I like that it gives me so much information about what's happening on my site with my users. This has been invaluable for us as a young startup. I also appreciate it being very low cost while still providing me so much value. Review collected by and hosted on G2.com.
I wish I could see what people are doing in the checkout but that's blocked by Shopify. We couldn't end up getting the chat feature to work well on our site (a little glitchy) so we went with Shopify's chat feature instead. Review collected by and hosted on G2.com.
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263 out of 264 Total Reviews for Lucky Orange
Overall Review Sentiment for Lucky Orange
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Lucky Orange is a simple tool which is easy to implement and has an easy to use interface which is simple to learn and navigate. The features which I use most regularly are the heatmapping tool and the announcements option. I would still use Google Analytics as my primary source of reporting, but being able to see at a glance engagement with key website pages, along with things like scroll depth and typical movement around a page makes it easy to identify barriers and pain points. The announcements are a nice addition which we use to promote upcoming events on the home page in a way which doesn't disturb the rest of the content. We also have the live chat available as an additional get in touch feature, although we don't respond 'live', so it's great that it has both options. Review collected by and hosted on G2.com.
If you use it in the right way then it's a useful tool which can compliment your other reporting options. It's not a like-for-like replacement or upgrade on Google Analytics, so don't expect to rely on it for this kind of information. Review collected by and hosted on G2.com.
What really drew us to Lucky Orange were the heat maps. We’ve always heard that this is the go to app and it didn’t let us down. We have so many marketing campaigns so it’s really helpful for us to view a customers journey! Review collected by and hosted on G2.com.
There are not many downsides to Lucky Orange. I've really enjoyed the service and the support has been awesome. Review collected by and hosted on G2.com.
Lucky Orange has been a delight to use. The platform is laid out very well. The dashboard is clear and customizable. It is also mobile optimized for monitoring on the go. The platform offers monthly billing plans that are very affordable. The software has been easy to integrate with Wordpress and get going with. The customer support has also been fantastic. They responded quickly to my request and also offered a 15 minute onboarding session to answer any questions I had. I highly recommend! Review collected by and hosted on G2.com.
So far there isn't much I dislike. If I had to say anything ng it would be a more robust reporting feature, even if it was just a view-only shareable link to the web dashboard that didn't require an account. It does offer email reports, but a web view version to send to clients would be awesome! Review collected by and hosted on G2.com.
I love being able to see how users are interacting with my website so I can fix things that are broken and make the experience better for people. I use it all the time.
It was very easy to set up the tracking code on my site, and I've been complemented many times on the layout and ease of use of my website, and it's mostly thanks to what I learned from Lucky Orange! Review collected by and hosted on G2.com.
There's nothing I dislike about Lucky Orange so far. Review collected by and hosted on G2.com.
Valuable ability to understand how customers are interacting with your site, and make informed changes that imrpove how our website functions and makes it an overall better shopping experience for our customers. Review collected by and hosted on G2.com.
It is not the most intuitive tool. I do get often get stuck while using it in terms of effectively interpreting data or sifting through the data to find what I am looking for. There are plenty of tutorials out there and support is somewhat helpful, but there is so much information it is often overwhelming. Review collected by and hosted on G2.com.
Client success team was very helpful during onboarding - available next day for a call to discuss my goals with Lucy Orange and how we can accomplish them.
Very easy to install, just a script placed in the header.
The UI is clean and modern, compared to other competitors it is more intuitive and overall feels better.
The dynamic heatmap function is excellent, compared to other tools there are not any issues with rendering the on-page CSS - the pages appear as they should when reviewing heatmaps for insights. Review collected by and hosted on G2.com.
The GA4 integration auto connects (seemingly based on the script present on the website), which can be an issue for cases where sites use multiple GA4 scripts. Review collected by and hosted on G2.com.
We've been using Lucky Orange since launching our new website a few months ago, and their service has consistently exceeded our expectations. After evaluating several heatmapping tools, Lucky Orange stood out for both their functionality and outstanding customer support. Special thanks to Audry, whose customer service has been exemplary. We couldn't recommend Lucky Orange more highly! Review collected by and hosted on G2.com.
Despite persistent issues with website session recordings, Lucky Orange demonstrated exceptional support in attempting to resolve the problem. Their representative Audry provided multiple solutions over several months while working alongside Salesforce to address the situation. Although we weren't able to find a complete resolution, Lucky Orange showed their commitment to customer satisfaction by offering a subscription discount. Notably, while competitors like Microsoft Clarity and HotJar failed to function with our site at all, Lucky Orange's heatmapping and popup survey features continue to work effectively, making them a valuable partner despite the session recording limitations. Review collected by and hosted on G2.com.
Easy-to-Use Heatmaps & Session Recordings – See where visitors click, scroll, and drop off in real-time. This helps small business owners optimize their site without guesswork. Quick & Easy Integration – Works smoothly with Shopify. Live Chat for Instant Customer Engagement – Many small businesses struggle with customer support. Lucky Orange lets you chat with visitors in real time, helping improve sales and answer questions before they leave. Review collected by and hosted on G2.com.
Limited Free Plan – If your site gets a lot of traffic, you may need to upgrade sooner than expected. Review collected by and hosted on G2.com.
• easy-to-understand heatmaps and session recordings
• responsive customer service
• intuitive user interface
• implementation was easy as installing in Shopify and adding the script to the theme.liquid file Review collected by and hosted on G2.com.
• Minor learning curve with certain features, but support is available Review collected by and hosted on G2.com.
Super quick to set up and get live, very cost efficient, excellent tools and data available and super easy to use / navigate. Great customer service too in case you need 1 on 1 (direct human) support. Review collected by and hosted on G2.com.
A lot of features and reports to sift through but once you get a better hold on filters, it becomes a bit easier to manage and evaluate all the data in a way that's valuable for understanding top tier website optimizations. Review collected by and hosted on G2.com.
