ManageEngine ADSelfService Plus Pros and Cons

Low cost, lightweight solution. Easy integration into windows desktops as well as a mobile app. Review collected by and hosted on G2.com.

Tiered payment based on messages sent could be better. Review collected by and hosted on G2.com.

Easy to implement admin and use the service on user end Review collected by and hosted on G2.com.

The Web interfaces are still not sufficient to fully utilize. Review collected by and hosted on G2.com.

ADSelfService is a great tool to assist end users with managing their network accounts and they are able to unlock their own accounts and reset their own passwords. Review collected by and hosted on G2.com.

One flaw that I do not like about ADSelfService, which I do not know if it is with the system itself of they way it has been implemented here. but when a user is authenticating themselves, they put in their username and domain as well as a CAPTCHA, once they have done this they go to the next screen where they enter in their security questions and do another CAPTCHA. Once they have filled out the security questions, they are then taking to the last page where they AGAIN have to fill out a CAPTCHA for no reason before resetting or unlocking their account. I feel the third CAPTCHA is unnecessary Review collected by and hosted on G2.com.

Easy user friendly password reset and unlock user application Review collected by and hosted on G2.com.

Nothing at all. Great for support. End users like the fact that there is no more waiting for help desk to reset. Review collected by and hosted on G2.com.

I really like the ability of the application to tie to multiple authentication databases like Active directory / IBM AS400 / Google Apps. Review collected by and hosted on G2.com.

Some customization's we have need to do in the past required use to edit html code stored in the application data folder. I would rather see this as a setting or option inside the user interface. So they have some work to do there. Review collected by and hosted on G2.com.

The integration into Servicedesk plus and the client program that allows password resets from login screen. Review collected by and hosted on G2.com.

There isn't much not to like, it is almost a setup and forget about system. Review collected by and hosted on G2.com.

- Easy to use

- Interface is customizable

- Can be accessed anywhere and via multiple different methods (e.g. browser, mobile app, locally installed app, etc.)

- Enrolling will automatically setup email reminders Review collected by and hosted on G2.com.

- Cannot automatically remove enrolled users who have left the company Review collected by and hosted on G2.com.