Lou by Totango Reviews & Product Details - Page 4

It is extremely easy to use, with the chrome extension is just a matter of clicking on the step you want to explain, writing the instruction and that's it! I like the fact that you can simulate it straight away and define the audience to show this to. Review collected by and hosted on G2.com.

I didn't like that they didn't have checklists, but now they do! The only important feature missing is the mobile compatibility, but that is also in the works. Besides that, maybe adding more integrations. Review collected by and hosted on G2.com.

I love that Lou works as a chrome extension, so I'm able to build right over my website. It sets up instantly. I was able to get a tip set up and live in the first 15 minutes of use - and that included me watching a video showing me how to do it. Review collected by and hosted on G2.com.

It doesn't seem to work on my phone - at least testing the hot spot feature, I wasn't able to use it there. I've seen another person say they had trouble with this also. That said, it's a very minor drawback and it's possible I'm doing something wrong. Review collected by and hosted on G2.com.

No coding required, very good text editor. you give separately heading and test Review collected by and hosted on G2.com.

The support team chats option is not there. Review collected by and hosted on G2.com.

I was looking for a product to help users to understand more easily how to use my platform. Lou is doing exactly that with a no-code solution. It allows creating flows and pop-ups allowing users to understand exactly what your product is about. You just have to insert a basic code in the head of your website (it takes 1 min max) and you are set (just pay attention not to test as I did in Incognito mode, as it doesn't work there).

There is a number of different options to customize the pop-ups and flows, which makes the onboarding very professional.

Overall I am impressed and would definitely recommend Lou. Review collected by and hosted on G2.com.

I haven't found anything I didn't like at the moment. I would just recommend to clarify you cannot test the product in Incognito mode (which makes sense but I have lost quite some time since I didn't know that). Review collected by and hosted on G2.com.

I onboard clients in a CRM platform, I hope this makes it all easier for them, I am able to explain how the backend works, and where are the features/options that they'll most need, and how to use them all. Review collected by and hosted on G2.com.

The price is a bit out of our budget, unfortunately. Review collected by and hosted on G2.com.

Be able to set step by step all our workflow, we make clients go wherever we need them to go! Review collected by and hosted on G2.com.

Nothing at all, it accomplishes everything that's promised. Review collected by and hosted on G2.com.

Lou is exactly what I needed for onboarding my new customer and boosting engagement with the ability to make announcements for new features. I'm looking forward to the release of the mobile support that is developed. Support is friendly and responsive—a great deal. Review collected by and hosted on G2.com.

This is a temporary dislike, the fact that mobile is not yet supported. Review collected by and hosted on G2.com.

I like being able to engage users with integrated tooltips and the ability to collect feedback and personalize the user experience. Our end users love the ability to have a guided tour. Review collected by and hosted on G2.com.

The product is a little bit outside of our budget at this time but other than that we really love the features available in Lou and look forward to following it in the future. Review collected by and hosted on G2.com.

I like that Lou is easy to set-up using the browser extension and install on my site Review collected by and hosted on G2.com.

I haven't found any dislikes yet, but I am still experimenting with it. Review collected by and hosted on G2.com.

I tried LOU and was able to set up our product tour in no time! Super impressed by the short setup time and ease of integration. The process of building your product tour with LOU is very straightforward and includes many useful templates. LOU allows you to easily integrate images and videos into your product tour while providing endless options for button action customization. Incredibly impressed by LOU and would highly recommend any company to use it! Review collected by and hosted on G2.com.

Saving tour steps sometimes didn't work correctly (for example, when adding emojies in the titles) and other minor tolerable bugs are noticible. Review collected by and hosted on G2.com.