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ManageEngine ADSelfService Plus Reviews & Product Details

ManageEngine ADSelfService Plus is an identity security solution with MFA, SSO, and SSPR capabilities. ADSelfService Plus is an identity security solution that ensures secure and seamless access to enterprise resources and establishes a Zero Trust environment. With adaptive multi-factor authentication (MFA), single sign-on (SSO), self-service password management, a password policy enhancer, remote work enablement, and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets, and empowers remote workforces. The core features of ADSelfService Plus include: Adaptive MFA Enable context-based MFA with 19 different authentication factors for endpoint and application logins. Enterprise SSO Allow users to access all enterprise applications with a single, secure authentication flow. Password management and security Simplify password management with self-service password resets and account unlocks, strong password policies, and password expiry notifications. Enterprise self-service Delegate profile updates and group subscriptions to end users and monitor these self-service actions with approval workflows. Remote work enablement Enhance remote work with cached credential updates, secure logins, and mobile password management. Powerful integrations Establish an efficient and secure IT environment through integration with SIEM, ITSM, and IAM tools. Reporting and auditing Simplify auditing with predefined, actionable reports about authentication failures, logon attempts, and blocked users.

Product Website

Seller

Zoho

Discussions

ManageEngine ADSelfService Plus Community

Languages Supported

English

Overview by

Niranjan Ramachandran (Digital Marketing Analyst at Zoho Corp)

Pricing

Pricing provided by ManageEngine ADSelfService....

Standard

Starting at $595.00

Professional

Starting at $1,195.00

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Top-Rated Alternatives

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ManageEngine ADSelfService Plus Media

Password Notification

Reset Password

ManageEngine ADSelfService Plus Demo - Passwpord Policy

Password policy enforcer and configurations

Profile

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Jose M.

CyberSecurity Administrator

Enterprise (> 1000 emp.)

12/12/2025

"Effortless Credential Recovery and Seamless Deployment"

5/5

What do you like best about ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus offers a secure, reliable, and effective solution for recovering credentials from Windows systems. It features a versatile and intuitive module that is easy to use and implement, allowing for quick deployment across the organization. This reduces the number of support requests to the IT Help Desk and helps improve service for all employees. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

Occasionally, ADSelfService MSI installers are affected by Windows security or operating system updates. When this happens, it may be necessary to reinstall them to prevent users from losing access to the recovery app on the Windows Domain Credential Prompt. Review collected by and hosted on G2.com.

What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?

ADSelfService has helped decrease the high volume of calls and service requests received by the Help Desk team, which in turn has improved customer service and key performance indicators. As a result, the business is better supported and operational efficiency is enhanced. Review collected by and hosted on G2.com.

Carson F.

Senior Server Support Specialist

Mid-Market (51-1000 emp.)

3/27/2024

"The application works fine, Updates are not overly reliable."

2.5/5

What do you like best about ManageEngine ADSelfService Plus?

I like its flexibility and compatiblity, it is relative easy to implement in your environment. It is relatively easy to use once you know how it works and know how to navigate its UI. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

Support is not great and what happens is sometimes you get someone who knows the product well and sometimes you dont. The product is not currently polished and breaks quite easily and doesnt always operate how you would expect it to. There alot of nuances to this product. Review collected by and hosted on G2.com.

Mücahit K.

Sr. System Administrator

Mid-Market (51-1000 emp.)

11/1/2023

"The Perfect Password Reset Tool"

4.5/5

What do you like best about ManageEngine ADSelfService Plus?

It is very easy to use and very convenient for administrators and end users.Like other manageengine apps, it is stable and works perfectly. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

Pricing may be more competitive by region. Review collected by and hosted on G2.com.

Er. Janak k.

Microsoft System Administrator

Mid-Market (51-1000 emp.)

1/20/2023

"Best Solution for Self-Service Password Management Solution for Active Directory Environment"

4.5/5

What do you like best about ManageEngine ADSelfService Plus?

It is a useful tool for IT administrators because it allows AD users to reset their own passwords and unlock their own accounts, reducing the workload for IT support. It also includes features such as password expiration notifications and policy enforcement which helps to improve the security of the organization. Additionally, it has the ability to integrate with other authentication methods, which can provide more flexibility in the management of AD. Overall, it helps to improve the user experience and increase the efficiency of IT support. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

Being a user of Manage Engine ADSelfService Plus, I don't have personal preferences or feelings to dislike anything about it. Based on the information available and experience I'm having as an user, I am not aware of any major issues or concerns with ManageEngine ADSelfService Plus. I'm getting all those things what I'm searching for form this tool. Review collected by and hosted on G2.com.

What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?

ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform password self-service, account self service and self service of their personal details (e.g telephone number, e-mail id, etc.,) in Microsoft Windows Active Directory, which I could not do previously. Review collected by and hosted on G2.com.

Josh S.

MEMCM Administrator

Enterprise (> 1000 emp.)

11/18/2021

"Useful software for your users"

5/5

What do you like best about ManageEngine ADSelfService Plus?

It gives our users an option to reset their passwords or unlock their accounts without having to call IT. It is very user intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

We do consider it to be a little bit of a security risk because it only wants basic questions/answers to reset a password for example. There is no 2 factor authentication involved or anything like that. Review collected by and hosted on G2.com.

Parvez Q.

System Enigneer

Mid-Market (51-1000 emp.)

7/13/2021

"Easy and secure to reset your AD password"

4.5/5

What do you like best about ManageEngine ADSelfService Plus?

1. Very easy to use,

2 Custome Email notification when a password has been expiring.

3. Will work on AD password policy.

4. Notification Date/time will be adjusted as per company policy Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

1. As per company rules, we can do only a little - bit of customization.

2.Customized AD Attributes will unable to call.

Rather than these points, i didn't feel any drawback of ManageEngine AD SelfService Plus Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

8/6/2020

"Manage Engine ADSSP is a great tool that help reduce administrator effort to assistant user"

5/5

What do you like best about ManageEngine ADSelfService Plus?

ADSSP can customize policy or UI fit of customer requirements. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

still, now ADSSP does not support THAI language. Review collected by and hosted on G2.com.

Recommendations to others considering ManageEngine ADSelfService Plus:

if you cannot make the decision to choosing the product please try ADSSP for trial and comparison cost and features to another vendor I recommend this ADSSP is the one solution you can trust. Review collected by and hosted on G2.com.

What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?

Windows logon with 2FA from ADSSP Feature. Review collected by and hosted on G2.com.

Eric I. S.

Information Technology

Small-Business (50 or fewer emp.)

4/24/2019

"It is a great option in the management of accounts and passwords."

4.5/5

What do you like best about ManageEngine ADSelfService Plus?

The tool is extremely well connected with other services, the system is quite agile and efficient.

This software provides a web-based self-service solution for problems related to the administration of password reset and account lockout. This has effectively reduced up to a third of the most pressing technical assistance issues, allowing us to maximize IT resources.

Both the company and its users can feel safe with multi-factor authentication techniques.

The tool is extremely well connected with other services, the system is quite agile and efficient.

Both the company and its users can feel safe with multi-factor authentication techniques. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

A defect that I do not like about ADSelfService, which I do not know if it is with the system itself in the way it has been implemented here. But when a user authenticates himself, he enters his username and domain, as well as a CAPTCHA, once they have done this, they go to the next screen where they enter their security questions and make another CAPTCHA.

Once they have completed the security questions, they will go to the last page, where they again have to complete a CAPTCHA without any reason before resetting or unlocking their account. I feel that the third CAPTCHA is unnecessary. Review collected by and hosted on G2.com.

Recommendations to others considering ManageEngine ADSelfService Plus:

If you are looking for a solution that suits, is powerful and sticks with a large number of additional applications, then ADSELFSERVICEPLUS is what you want. This software is very powerful, but you will need some patience at the beginning when dealing with its support. They are sharp, but from time to time they tend to jump the gun when they solve problems, making sure they are allowed to make changes. If you have a strong change control policy, you will want to make this very clear to the support team. Review collected by and hosted on G2.com.

What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?

We have been using this software for some years and we are satisfied with the result you have given us. The main objective was to provide users with the ability to unlock or reset their account, 24/7. Often, someone's account has been closed outside of working hours, which prevented him from continuing with the work.

This tool provided the solution we were looking for. It also integrates with Windows so that the user can reset their password on the login screen.

Every time I needed Support for this ADSelfService product, it has been truly exceptional. We are very impressed with the quality that has given us technical support with your help and support not only in the resolution of problems, but in the versatility of providing your knowledge to the staff. Review collected by and hosted on G2.com.

Eddie R.

Director Information Services

Information Technology and Services

Mid-Market (51-1000 emp.)

1/11/2019

"Self service for the initiated admin"

2.5/5

What do you like best about ManageEngine ADSelfService Plus?

This self service solution allows you to set up notifications for your users and remind them of password expiration and status. Giving users a bit more control of when they can and should reset their password. While still maintaining secure control of password policy. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

As self service is a bit more cumbersome to set up and definitely is not for the uninitiated however there is plenty of setup instructions and the forum is helpful. Review collected by and hosted on G2.com.

John D.

Enterprise Architect

Real Estate

Enterprise (> 1000 emp.)

6/12/2018

"Convient, configerable and customizable self-service solution"

5/5

What do you like best about ManageEngine ADSelfService Plus?

The tool hooks in extremely well with AD and other services, the system is fairly lean and efficient. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ADSelfService Plus?

Support for the product could be a lot better and the interface could be more intuitive for the administrator. Review collected by and hosted on G2.com.

Recommendations to others considering ManageEngine ADSelfService Plus:

If you are wanting a solution that adapts, is powerful and hooks in with a host of additional AD applications then this is what you want. The product is very powerful but you will need some patience when dealing with their support. They are sharp but they tend to jump the gun when fixing issues, making sure they have permission to make changes. If you have a strong change control policy you'll want to make this very clear with the support team. Review collected by and hosted on G2.com.

What problems is ManageEngine ADSelfService Plus solving and how is that benefiting you?

Reducing calls to the help desk for password resets and account lockouts. Automated reminders to users to change their passwords prior to expiration. Review collected by and hosted on G2.com.