Mailgun Pros and Cons

After several customization possibilities Review collected by and hosted on G2.com.

language limitation for some functionalities Review collected by and hosted on G2.com.

Their UI and UX is simple and straight forward for most of the 99% usages. Wide range of featuers Review collected by and hosted on G2.com.

Creating email template is time consuming, and not flexiable enough. Review collected by and hosted on G2.com.

Eveything as long as there is no need for contact. ;-) Review collected by and hosted on G2.com.

Customer Service Issue: We encountered a challenging situation regarding the update of a credit card. The card, previously owned by an employee who has since departed from the company, reached its expiration. Despite numerous attempts and multiple communications, we were unable to update the payment information, which unfortunately leads to an interruption in service. Review collected by and hosted on G2.com.

Mailgun's world-class tech support and the power-packed features including the smart email templates and email editor caught our attention to switch from our previous application. Review collected by and hosted on G2.com.

Although there is detailed documentation to support the self-implementation of the APIs, it still requires some programming background to in fast troubleshooting Review collected by and hosted on G2.com.

We used to like Mailgun, but not anymore. Over the years, the product has had little to no improvements, and their support has been getting worse.

If you are looking for an API-only solution without dedicated support, you can try it. Review collected by and hosted on G2.com.

We were early adopters (when Rackspace managed Mailgun, and used to have 10,000 free emails/month). Even though we were on a free basic version (sharing IP with others), and if the IP were blacklisted the support would quickly assist in changing to a reputable IP address.

Their dedication and super-fast support made us onboard with a paid plan, as we needed support like this in case something went wrong with the campaign.

The UX wasn't good from the start, even though many people were requesting feature updates(voted features by customers). But, we started noticing that the UI started to break first (still broken 😂), then started to get deliverability issues, and they suggested adding another dedicated IP address (was sending around 1.5M - 4M at the time). We requested 3 additional IP and specifically mentioned to assign clean IP addresses.

They didn't even bother to check and provided IP addresses and 1 was blacklisted by major spams checkers (probably used by some other client of theirs). And when we requested to replace it with another IP address, they sent us a document on how to unlist the IP from blacklist🤦‍♂️.

We decided to remove the IP from Mailgun itself, but they warned us that if in the future if we require another IP then they will assign the same IP to us.

We don't add our new customers to Mailgun anymore. Review collected by and hosted on G2.com.

Set up of Mailgun was reasonably straightforward. Review collected by and hosted on G2.com.

Nothing that dislike about the product. Does the job I need it to do. Review collected by and hosted on G2.com.

Easy to use and reliable. The reporting features are very helpful too. The option for dedicated IP is great for businesses sending lots of emails. The email verification API also helps us protect our domain reputation. Review collected by and hosted on G2.com.

Only one API key. I wish we could generate multiple ones with different access levels so we could easily revoke them if anything goes wrong. I wanted to have one key for email verification only, and one key for each application that uses the email API. Review collected by and hosted on G2.com.

Mailgun helps me verify my email list to ensure valid email addresses. This is important for email deliverability and for ensuring my clients receive the information they need from me. Review collected by and hosted on G2.com.

It can be a little confusing to get Mailgun setup. Fortunately, they provide step-by-step instructions. It would be better if they gave more video instruction for the "how-to". Review collected by and hosted on G2.com.

The ease of use is very good.

The integration with mailster and wordpress allows to have an e-commerce with an effective email marketing strategy. Review collected by and hosted on G2.com.

It seems a bit expensive to me.

Also, if it is not used, the charge is the same, so it is important to have a serious campaign strategy.

I wish I had more economical plans or per-use plans. Review collected by and hosted on G2.com.

Ease to use API, good logs, developer first Review collected by and hosted on G2.com.

Blocking accounts on signup without explanation Review collected by and hosted on G2.com.