ManageEngine ADSelfService Plus Pros and Cons

I like its flexibility and compatiblity, it is relative easy to implement in your environment. It is relatively easy to use once you know how it works and know how to navigate its UI. Review collected by and hosted on G2.com.

Support is not great and what happens is sometimes you get someone who knows the product well and sometimes you dont. The product is not currently polished and breaks quite easily and doesnt always operate how you would expect it to. There alot of nuances to this product. Review collected by and hosted on G2.com.

It is very easy to use and very convenient for administrators and end users.Like other manageengine apps, it is stable and works perfectly. Review collected by and hosted on G2.com.

Pricing may be more competitive by region. Review collected by and hosted on G2.com.

It is a useful tool for IT administrators because it allows AD users to reset their own passwords and unlock their own accounts, reducing the workload for IT support. It also includes features such as password expiration notifications and policy enforcement which helps to improve the security of the organization. Additionally, it has the ability to integrate with other authentication methods, which can provide more flexibility in the management of AD. Overall, it helps to improve the user experience and increase the efficiency of IT support. Review collected by and hosted on G2.com.

Being a user of Manage Engine ADSelfService Plus, I don't have personal preferences or feelings to dislike anything about it. Based on the information available and experience I'm having as an user, I am not aware of any major issues or concerns with ManageEngine ADSelfService Plus. I'm getting all those things what I'm searching for form this tool. Review collected by and hosted on G2.com.

It gives our users an option to reset their passwords or unlock their accounts without having to call IT. It is very user intuitive and easy to use. Review collected by and hosted on G2.com.

We do consider it to be a little bit of a security risk because it only wants basic questions/answers to reset a password for example. There is no 2 factor authentication involved or anything like that. Review collected by and hosted on G2.com.

1. Very easy to use,

2 Custome Email notification when a password has been expiring.

3. Will work on AD password policy.

4. Notification Date/time will be adjusted as per company policy Review collected by and hosted on G2.com.

1. As per company rules, we can do only a little - bit of customization.

2.Customized AD Attributes will unable to call.

Rather than these points, i didn't feel any drawback of ManageEngine AD SelfService Plus Review collected by and hosted on G2.com.

ADSSP can customize policy or UI fit of customer requirements. Review collected by and hosted on G2.com.

still, now ADSSP does not support THAI language. Review collected by and hosted on G2.com.

The tool is extremely well connected with other services, the system is quite agile and efficient.

This software provides a web-based self-service solution for problems related to the administration of password reset and account lockout. This has effectively reduced up to a third of the most pressing technical assistance issues, allowing us to maximize IT resources.

Both the company and its users can feel safe with multi-factor authentication techniques.

The tool is extremely well connected with other services, the system is quite agile and efficient.

This software provides a web-based self-service solution for problems related to the administration of password reset and account lockout. This has effectively reduced up to a third of the most pressing technical assistance issues, allowing us to maximize IT resources.

Both the company and its users can feel safe with multi-factor authentication techniques. Review collected by and hosted on G2.com.

A defect that I do not like about ADSelfService, which I do not know if it is with the system itself in the way it has been implemented here. But when a user authenticates himself, he enters his username and domain, as well as a CAPTCHA, once they have done this, they go to the next screen where they enter their security questions and make another CAPTCHA.

Once they have completed the security questions, they will go to the last page, where they again have to complete a CAPTCHA without any reason before resetting or unlocking their account. I feel that the third CAPTCHA is unnecessary. Review collected by and hosted on G2.com.

This self service solution allows you to set up notifications for your users and remind them of password expiration and status. Giving users a bit more control of when they can and should reset their password. While still maintaining secure control of password policy. Review collected by and hosted on G2.com.

As self service is a bit more cumbersome to set up and definitely is not for the uninitiated however there is plenty of setup instructions and the forum is helpful. Review collected by and hosted on G2.com.

The tool hooks in extremely well with AD and other services, the system is fairly lean and efficient. Review collected by and hosted on G2.com.

Support for the product could be a lot better and the interface could be more intuitive for the administrator. Review collected by and hosted on G2.com.

having the user being able to unlock their own accounts Review collected by and hosted on G2.com.

sometimes being able to reset the password is more challenging which is why we use it mainly for unlocking user accounts Review collected by and hosted on G2.com.