Luna.ai Pros and Cons

Luna makes cold email outreach a lot easier than previous methods I've used. The incorporated AI does a good job of making mass emailing possible. Review collected by and hosted on G2.com.

It can be a bit cumbersome to use until you get used to it. Review collected by and hosted on G2.com.

The concept is pretty neat, in reality it didn't work so well and wasted a lot of my time and enegry. Review collected by and hosted on G2.com.

Bugs and errors on the AI side. Yes Ai is new and we should all pe patient with it, but when it comes to the outreach of prospects, bad infra can really damage the business Review collected by and hosted on G2.com.

Ease of use, sending mass emails, personalisation, customer support is great! Review collected by and hosted on G2.com.

I'd love to get more personalised help and better emails, but honestly, can't complain! Review collected by and hosted on G2.com.

I was looking for a new way to do email outreach. I haven't been able to try others; we're a small shop, and it can be hard to deliver quick and effective emails and spin a few plates. At the very least, this gets me to pay attention to whom I am sending an email too or allows me to customize the response, returning the conversation to human2human, which is nice. It has freed up a few hours in my schedule. Review collected by and hosted on G2.com.

Plenty of room for improvement. The options for customized search should be expanded. It needs to be a little more surgical with lead outreach. It doesn't do a great job of filtering out dead contacts, but I will add that after you mark it as outdated or closed, it removes it seamlessly from the search. Pricing feels steep, but I understand where the offset is for time vs. automation. I am still on the fence, as we sell a creative service, not a product, and it struggles to explain what we do. Review collected by and hosted on G2.com.

Great to see the corrections in earlier AI-generated text for emails do improve the next emails. Relevant contacts at relevant companies are suggested. For us, this is the USP. Yes, you can use other tools to find someone's contact details, but first of all finding that company takes too much time when e.g. doing it manually on LinkedIn. Good customer service chat too. Review collected by and hosted on G2.com.

My default AI email text generation language is Dutch. However, I sometimes got my email was half written in Dutch and half in English. Review collected by and hosted on G2.com.

Best thing about Luna is based on our services and preferences- Luna suggests type of companies we should target, type of personas with their 99% updated contact info along with gen Ai assistance to create emails for them, it also gives us opportunity to make edits in the email drafts and based on our edits - it trains itself and implements such feedbacks in next set of emails Review collected by and hosted on G2.com.

Price is too much in comparison with number of credits they are offering Review collected by and hosted on G2.com.

Luna sources your leads for you based on your market, industry and target personas. I've found these to be good leads which hadn't been uncovered otherwise.

The quality of the messaging generated by AI is impressive. Also, the ability to write perfectly in other languages was very useful to be able to tailor outreach to my sub-regions.

The AI side of the tool is great and it understands and learns from my instructions and tweaks. Review collected by and hosted on G2.com.

It is a little tricky to set up integrations with rest of tech stack. Review collected by and hosted on G2.com.

The best is that you can get in contact with people easy; Luna finds contactas according to your needs, write a personalized email and help you having first touch points Review collected by and hosted on G2.com.

I don't like that if you're not premium you could not discard all the profiles that doesn't match with your needs; there's a limit and also I dislike that it shows you profiles of the same companies that you discard before, so you loose opportunity to get in contact with interesting profiles. The conversion rate of response is very low Review collected by and hosted on G2.com.

Luna's filter options are great but only if you have your ICP nailed down.

Luna‘s deepdive and learning capabilities, your emails will be as good as your understanding of your audience. The better your the research , the better the results.

Best of all , it's so easy to use. Review collected by and hosted on G2.com.

First things first Luna aint cheap , but it's worth it.

Sill not perfect, I would love to see embedded links.

I would love to see an optin program where we can learn from the best crafted emails. Review collected by and hosted on G2.com.

Luna autonomous mode is like having an extra inside sales rep on staff! She reaches out with fun and engaging email content. Response from one of my leads: "From a Sales perspective, I liked the way that you crafted your e-mail to me." Review collected by and hosted on G2.com.

Feedback for Luna's autonomous mode is coming soon. Currently, individual emails can be modified and learned from. The feedback mechanism will be a time saver! Review collected by and hosted on G2.com.