often do not click into the link to sign them. This creates a lot of follow up for admins and there is no tool for sending a mass email to employees with forms to sign. It has to be done one-by-one. Review collected by and hosted on G2.com.
Very easy to use with a massive amount of improvement since we started over 2 years ago. They are big enough to tackle the big stuff and small enough to truly care about their customers who are first and format the advisors who lever their platform to better serve clients. Veer Gidwany actually presented my renewal to me and always responds to anything I have ever sent.
Like any software or system that you don't use everyday there are always going to be questions, even on the basics. This is where Maxwell is by far the best SaaS I have ever used. Not just the best benefit admin platform, not just the best looking, not just the most intuitive shopping experience. My account executive Corey treats me like I am her only broker and I know I am her smallest. the Implementation Team is amazing and provides on the spot chat or lightning fast follow-up. When you get to a randomly assigned person you feel like you have had a relationship with them for your entire career. Ted and Laura on the Marketplace team bring great solutions and also do a great job of being the intermeidaries between the producer the the MP partner. As an old group rep from the 1990's I really appreciate what they bring to the table because any of the MP partners are quality carriers but what makes you choose one over the other (I love Guardian and especially with Benefit Center) is service which is primarily delivered by the MP team - at least for me.
In short, this is a very mature company that is as innovative as a start-up and as customer focussed as the best in any business segment. Review collected by and hosted on G2.com.
We are a boutique firm, ok small, and this was a huge investment for us. It is still a major expense and we underutilize it (my fault) so that makes it even more apparent in the Liabilities line. That said, when i brought this up to Veer (CEO/Co-Founder) he made it much easier for me to afford to continue while not going against their own interests. A true win-win that had $$ at the core but mostly showed the essence of the Maxwell organization. Loyalty begets loyalty. Review collected by and hosted on G2.com.
I like the portal and find that easy to navigate. I especially like the dashboard area with the pie charts/graphs showing employees' status. This is helpful to find those employees who haven't started, haven't logged in, or have completed their open enrollment. Review collected by and hosted on G2.com.
I dislike the EDI feeds with our benefit vendors. I keep finding more issues that arise and problems in how things are being processed, as the year goes on. EDI feeds were supposed to make things better as an administrator, but in reality it makes things more confusing. Review collected by and hosted on G2.com.
Our company recently rolled out Maxwell Health as part of our open enrollment. It's AWESOME! I'm usually hesitant about anything related to healthcare since most of my experiences are soul crushing, but this came as a pleasant surprise. It's a simple, streamlined approach to benefit selection. The user experience is slick and the interface is leaps and bounds ahead of competition. As someone who's a little gun shy of anything related to healthcare, I'd highly recommend! Review collected by and hosted on G2.com.
I don't love that you add benefits to your "cart"...I understand why this is used since the parallel in e-commerce is relatable, but it feel a little odd to "check out" with your healthcare benefits. Aside from that I don't have any other complaints! It's a great product that accomplishes the goal of making healthcare approachable. Review collected by and hosted on G2.com.
Makes benefit administration quite easy. It's pretty user friendly and intuitive for employees to use. Review collected by and hosted on G2.com.
Some of the reporting options are really unclear. It can be quite difficult to find and actually get the report you want with the information you want. Review collected by and hosted on G2.com.
I like that I have direct access to employees current and past benefit elections, and that I can direct employees to their own personal pages should they have questions about their current or past elections. It is very user friendly. Review collected by and hosted on G2.com.
I dislike that changes to employee benefits are not directly communicated to our payroll department, but I have been told that is something in the works. Review collected by and hosted on G2.com.
Ease of use - very friendly interface for administrator and employees.
Reporting features - great visibility into benefit elections, changes, waives, etc. Review collected by and hosted on G2.com.
The occasional random programming bug, but it has been very minor. Support is very good about addressing. Review collected by and hosted on G2.com.
All of my benefit info is in one place, easy to access and nicely organized. Not having to dig around for a physical insurance card all the time is a big plus for me Review collected by and hosted on G2.com.
Sometimes the login interface gets a little buggy/fussy but that's not so bad. You usually just have to renter your password manually and it works fine Review collected by and hosted on G2.com.
