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59 Lumity Benefits Platform Reviews
My company and I will spend over $20,000 next year on medical expenses, the vast majority of which are the premiums for my medical coverage. This is the first time in my life that I felt like someone else was taking this as seriously as I was. There is so much to know, and so much to keep track of, when making these decisions. Lumity seems to have figured out what I will find useful to know, and provides that information only where I'll find it helpful, and in very intuitive ways, too. Review collected by and hosted on G2.com.
There really wasn't much to dislike, which may be unprecedented. The one bit of friction that stands out was that I would much rather have determined the total amount of an FSA and then have the pay period deductions calculated (instead of the opposite). Review collected by and hosted on G2.com.
Having information sections that are easy to find and understand made the process so that I didn't feel frustrated or get upset. Review collected by and hosted on G2.com.
I can't find a downside. When I had a question that I didn't feel was answered in the information section, I sent an email and got a response extremely quick. Review collected by and hosted on G2.com.
Nice fluid UI with clear details and help screens. Lots of knowledge base resources to refer if you want any detailed information Review collected by and hosted on G2.com.
No downsides as of now. Everything looks better. Review collected by and hosted on G2.com.
There were little suggestions each step of the way where I could see what plan might be the best fit for me- and then a downloadable really dense guide where I could read more about the specifics of each plan. I liked being able to read comparisons of three theoretical people covered by each plan.
Also, a really neat feature was a yellow box with an auto suggestion of where I could see what plan they suggest. This was by far my favorite feature of the site because it was accurate for each scenario I tried- even scenarios that I'm not really in yet I just wanted to look ahead and see what plan might be a fit for me in that case. I ultimately selected the first one they reviewed. Review collected by and hosted on G2.com.
It's still health insurance- you don't know how they come up with the recommendations which can make you nervous. I wish there was a little tax lookup function where you could see how your plan might impact your tax burden, so the biggest downside was not knowing what to do with taxes. Review collected by and hosted on G2.com.
This is the first time I have signed up for benefits in less than half an hour. Lumity makes it very easy to understand what you are choosing and gives you suggestions based on your specific doctor and medical history. The benefits dash is also very easy to navigate. I use the "mom" test for most software - "can my mom understand how to use this right away?" My answer in this case is a resounding yes. Review collected by and hosted on G2.com.
Nothing bad to say about my experience with actually signing up through the portal. The only snag I hit was trying to get someone to reopen my enrollment to make an adjustment. That took some back and forth, but we eventually got there and the support team was very friendly and understanding. It was also a nice added touch that the same representative reached out to me via email each time, so that helped. Review collected by and hosted on G2.com.
The user interface was very easy to understand, and you are able to quickly see a comparison between all the different plans being offered. Review collected by and hosted on G2.com.
Honestly there wasn't much to dislike. As time goes by, I think a list of FAQ for each insurance provider would be awesome. Review collected by and hosted on G2.com.
Enrollment with Lumity was easy! Their representative called our company and did a great job explaining our options, then I was able to choose my open enrollment options within 15 minutes later that day. Their UX makes it easy to understand what you're choosing, and what you're skipping over. In previous companies I worked for, open enrollment was a stressful time, but this year's experience was simple and stress-free. Review collected by and hosted on G2.com.
I can't think of anything that I dislike. Review collected by and hosted on G2.com.
The Lumity site had easy ways to compare health plans. The website interface was easy to use. Review collected by and hosted on G2.com.
Minor point: the Life Insurance options paid for by my company were pre-selected...so I wasted time trying to select them Review collected by and hosted on G2.com.
Lumity is great for understanding my health care benefits and managing my insurance ID cards. The mobile app is super helpful as well. Review collected by and hosted on G2.com.
The Benefits Knowledge Base is extremely helpful. So much relevant and useful information all in one location! Review collected by and hosted on G2.com.
Very easy to complete forms and apply for coverage. Staff is available to help. Review collected by and hosted on G2.com.
Filing a claim could have been easier and was a headache Review collected by and hosted on G2.com.
