Lucidya - Social Media Analytics Reviews & Product Details

their interface is easy to use and straightforward, why didn't need their help often but whenever their help was requested their customer support team was there to assist. Review collected by and hosted on G2.com.

We've used similar products before and Lucidya was a major upgrade that doesn't leave room for us to dislike anything just yet. Review collected by and hosted on G2.com.

The most likely part is the dashboard, the team is very supportive, and the real-time data in the dashboard are very helpful.

the advantage over the other competitors is the local hosting data inside Saudi Arabia. Review collected by and hosted on G2.com.

I think nothing missing in lucidya, everything works well. Review collected by and hosted on G2.com.

One of my favorite features is the social media listening tool in Arabic, in which the AI can understand different arabic dialects. This helps my business see customer viewpoints and opinions easily and efficiently without complex input. I Highly recommend using this feature from Lucidya, especially if your business has a wide customer base with arabic users. Review collected by and hosted on G2.com.

I would like to see Lucidya expand its services to consulting in business and marketing, as the tools provided can be used highly effectively in aiding businesses with executive management and marketing decisions. I would like to see how the tools provided have helped in big campaigns. Review collected by and hosted on G2.com.

I like that Lucidya supports crisis management with real time alerts that indicate unexpected spikes in negative sentiment, which comes in handy for high-profile brands and government organizations. Review collected by and hosted on G2.com.

There’s room for improvement when it comes to the range of digital channels covered by the tool. Review collected by and hosted on G2.com.

I like Lucidya’s automated reports. Those contain metrics that give you a more comprehensive view of your customer-base, no matter the industry. The reports are easily exportable in PDF and ppt formats, and they can be published in Arabic as well as English. Review collected by and hosted on G2.com.

I don’t know that Instagram and Facebook functionalities are as good as Twitter with respect to the tool. Review collected by and hosted on G2.com.

The tool allows you to filter collected data by region, language, dialect, sentiment, key words etc., which really helps detect brand performance and engagement trends. You can analyze the way different audience segments interact with your brand online and make decisions accordingly. Review collected by and hosted on G2.com.

Instagram and Facebook monitoring is somewhat limited Review collected by and hosted on G2.com.

It's well tailored for Arab brands and audiences. The reporting feature is useful for sharing with external stakeholders. Spike alerts are also useful for staying on top of current conversations. Review collected by and hosted on G2.com.

I hope that in the future LinkedIn listening is added to Lucidya to help with corporate communications. We also want to make sure our YouTube campaigns are relevant and drive brand loyalty. Review collected by and hosted on G2.com.

I think the tool is capable of listening to all kinds of conversations that enable brands to really connect with their audience on a deeper level; Lucidya can analyze over 15 Arabic dialects and present all the metrics that a brand needs to develop a meaningful experience, especially for Arabic customers. Review collected by and hosted on G2.com.

I don’t know that there’s anything specific that I dislike about the tool, but I can see it being more scalable and intuitive in the future for brands that are interested in Customer Experience Management (CXM) but already have an ecosystem in place. Review collected by and hosted on G2.com.

I like Lucidya because it provides social media analytics tools that gather and process Arabic data from conversations on social media, such as Twitter. And I think there aren't Arabic companies that have a huge amount of Arabic data like Lucidya. Review collected by and hosted on G2.com.

I understand that Lucidya focuses on B2B but I would like to see some focus on the individual customer and improving the prices more. Review collected by and hosted on G2.com.

I like the maturity of the tool’s capability to analyze Arabic data in different forms and dialects. This is unique to Lucidya, as I’ve yet to see another brand make such an offering in the region. Review collected by and hosted on G2.com.

The ratio of the number of languages that the tool can listen to, to the number of languages it can analyze, seems a bit off. Review collected by and hosted on G2.com.