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Mailgun Reviews & Product Details - Page 11

Mailgun Overview

What is Mailgun?

Mailgun: The Most Relied Upon Email Platform for Growing Businesses A set of powerful APIs that enable you to send, receive and track email from your app effortlessly whether you use Python, Ruby, PHP, C#, Node.js or Java. Easy SMTP integration and a simple, RESTful API abstracts away the messy details of sending transactional or bulk email. Scale quickly, whether you need to send 10 or 10 million emails. Searchable logs mean you always know what is happening to your email while tags make it easy to A/B test and report on your data, all via our webhooks.

Mailgun Details
Product Website
Languages Supported
English
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Product Description

Mailgun has powerful APIs that allow you to send, receive and track email effortlessly. Built for developers, by developers.

How do you position yourself against your competitors?

Everything is built API first with a focus on simplicity and compliance to standards
We specialize in email deliverability and Sophisticated shared IP reputation management system
Our support team is available 24/7/365
Powerful sending infrastructure: Easy SMTP integration and a simple, RESTful API abstracts away the messy details of sending transactional or bulk email. Scale quickly, whether you need to send 10 or 10 million emails.
Intelligent inbound routing & storage
Tracking and analytics
Email validation


Seller Details
Seller
Sinch
Company Website
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,651 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST
Total Revenue (USD mm)
$5,035
Description

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you! Shares are traded at NASDAQ Stockholm: XSTO: SINCH


NH
Overview Provided by:

Recent Mailgun Reviews

Rafael U.
RU
Rafael U.Small-Business (50 or fewer emp.)
0.0 out of 5
"Very disappointed"
it was very easy to set up and implement
Ted K.
TK
Ted K.Small-Business (50 or fewer emp.)
5.0 out of 5
"One of the Best Email Platforms"
It is reliable and never goes down. It is easy to use. Easy to integrate and implement. We use it non stop.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
1.5 out of 5
"Can't always trust Mailgun"
Ability to see the status of emails which I can pass on to clients if they query whether something has been sent from our system.
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Mailgun Media

Mailgun Demo - Reporting
See and understand deliverability trends in real-time
Mailgun Demo - Customer Dashboard
Tracks statuses of emails: accepted, dropped, incoming, delivered and suppressed.
Mailgun Demo - Email Validation
Don’t lose customers because of typos
Mailgun Demo - Logs
Logs retained for 30 days with details that matter
Play Mailgun Video
Play Mailgun Video
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Official Downloads

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Video Reviews

295 Mailgun Reviews

4.2 out of 5
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295 Mailgun Reviews
4.2 out of 5
295 Mailgun Reviews
4.2 out of 5

Mailgun Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MailgunQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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WA
Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Mailgun?

It's a free service if you want it to be, but for higher volumes a cost is involved. Being free makes it an ideal choice for developers who need to be able to send emails, but without the burden of having to spend money. Being able to create credentials is straight forward and integration is well documented. Review collected by and hosted on G2.com.

What do you dislike about Mailgun?

It can be a little complicated for a novice as there is a lot to take in and understand. However, the documentation is helpful, although it can be a little confusing in places. Thankfully their support team is fantastic and responsive. Review collected by and hosted on G2.com.

Recommendations to others considering Mailgun:

Whilst it can look a little daunting at first, setting up your account and email credentials is straight forward and well documented, especially if you are running the Ghost blogging platform. Review collected by and hosted on G2.com.

What problems is Mailgun solving and how is that benefiting you?

With a Ghost powered blog, email integration is required and Mailgun is a great service that works well whilst being supported. Being able to send emails within my Ghost installation (for example to users who need to reset their password etc.), was a must and Mailgun allowed me to do just that. Review collected by and hosted on G2.com.

AG
Software Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Mailgun?

I love that I can use mailgun to send emails via the api from our school web application and then track the opens and clicks using mailgun. I also like that I can setup mailgun webhooks to receive events happening into my web application and then I can act on those events Review collected by and hosted on G2.com.

What do you dislike about Mailgun?

I don't like the retention period of logs especially for the free plan. After 5 days you are not able to access these logs Review collected by and hosted on G2.com.

Recommendations to others considering Mailgun:

I recommend mailgun to users. So far am content with their services Review collected by and hosted on G2.com.

What problems is Mailgun solving and how is that benefiting you?

I use mailgun to send transactional emails to my clients and then track the opens and clicks so as to follow up depending on the action they took. Review collected by and hosted on G2.com.

ML
VP Technology and Operations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Mailgun?

I have been developing systems for dozens of startups over the last decade. Mailgun is the best choice for mail integration since I can test concepts in low volume mode with a free subscription. But Mailgun's functionality is super powerful; I love the routes feature which allows me to build crucial functionality right within Mailgun. Logs are 100% reliable. I have not had a functionality requirement so far I could not implement with Mailgun. Review collected by and hosted on G2.com.

What do you dislike about Mailgun?

I could not think of anything I would dislike. Review collected by and hosted on G2.com.

What problems is Mailgun solving and how is that benefiting you?

- Account creation confirmation message.

- General inquiry requests.

- Zendesk like customer service request and response

- Activity summary email confirmations

- Selective account filters (Only respond to registered accounts on a domain)

- Subscription type activity responses Review collected by and hosted on G2.com.

JM
Lead IT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Mailgun?

Mailgun is honestly the easiest, and simplest way to send email to the consumer, I have never run into issues, and their support is probably one of the best teams I've ever had to contact. Review collected by and hosted on G2.com.

What do you dislike about Mailgun?

Mailguns interface is a little behind if you compare it to other applications of their size. it's fast and responsive, but it could be much "prettier" Review collected by and hosted on G2.com.

Recommendations to others considering Mailgun:

If you want the easiest, most generous, functional, fully featured email transactional service, this is it, stop, don't go any further. You want and need mailgun. Review collected by and hosted on G2.com.

What problems is Mailgun solving and how is that benefiting you?

I send out billing and status emails to clients to keep up to date with my services, I also use it for marketing and newsletters, and it can do all of it, no problems. Review collected by and hosted on G2.com.

Verified User in Computer Games
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Mailgun?

Mailgun gets out of your way and lets you do what you need to. No complaints, it's exactly the service you want. Review collected by and hosted on G2.com.

What do you dislike about Mailgun?

The web interface is a little bloated. I would prefer something that uses less memory & which loads faster. Review collected by and hosted on G2.com.

Recommendations to others considering Mailgun:

This service is good, I recommend it. Review collected by and hosted on G2.com.

What problems is Mailgun solving and how is that benefiting you?

We've used Mailgun to send out email notifications from our website. Review collected by and hosted on G2.com.

BJ
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Mailgun?

Retriggering is absolutely essential for a company like mine. Mailgun gun makes it easy. Review collected by and hosted on G2.com.

What do you dislike about Mailgun?

Pricing could be a bit more affordable, but no real complaints. Good platform. Review collected by and hosted on G2.com.

What problems is Mailgun solving and how is that benefiting you?

This has maximized workflow and secured our email contact forms and customer service flow. Review collected by and hosted on G2.com.

TL
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Mailgun?

I can monitor bounces and unsubscribes easily by checking reports and I love that they are broken down individually into invalid emails, complaints, and unsubsubscribes. Review collected by and hosted on G2.com.

What do you dislike about Mailgun?

When we need something with the API's I have to have our tech support step in. If I go a little while without checking I do sometimes forget where to go to check the reports and I spend a little time clicking on things I don't need until I find them. Last night I found them under messages, which I thought was an odd place. So that isn't as intuitive as it was in the past. Review collected by and hosted on G2.com.

Recommendations to others considering Mailgun:

Customer Service and Support have been excellent. They also have helpful implementation / how-to articles on everything I have seen so far. They have continued to add features and send emails letting us know of these changes. If you don't see something they currently offer I would contact them and ask them if it is in the works! Review collected by and hosted on G2.com.

What problems is Mailgun solving and how is that benefiting you?

For the last 15 years of using our own servers and CRM software to manage our emails, we have fought an uphill battle to keep our educational emails from ending up as spam and blocked lists. We now have a way with Mailgun to manage unsubscribes and bounces better as well as monitor what is happening through reports. I do plan on looking into the template builder but just have not had a chance to do that yet. Review collected by and hosted on G2.com.

Jason M.
JM
Owner/Web Developer, Graphic Artist, Motion Graphics & Video Creator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Mailgun?

How easy the API is. To be able to easily find librarires and Docs was awesome! It is all very easy to understand and implement. The stats page is really nice too - I enjoy being able to see what the message content is of messages that failed. This would be better if it held them longer, at least the faliures but I am being lazy as I haven't setup webhooks for this yet. I suppose if you want to keep an api pure it makes sense. I would probably do the same thing. Review collected by and hosted on G2.com.

What do you dislike about Mailgun?

That you do not offer mailbox storage or spam boxing. Now that I saw the rest of these questions I see you do offer this, I am going to have to dig a bit more to find out about these features. Replies repsonse could be helpful. I know that "noreply" makes sense when you get down to it but people still reply and I still have to explain to people that these messages are lost. perhaps a good default catch all? Again, I understand the hooks - just haven't gotten to it yet. Maybe in 2019 Review collected by and hosted on G2.com.

Recommendations to others considering Mailgun:

READ THE DOCS Review collected by and hosted on G2.com.

What problems is Mailgun solving and how is that benefiting you?

Website Transaction and deliverablity and site overhead.. Separating concerns is very important and this has helped. It is nice to be able to move servers and leave my transactional email intact so I dont have to test my reputaiton. It also makes scalability better. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Mailgun?

API oriented provider, super quick support. The emails are sent fast and in a reliable way.

It is fast to implement due they also provide a SDK for PHP. We can finish the implementation super quick..

Review collected by and hosted on G2.com.

What do you dislike about Mailgun?

They don't offer a way to create and store template for my emails. Or at list it is not easy to find or it don't come with the free account.

Mu marketing colleague complains that the only way we found to enable email stats is to implement and pay for another service "Ongage"-

There are PHP frameworks and it would be nice if they receive a bit of Mailgun support to enable a full featured inteface with them. Review collected by and hosted on G2.com.

Recommendations to others considering Mailgun:

Choose the API it is fast ans secure.

Implement, whether possible, the open, click events Review collected by and hosted on G2.com.

What problems is Mailgun solving and how is that benefiting you?

We have gained speed in our webpage. Also the open and click event are handled by MailGun so I can now remove the code I have to handle that purpose.

I can now NOT USE to my web hosting provider's email servers (which serves a lot of other companies) that could harm our email rate with the email providers.

There is another issue I tackled implementing Mailgun: and it is the code maintenance. Now I can stop developing and delete the previous code I had to send emails. All benefits! :-) Review collected by and hosted on G2.com.

SS
Technical Director
Events Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Mailgun?

Previously, handling incoming and outgoing email in an application was a tedious process. Even setting an application up to send out email notifications was something of a burden, and parts of the process were black boxes where locating problems was difficult and time consuming.

Mailgun takes all of those pain points away by providing flexible endpoints easy-to-use libraries that make it easier to not only send or receive an email in your project, but to see exactly how those actions took place.

If a message isn't arriving for a customer, it's easy to see when that message was generated and if any problems were encountered along the way. Review collected by and hosted on G2.com.

What do you dislike about Mailgun?

My least favorite part of Mailgun is that log retention is seen as a benefit of their tiered pricing, and not as a core feature of the software.

Compared to vendors like Twilio or Stripe where you pay only for usage and the logs are available perpetually, Mailgun only gives pay-as-you-go users access to the previous 5 days of logs until you start paying a flat monthly fee. Review collected by and hosted on G2.com.

Recommendations to others considering Mailgun:

Mailgun is the best choice for SMTP service for a web app. The pricing does leave a little to be desired, but the pay-as-you-go model lets you get started quickly and scale up as needed. Review collected by and hosted on G2.com.

What problems is Mailgun solving and how is that benefiting you?

I'm able to get better deliverability for my own apps and for apps I work on with clients. Gaining insight into the manner in which messages are being received is a huge benefit and helps in chasing down customer service problems that stem from deliverability.

Additionally, just about anything in Mailgun can be done via the API, so I can expose elements of the service to the people who manage applications without the need for manual intervention. Review collected by and hosted on G2.com.