it was very easy to set up and implement Review collected by and hosted on G2.com.
awful customer service. i signed up for a trial and then my account was disabled as soon as i started using it, citing that there were problems verifying my business (even though it was already verified). i was asked a few questions about the nature of my busines, the source of my leads, and links to my business website's privacy policy and terms of use pages. i happily obliged and provided them with all the information they requested and they still replied telling me that they decided to permanently disable my account without offering any explanation. i wished to reply to them, appealling this decision and properly escalate with a supervisor or manager, but i was not even given this as an option because it turns out that, after their latest message, they even blocked my email address from making any further replies. this is ABHORRENT customer service. i was presumed malicious throughout the entire process even when i fully cooperated with them. i cannot, in good conscience, recommend this service to anyone. i'll be taking my business elsewhere. Review collected by and hosted on G2.com.
Video Reviews
Maligun review by Sushant
294 out of 295 Total Reviews for Mailgun
Overall Review Sentiment for Mailgun
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The documentation for their API is pretty well done, so it is easy to implement their solution. We strictly used it for email validation. Review collected by and hosted on G2.com.
There are multiple downsides to Mailgun, but the level of support is one. We typically would perform a few thousand client-side email validations per month. One month, we ended up with over 400,000 in a single day, that were due to bad actors. We would have assumed Mailgun would have protections in place to prevent a couple of IP addresses from running up an account, but they don't and wanted to charge us for all those email validations.
The worst part is we don't even have a way to "see" these validations. They literally just have a master counter with no report or anything showing the validations that took place, so the counter could just be whatever they want to make up.
When explaining to support our use of their API for client-side email validations, they simply wouldn't listen and kept providing generic boilerplate responses to reset all our "private" API keys, which were never even used. Review collected by and hosted on G2.com.
When it works, it's perfectly up to task, but when things go wrong, you're left stranded Review collected by and hosted on G2.com.
The customer service, since being bought by Synch, has just decreased and decreased until it's almost non existent.
Mailgun has a large number of EU customers, and they even have an EU server set up and interface (which, bizarrely, you have to switch to in order to see EU data), however, their Customer Service team only operates in US time, specifically Monday through Friday from 7am to 7pm CST. We're in the UK, so that means we have to wait until 3pm on a standard working day in order to speak to someone!
So, in the absense of speaking to someone, they ask you to submit a ticket, which invariably doesn't get responded to. Point in hand - I raised an urgent ticket yesterday morning, it's now 24 hours later, and they still haven't responded. In case you're thinking that's because I'm on the free plan, nope. We pay Mailgun nearly $1k a month!
When you do finally speak to someone, they're worse that useless. They're basically a triage team, and all they do is farm your issue over to some mysterious back end team to try and resolve. The amount of circular conversations I end up having with the triage team, where they refuse to accept any responsibility whatsoever for issues I'm facing, is farcical.
Oh, and on a technical note, updates made in the UI don't instantly translate to the back end, so even once you've tried to fix something yourself, you have no idea when that fix will actually be implemented.
I didn't wnat tio write this review, but Mailgun's inaction give sme no choice. Stay well clear Review collected by and hosted on G2.com.
It is reliable and never goes down. It is easy to use. Easy to integrate and implement. We use it non stop. Review collected by and hosted on G2.com.
I wish it could retain emails for a longer period. Review collected by and hosted on G2.com.
Ability to see the status of emails which I can pass on to clients if they query whether something has been sent from our system. Review collected by and hosted on G2.com.
Doesn't always find the emails you're looking for, espocially if you are just looking for all from a domain rather than specific email address Review collected by and hosted on G2.com.
Clear UXI to navigate the system, simple configuration, easy to use, clear control panel to quickly find issues and navigate the site. Possibility to clean database lists to minimize bounces. We paid a very affordable price and received great service.
The control panels give us all the information we need to analyze incidents and customer service is good, they respond immediately. Review collected by and hosted on G2.com.
Sometimes we have some inconveniences when making a payment with a credit card, in that case, it is sometimes a bit tedious to process the payment when the card is declined, I don't know the reason why the bank rejects payments to Mailgun. Review collected by and hosted on G2.com.
I like that Mailgun makes mail management easy and allows us to comply with Google, Microsoft and Yahoo policies. It also makes it easy to manage bounced emails and unsubscribes.
It is easy and quick to understand the registration and can be configured, so we can always know if an email was successfully sent or bounced
On the other hand Mailgun always keeps us up to date to minimize the chance of our emails going to the Spam folder.
We have been using MailGun for years and it has never letting us down. Review collected by and hosted on G2.com.
What I don't like about Mailgun is that they don't have support in Spanish, so if you have any problems you can only go to an agent in English. Review collected by and hosted on G2.com.
Mailgun gives you ample webhooks and API access. Review collected by and hosted on G2.com.
We just signed up for the Scale 100k Trial. We had attempted to sign up for a dedicated IP and the rep told us it wasn't a good fit unless we send 3k emails per month, even though when I made the request I mentioned we send between 50k to 100k per month. This was an automated response or the rep didn't read the questionnaire. It's now 24 hours later and I still haven't heard back. The "Optimize" portion is quite expensive. Nearly $200 per month to monitor domain health and email verifications. There are much better solutions on the market. Review collected by and hosted on G2.com.
Mailgun impresses with its seamless email delivery, ensuring our OTP and marketing messages reach recipients who are users of our handyman mobile app promptly. The powerful APIs simplify integration, making it an ideal choice for developers. The detailed analytics provide valuable insights into delivery performance, open rates, and engagement, enabling us to optimize our email campaigns effectively. The reliability and scalability of Mailgun have significantly contributed to enhancing our comms strategy. The Foundation Plan initiative is also a great offer to non-profit organizations such as ours and that boosted our interest in choosing Mailgun. Review collected by and hosted on G2.com.
While Mailgun is feature-packed and excels in many aspects, the pricing model can become less cost-effective for high-volume users. Some additional features, such as advanced analytics, may require a higher-tier subscription, making it less accessible for smaller businesses with budget constraints. Improved pricing flexibility and more inclusive basic plans would make Mailgun even more attractive to a wider range of users. Review collected by and hosted on G2.com.
I'd love to be able to fill this section, but I pay for a plan I can't use. Hence, I couldn't try it. Review collected by and hosted on G2.com.
I never thought I'll come across such an appaling product and customer service.
I pay $35/month for the "Foundation" plan, which includes 50k emails/month. However, my account is limited and can only send email to 9 recipients per email.
I provided all the information they asked for, and my account still stays limited. Even more, I have 3-5 days of sending emails, which they keep asking about.
So bottom line, I pay money for something I can't use.
Now, you might ask - why don't I move on and use something else? Unfortunately, I can't because the Ghost blogging platform only works with Mailgun for sending bulk emails.
Conclusion? I highly highly higly advise anyone to avoid Mailgun and use something else if possible. Review collected by and hosted on G2.com.
