I like its use of heatmaps and page recordings to collect real time user experience. It's recording dash also shows attribution per user: source including landing pages, location, browser. Review collected by and hosted on G2.com.
The site dashboard feature is lacking when compared to other programs in the market. My biggest critique is that it lacks data storage. Our plan currently includes only 30days of data storage. This also means that I can only compare and share data for the past 30 days and cannot compare Year over Year or Month to Month. Review collected by and hosted on G2.com.
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259 out of 260 Total Reviews for Lucky Orange
Overall Review Sentiment for Lucky Orange
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Lucky Orange is a simple tool which is easy to implement and has an easy to use interface which is simple to learn and navigate. The features which I use most regularly are the heatmapping tool and the announcements option. I would still use Google Analytics as my primary source of reporting, but being able to see at a glance engagement with key website pages, along with things like scroll depth and typical movement around a page makes it easy to identify barriers and pain points. The announcements are a nice addition which we use to promote upcoming events on the home page in a way which doesn't disturb the rest of the content. We also have the live chat available as an additional get in touch feature, although we don't respond 'live', so it's great that it has both options. Review collected by and hosted on G2.com.
If you use it in the right way then it's a useful tool which can compliment your other reporting options. It's not a like-for-like replacement or upgrade on Google Analytics, so don't expect to rely on it for this kind of information. Review collected by and hosted on G2.com.
What really drew us to Lucky Orange were the heat maps. We’ve always heard that this is the go to app and it didn’t let us down. We have so many marketing campaigns so it’s really helpful for us to view a customers journey! Review collected by and hosted on G2.com.
There are not many downsides to Lucky Orange. I've really enjoyed the service and the support has been awesome. Review collected by and hosted on G2.com.
Lucky Orange has been a delight to use. The platform is laid out very well. The dashboard is clear and customizable. It is also mobile optimized for monitoring on the go. The platform offers monthly billing plans that are very affordable. The software has been easy to integrate with Wordpress and get going with. The customer support has also been fantastic. They responded quickly to my request and also offered a 15 minute onboarding session to answer any questions I had. I highly recommend! Review collected by and hosted on G2.com.
So far there isn't much I dislike. If I had to say anything ng it would be a more robust reporting feature, even if it was just a view-only shareable link to the web dashboard that didn't require an account. It does offer email reports, but a web view version to send to clients would be awesome! Review collected by and hosted on G2.com.
Valuable ability to understand how customers are interacting with your site, and make informed changes that imrpove how our website functions and makes it an overall better shopping experience for our customers. Review collected by and hosted on G2.com.
It is not the most intuitive tool. I do get often get stuck while using it in terms of effectively interpreting data or sifting through the data to find what I am looking for. There are plenty of tutorials out there and support is somewhat helpful, but there is so much information it is often overwhelming. Review collected by and hosted on G2.com.
Client success team was very helpful during onboarding - available next day for a call to discuss my goals with Lucy Orange and how we can accomplish them.
Very easy to install, just a script placed in the header.
The UI is clean and modern, compared to other competitors it is more intuitive and overall feels better.
The dynamic heatmap function is excellent, compared to other tools there are not any issues with rendering the on-page CSS - the pages appear as they should when reviewing heatmaps for insights. Review collected by and hosted on G2.com.
The GA4 integration auto connects (seemingly based on the script present on the website), which can be an issue for cases where sites use multiple GA4 scripts. Review collected by and hosted on G2.com.
We've been using Lucky Orange since launching our new website a few months ago, and their service has consistently exceeded our expectations. After evaluating several heatmapping tools, Lucky Orange stood out for both their functionality and outstanding customer support. Special thanks to Audry, whose customer service has been exemplary. We couldn't recommend Lucky Orange more highly! Review collected by and hosted on G2.com.
Despite persistent issues with website session recordings, Lucky Orange demonstrated exceptional support in attempting to resolve the problem. Their representative Audry provided multiple solutions over several months while working alongside Salesforce to address the situation. Although we weren't able to find a complete resolution, Lucky Orange showed their commitment to customer satisfaction by offering a subscription discount. Notably, while competitors like Microsoft Clarity and HotJar failed to function with our site at all, Lucky Orange's heatmapping and popup survey features continue to work effectively, making them a valuable partner despite the session recording limitations. Review collected by and hosted on G2.com.
• easy-to-understand heatmaps and session recordings
• responsive customer service
• intuitive user interface
• implementation was easy as installing in Shopify and adding the script to the theme.liquid file Review collected by and hosted on G2.com.
• Minor learning curve with certain features, but support is available Review collected by and hosted on G2.com.
Super quick to set up and get live, very cost efficient, excellent tools and data available and super easy to use / navigate. Great customer service too in case you need 1 on 1 (direct human) support. Review collected by and hosted on G2.com.
A lot of features and reports to sift through but once you get a better hold on filters, it becomes a bit easier to manage and evaluate all the data in a way that's valuable for understanding top tier website optimizations. Review collected by and hosted on G2.com.
I like how easy to use Lucky Orange is. It holds so much great information and it's all right there in front of you. I don't feel like I need mastery of yet another tool to be successful in using it. The customer service has also been wonderful - it was so nice to talk to a human as I explore the tool. Review collected by and hosted on G2.com.
It would be great to more easily track personal information. Review collected by and hosted on G2.com.
The fact that there is real time monitoring of what a user is doing. Also the stats that are gathered are very good and all this for a really good price. To implement it it's just a few lines of code that you take copy paste, so that's alos great. Review collected by and hosted on G2.com.
There are some sessions that when you click on them it's said that there are no data available. I would preffer not to see the sessions at all since there are no data. Review collected by and hosted on G2.com.
