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806 Matter Reviews

4.6 out of 5
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806 Matter Reviews
4.6 out of 5
806 Matter Reviews
4.6 out of 5

Matter Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MatterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Kristina S.
KS
customer service representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Matter?

The notification received are most helpful when I am in work mode. It also allows me to congratulate my team members without takin too much time away from my duties. A way to connect with eachother in a busy environment while working from home. Review collected by and hosted on G2.com.

What do you dislike about Matter?

The limited options and notifications, sometimes I will receive them freguently other days I wont see them pop up or have a single one. Review collected by and hosted on G2.com.

Response from Sam Lepak of Matter

Thanks for the feedback, Kristina. Admins have full control over Feedback Friday notifications. Also, you are able to adjust these notification reminders at a user level. Appreciate you being a customer of Matter. 💜

Pratishtha  S.
PS
Marketing specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Matter?

Matter has been an excellent addition to our team’s workflow. The recognition and feedback features make it super easy to appreciate colleagues, fostering a more positive work environment.

One of my favorite features is the kudos system—it’s intuitive, engaging, and helps build a strong team culture. We chose Matter over other solutions because of its seamless Slack integration and the ability to customize feedback criteria.

The support team has also been fantastic—quick responses and helpful guidance whenever needed. Overall, highly recommend Matter for any team looking to improve peer recognition and feedback! Review collected by and hosted on G2.com.

What do you dislike about Matter?

There's nothing i dislike about matter for now Review collected by and hosted on G2.com.

Lindsay J.
LJ
Director Of Customer Service
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Matter?

I like the thoughtfulness in how the process is set up to push and pull interactions from team members without being stale and busy. The Slack integration is really easy to use. Review collected by and hosted on G2.com.

What do you dislike about Matter?

The reminders if i've already participated for the day/week. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Matter?

The dopamine I get from sending kudos to my coworkers is wild, and the way heart warms to see when I receive one from my coworkers makes even bad days a little better. It's lovely. It's easy peasy to make a new template or send a kudos to someone, and it was easy to learn as well. very user-friendly. it's easy to make it a habit to send at least one kudos a day. Review collected by and hosted on G2.com.

What do you dislike about Matter?

I wish I didn't get a notification when I send a kudos, I already know I have sent a kudos. Review collected by and hosted on G2.com.

Jacob B.
JB
Supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Matter?

It is easy to use. A fun way to get coworkers engaged, and has a good amount of customization. I used it weekly at least and it is very simple to implement. Review collected by and hosted on G2.com.

What do you dislike about Matter?

It can sometimes be a bit slow and I wish it was more clear how matter points translated to dollar amounts. Review collected by and hosted on G2.com.

Quindeja B.
QB
Sales Rep
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Matter?

I love loveeee using Matter! It allows me to show all of my coworks love and encouragement throughout the day in a very fun way! And you can also cash out and get amazing gifts from our favorite retailers ,<333 Review collected by and hosted on G2.com.

What do you dislike about Matter?

Literally I cant think of anything lol, everything is great Review collected by and hosted on G2.com.

sharla b.
SB
HR Supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Matter?

The ease to reward team members and recognize others for acheivements in a meaningful way. Set up and implimentation was flawless Review collected by and hosted on G2.com.

What do you dislike about Matter?

nothing as of yet! Everything has been working seemlessly for us :) Review collected by and hosted on G2.com.

Maisya S.
MS
Video Editor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Matter?

Matter is such a great app for us workers from across the countries to exchange our gratitude to one another with something useful. I have exchanged the coins to some vouchers that I can use to buy things that I need. Review collected by and hosted on G2.com.

What do you dislike about Matter?

Some options of exchange still available on display but it actually run out of vouchers, so I couldn't exchange it. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Matter?

I love kudos. I like that we get to recognize how helpful others were, celebrate their successes and point out things we're helpful for. I also like that i can receive that feedback. I'm in the marketing team, and I think kudos is an amazing, easy-to-use tool for having company members recognize our values, vibes, behaviors and commitments by adding categories and design. I like feedback fridays and how we have winners. Review collected by and hosted on G2.com.

What do you dislike about Matter?

We use matter on Slack and I wish we could see the stats in that same app, without having to go online to the website. Review collected by and hosted on G2.com.

Lauren K.
LK
Chief Executive Officer, Co-Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Matter?

I love that Matter makes it really quick and easy to publicly recognize my team members. In a remote environment, positive reinforcement and feedback are really important. I give this 1:1 to my direct reports, but it's also nice to brag to the whole organization when someone does a stellar job! Review collected by and hosted on G2.com.

What do you dislike about Matter?

If someone doesn't check slack often, they may not see their kudos right away. But that's not really a huge drawback. Overall we really enjoy the software for our team. Review collected by and hosted on G2.com.