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Maxwell Health Reviews & Product Details

Verified User in Construction
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Maxwell Health?

The screen layout is nice on the employee login site. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

Don't even waste your time! Their customer service is horrible, you have better luck solving your own issues. Maybe if you have a company of 5 but they don't make anything a priority. There are better products available. Review collected by and hosted on G2.com.

Recommendations to others considering Maxwell Health:

Keep looking. Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

When it works, you can use it for OE Review collected by and hosted on G2.com.

Maxwell Health Overview

What is Maxwell Health?

Sun Life's benefits administration solution, Maxwell Health, is an easy-to-use benefits administration technology platform that makes managing employee benefits simple. Maxwell is a first in industry approach to aligning the worlds of traditional insurance and cutting-edge benefits technology for the small-to-midsize business market (50-1,000 lives). With Sun Life and Maxwell as one company, we've built a streamlined and intuitive way for brokers and employers to manage and administer benefits and guidance and education for employees as they shop for benefits. Maxwell includes full-service implementation, built-in benefit education and guidance, ongoing benefits administration and enrollment support, APIs, mobile app enrollment, Spanish translation, integrations, and more!

Maxwell Health Details
Languages Supported
English, Spanish
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Product Description

Benefits, HR and Compliance without the headaches. Maxwell Health's system brings everything together for a happier, healthier, and more productive workforce

How do you position yourself against your competitors?

Maxwell is now powered by Sun Life Financial, which means a painless benefits and HR experience for brokers and employers. Picture it: a single technology platform that rounds out your HR ecosystem and supports all of your benefits, period.

Maxwell helps employers streamline benefits and HR administration, year-round. Maxwell’s online benefits and HR solution saves employers time and cuts down on manual work. All of this, paired with Maxwell’s easy-to-use interface, makes managing employee benefits and HR simple and effective, plus -- takes you totally paperless.

When it comes to brokers, Maxwell provides brand advantage and expansion for your business, so that you can focus on what’s most important - servicing existing clients and selling to new ones. We’re right there supporting you, with full-service support to help retain and grow your book of business, win new clients, and even offer new value-add lifestyle and financial products to your clients.


Seller Details
Year Founded
2012
HQ Location
Boston, MA
Twitter
@maxwellhealth
1,884 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®

Danielle T.
DT
Overview Provided by:
Marketer and Brand Champion

Recent Maxwell Health Reviews

SYED ZAFFAR M.
SM
SYED ZAFFAR M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Maxwell Health-A simplified solution for employees HR, Payroll and benefits management."
Maxwell Health platform help employers to centralized all employees data and records on one system,intergrate with the HR and payroll packages. Th...
Verified User
C
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Maxwell Health is wonderful if the right carrier partners are in place to maximize efficiencies"
Maxwell Health's functionality and ease of system use are fantastic. I believe it is intuitive and employee friendly. For an HR admin, it is also...
Susan W.
SW
Susan W.Mid-Market (51-1000 emp.)
3.5 out of 5
"Maxwell Health: Solid System for Small to Mid-Size Clients"
Maxwell is easy to navigate for employees and admins. They make regular enhancements based on user feedback. They integrate with a lot of ca...
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Maxwell Health Media

Maxwell Health Demo - Employee Education
Maxwell’s intuitive enrollment experience helps employees better understand the benefits being offered thanks to built-in decision support.
Maxwell Health Demo - Maxwell Health Enrollment Dashboard
Enrollment Dashboard provides HR teams with visibility into employee progress through Open Enrollment.
Maxwell Health Demo - Shop for and Interact with your benefits year-round
All your company benefits, anywhere you go! Manage and shop for all the same great benefits information you see online in Maxwell, straight from your phone. Log in to our secure app wherever and whenever you want.
Maxwell Health Demo - Helping employees make the most of their benefits
As employees enroll in a Sun Life Critical Illness or Accident plan in Maxwell, we’ll highlight the easy-to-claim, built-in wellness benefit that can actually offset an employee’s costs of the benefit while they ensure they have the coverage protection they need for their family.
Maxwell Health Demo -  Say ¡Hola! to Spanish language support in Maxwell
Maxwell’s new Spanish translation feature uses a powerful combination of expert human translators and machine intelligence to provide a better benefits experience for your Spanish-speaking employees and their families. With Maxwell’s language preference setting, employees can choose whether to vi...
Maxwell Health Demo - View and compare plans in Maxwell
side-by-side views for Medical, Dental and Vision benefits in Maxwell allow employees to compare plan details and costs across all the plans they’re offered in a more straightforward, and mobile-friendly way.
Answer a few questions to help the Maxwell Health community
Have you used Maxwell Health before?
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49 out of 50 Total Reviews for Maxwell Health

4.3 out of 5
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Maxwell Health Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Maxwell HealthQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SYED ZAFFAR M.
SM
University Faculty/ Management of resources
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Maxwell Health?

Maxwell Health platform help employers to centralized all employees data and records on one system,intergrate with the HR and payroll packages. The employees access the offered benefits and takes informed decision. Also offers online management of benefits by employers and employees, and the ease of integration with third party application softwares. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

Sometimes faces integration issues with the third party payroll packages, it needs a technical help to interface with the existing packages and employees database. Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

Management of employees data and records are centralized and saves time in accessing and retreiving relevant information of the individual and employees can access their benefits and takes right decisions. Review collected by and hosted on G2.com.

Verified User in Facilities Services
CF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Maxwell Health?

Maxwell Health's functionality and ease of system use are fantastic. I believe it is intuitive and employee friendly. For an HR admin, it is also fairly simple with proper training and fool proof if you follow a process for onboarding, qualifying events and terminations. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

Maxwell advertises that the marketplace offers interfaces with different payroll vendors to allow a 360 degree integration. Ideally, this would be wonderful for efficiency BUT there are several hiccups along the way and ultimately, we were not able to execute due to some nuances and back to more of a manual process for updating payroll. Review collected by and hosted on G2.com.

Recommendations to others considering Maxwell Health:

Ask about the carrier integrations for EDI feeds and then for your payroll to see how easy/challenging it will be to interface. Make sure that if you offer worksite benefits, that you determine the compatibility on this enrollment platform as well as any others you may be considering as many have limitations. Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

Maxwell was involved and knowledgeable about their portion of the payroll integration. however, we had to work through the marketplace and ADP reps who were less helpful causing delays. Maxwell team though is not at fault. Review collected by and hosted on G2.com.

Susan W.
SW
HR Technology Consulting, Team Leader
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Maxwell Health?

Maxwell is easy to navigate for employees and admins.

They make regular enhancements based on user feedback.

They integrate with a lot of carriers.

I like the dashboard. You can see, right when you log in, how many people haven't started, how many are in progress, and how many need to be approved. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

I'd like to see them integrate with more payroll vendors.

It's unfortunate that they now require clients to have at least one line of coverage with Sun Life. Other carrier-owned enrollment systems do not require that. Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

It's a solid system for small to mid-size clients. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Maxwell Health?

I like the benefits listed for each person and I can make changes to profiles easily. I have a group of physicians and I am constantly adding and changing their incomes for insurance purposes. The website for Maxwell is easy to use and allows me to make changes easily. Adding children is easy too. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

I don't like that I can't merge other products onto the site. I would like to add the umbrella policy I have on my doctors to the site but it is not associated with my broker. It would be great to be able to add other benefits such as vacation time schedule and sick time charts to help keep up with the employees time off. This may be an option, but I don't have access to my knowledge. Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

I can see exactly what everyone has on one site. If someone is new, I don't have to go to all the different sites to enroll them. This is so easy now and I can check to be sure everyone has every benefit they are supposed to have and delete the retired ones easily. I have a large group and it is difficult to keep up with their benefits. If they call me, I can log on and find everything I need quickly. If I don't remember what they are enrolled in, I can look it up fast and move on with my day. Review collected by and hosted on G2.com.

SM
Business Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Maxwell Health?

What I like more about Maxwell is that it is easy to use. All I have to do is input the employees and information and they have the option to go in themselves to put their information in. Maxwell is great for all employer because they do not have to manual input their employees information. Maxwell gives the employees the option to do so themselves. The plus size is that it is super easy for the employees to use it. I like it a lot. helps me to know when someone waiver or wants the insurance. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

I do not dislike a lot about Maxwell. The only thing that I would say is that it sends an email to me everytime if someone just logs in. I think that whoever puts the people in MaxwellI should get that email. I do not have much to say about Maxwell. It is really convenient for employers. It is also convenient for all employees as well. Furthermore, Maxwell is easy to log on to from home. I would say to only send alerts when someone wants insurance or wants to waive their insurance plan. Review collected by and hosted on G2.com.

Recommendations to others considering Maxwell Health:

Yes, I recommend Freelife Chapel. Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

The business benefits that Maxwell help me with is the insurance for my employees. Review collected by and hosted on G2.com.

Response from Sara Revsin of Maxwell Health

Hi Stetson - thank you for the review! I’m glad to hear that you find Maxwell easy to use, and we appreciate your feedback on the system’s notifications. I wanted to reach out and let you know that your Master Administrator can adjust the settings so that you’re not receiving notifications so frequently. You can even make sure that you only receive a notification when an employee confirms their benefits enrollment in Maxwell. If your Master Administrator has any trouble updating the settings, please reach out to feedback@maxwellhealth.com and we’d be happy to help you out!

Aaron W.
AW
Head Editor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Maxwell Health?

I like the fact that they do not bother us with unnecessary emails or updates, they let us know what we need in an easy way. They take our problems personally and strive to make it right. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

There isn't much I can think of that I dislike about Maxwell, maybe the setup and the relationship with providers? But that hasn't caused any problems Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

Healthcare for only a handful of employees, with different levels of care and plans. Review collected by and hosted on G2.com.

Verified User in Government Relations
AG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Maxwell Health?

The interface is simple and easy to use. All of your information is organized in such a manner that its not difficult to find what you are looking for. Reports offer customization for just the information you need. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

An area to print employee's and their dependents on a form or report would be a great addition. Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

Streamlining health insurance and making it so much easier to sign up and assist employees with their needs. Review collected by and hosted on G2.com.

Response from Sara Revsin of Maxwell Health

Thank you for taking the time to share your Maxwell experience! It’s great that you’re taking advantage of our customized reporting capabilities :)

I’d love to know more about the information you’re looking to print. Since it looks like you know our reports well, you probably already know that you can download our “Demographic Census Report” to view demographic and employment information for all your employees and their dependents. Is the information in that report helpful and you’re simply looking for a way to print it in a readable format? That would make sense, as I understand that Excel files aren’t always the best for printing purposes!

When you get a chance, I’d really appreciate it if you could reach out to feedback@maxwellhealth.com to let us know! That will help our product development team come up with a solution. Thanks again!

Verified User in Non-Profit Organization Management
AN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Maxwell Health?

Maxwell Health is a huge relief to staff managing benefits. It carries so much of the burden, and truly simplifies the process. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

The open enrollment process is a little confusing if you aren't making changes to your benefit elections. Everything you presently have appears in the cart. For anyone in this position, it's unclear if action is required. It would be helpful if it prompted you on necessary steps to eliminate this confusion. Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

We are a small team. Before Maxwell, open enrollment was time consuming and required our full focus. With Maxwell in place, we are less stressed with more time to devote to other areas. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Maxwell Health?

Saved plenty of trees with the Maxwell benefit portal. Most employees can figure it out. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

Wish there were reports that show coverage amount and premium amounts for all the benefits. When employee signs up for amount of life insurance over guaranteed amount, I had a hard time processing the amount over guaranteed. Holmes Murphy is our broker and she did it for me. The employees miss the final approval and submit enrollment buttons at the bottom! Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

Grandfathered Disabiltiy - not sure that ever got resolved! Review collected by and hosted on G2.com.

Response from Sara Revsin of Maxwell Health

Thank you for the review! I’m glad to hear that you’re saving paper and your employees are getting to know Maxwell.

It sounds like you’re looking for one report with benefit coverage and cost amounts listed together, and an easier way to approve requests over the guaranteed issue. We completely understand why both of those items would be useful for you and plan to improve both soon. In the next few months we’ll be releasing an easier way to edit coverage from the HR administrator side, which will include processing coverage amounts over the guaranteed issue. We also hope to address your reporting feedback soon.

If you’d like to provide any additional information on these requests, we always love to hear from you! Reach out to us at feedback@maxwellhealth.com.

Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Maxwell Health?

I like all of the information for all participants in one location. Review collected by and hosted on G2.com.

What do you dislike about Maxwell Health?

Nothing that I can think of at this time. Review collected by and hosted on G2.com.

What problems is Maxwell Health solving and how is that benefiting you?

Benefits management Review collected by and hosted on G2.com.