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Lou by Totango Reviews & Product Details - Page 3

Lou by Totango Overview

What is Lou by Totango?

Lou is the easiest way to create engaging in-product experiences. Scale user onboarding effectively with Lou product tours, drive product adoption with Lou feature announcements, trigger helpful hints, and more all without writing a line of code. Choose from one of our expert templates, customize to look built in house, & launch in minutes. No code required. Visit louassist.com to create your free account. The average Lou user goes live within one hour from signing up!

Lou by Totango Details
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Product Description

Lou is a digital adoption platform that makes it easy to turn new users into power users with self-serve onboarding, personalized product tours, and feature announcements. Create a free account and launch in just minutes - no code required.

How do you position yourself against your competitors?

Lou is the easiest way to create engaging in-product experiences. The average Lou user publishes their first experience live within an hour from creating their account.

Some of the features that make Lou so simple (but powerful) to use:
- Point and click element selection (no CSS selectors or HTML identifiers required)
- Use-case specific templates for out of the box experiences that look built in-house
- Advanced features are all code-free (like segments, A/B testing, & goal tracking)
- Integrations are all one click setup


Seller Details
Seller
Totango
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,529 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Description

Totango + Catalyst have joined forces to build a leading customer growth platform that helps businesses protect and grow revenue. Totango and Catalyst provide businesses with a united platform that drives recurring revenue success and measurable growth. The biggest customer success teams in the world—including SAP, Github, Schneider Electric, Dynatrace, and Aircall—and the top revenue leaders at global B
B brands—including Braze, FiveTran, and Heap—use Totango and Catalyst to activate an intuitive customer experience with enterprise scale for post-sale revenue motions focused on measuring customer value and business outcomes, including account management, renewals, adoption, and upsell and cross-sell. Businesses gain AI functionality to fully understand customers and identify areas for revenue growth.


Chris W.
CW
Overview Provided by:

Recent Lou by Totango Reviews

Shalabh S.
SS
Shalabh S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Quick to get to work"
Very easy to start and deploy an onboarding experience. Also they have a pricing that won't break your back
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Super easy to set up"
My first tour was very easy to get started. It did not take long for our development team to set it up, either.
Mirella A.
MA
Mirella A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Incredibly easy to use!"
That's supper easy to integrate and also easy to set up. We've been willing to set up a product tour for months and I got the whole thing done in t...
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Lou by Totango Media

Lou by Totango Demo - Personalize every user experience
Tailor learning experiences to every user's unique needs. Group users into custom segments or choose from one of LOU's turnkey segments to deliver experiences designed specifically for them.
Lou by Totango Demo - Build without your dev team
The Lou Builder enables your team to create, test, and deploy interactive product experiences right on top of your platform within minutes — no code or technical skills required.
Lou by Totango Demo - Drive engagement with in‑platform experiences
Product tours, hotspots, modals and tooltips guide users through their journey to becoming power users and long-term customers. A user's first few logins are critical and Lou ensures they have a valuable experience each time.
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82 Lou by Totango Reviews

4.5 out of 5
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82 Lou by Totango Reviews
4.5 out of 5
82 Lou by Totango Reviews
4.5 out of 5

Lou by Totango Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Lou by TotangoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Alistair M.
AM
Product Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Lou by Totango?

It's cheaper than some competitors and is really easy to use compared to some others. Review collected by and hosted on G2.com.

What do you dislike about Lou by Totango?

Some cool features cost quite a bit more to access like scheduling Review collected by and hosted on G2.com.

What problems is Lou by Totango solving and how is that benefiting you?

It provides a much better onboarding experience in our web app than we could provide alone. Review collected by and hosted on G2.com.

Verified User in Motion Pictures and Film
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Lou by Totango?

Lou's tour builder is powerful, easy and flexible. The analytics they offer help reveal what is working and what is not and provide concrete steps to improve. Review collected by and hosted on G2.com.

What do you dislike about Lou by Totango?

There are some tricks to getting Lou's popups to attach to certain kinds of url structures like unique uids on modal windows. Review collected by and hosted on G2.com.

What problems is Lou by Totango solving and how is that benefiting you?

Lou's ability to deploy multiple tours suits my next-gen screenwriting app, which has various steps and a steep learning curve. Review collected by and hosted on G2.com.

Hari K.
HK
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Lou by Totango?

I was surprised by how well thought out the product is. If you want to add product highlights, user guiding, onboarding, or even announcements on the app or website, then Lou is the app to try out.

Here are the few things I really like:

- The features are great and just enough to get you started

- The limits are generous ... they track on active users, not page views, which is great!

- The way to create the highlights and announcements are really easy with the Chrome extension

- The UX and product seem solid so far, and that deserves my 5 tacos!

Overall, it's an awesome product! Review collected by and hosted on G2.com.

What do you dislike about Lou by Totango?

Sometimes the app didn't work with a framework but that's not a fault of the products. Review collected by and hosted on G2.com.

What problems is Lou by Totango solving and how is that benefiting you?

User guidance, onboarding, announcements Review collected by and hosted on G2.com.

Kieran T.
KT
Director, Customer Success
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Lou by Totango?

Super quick, easy to get around and the features are self-explanatory Review collected by and hosted on G2.com.

What do you dislike about Lou by Totango?

A couple of teething issues, but all resolved quickly Review collected by and hosted on G2.com.

What problems is Lou by Totango solving and how is that benefiting you?

Release of new features

UX guidance

Uptake on additional modules

Events notices Review collected by and hosted on G2.com.

Daniele B.
DB
Fondatore
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Lou by Totango?

It just works very well, the interface is easy to use, and there are plenty of features to create what you need.

And it's constantly improving, last month they release the Checklist feature that it's awesome. Review collected by and hosted on G2.com.

What do you dislike about Lou by Totango?

The browser extension seems heavy and it gets very slow sometimes. I think it's because it works heavily on the page DOM, but still I hope it will be improved soon. Review collected by and hosted on G2.com.

What problems is Lou by Totango solving and how is that benefiting you?

We were looking for a solution to improve our client onboarding. We have a dashboard on our WordPress site, and in the past we tried creating a tour with plugins.

But they were difficult to use and very limited. With LOU, our customer success created the tour without technical knowledge. Review collected by and hosted on G2.com.

Verified User in Computer Software
IC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Lou by Totango?

Starting with LOU is very easy. You can set up a great flow in just a few minutes by following simple and direct instructions. Review collected by and hosted on G2.com.

What do you dislike about Lou by Totango?

You might need the help of a developer to include the demo in your code. Review collected by and hosted on G2.com.

What problems is Lou by Totango solving and how is that benefiting you?

Easy to engage with your users via your products. Review collected by and hosted on G2.com.

Riley R.
RR
CFO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Lou by Totango?

How easy it is to create a flow within lou, I have used other platforms before and they were not this simple to use Review collected by and hosted on G2.com.

What do you dislike about Lou by Totango?

I can't say I dislike anything really, the platform is great Review collected by and hosted on G2.com.

What problems is Lou by Totango solving and how is that benefiting you?

It is making it easier for us to guide our customers Review collected by and hosted on G2.com.

Ryan S.
RS
Interim Director of Product
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Lou by Totango?

I like that we don't need to depend on engineering after the initial setup — this allows us to experiment more without having dependencies on engineering resources. Review collected by and hosted on G2.com.

What do you dislike about Lou by Totango?

It doesn't happen often, but the Chrome extension that is needed to work with Lou can cause confusion sometimes, and that can slow us down. Review collected by and hosted on G2.com.

What problems is Lou by Totango solving and how is that benefiting you?

The main problem that Lou is solving for us is educating first-time users on what they should do when they come into a trial and how it could help them and their team, Review collected by and hosted on G2.com.

Verified User in Computer Software
IC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Lou by Totango?

Ease of building workflows that users could help onboard themselves with. Review collected by and hosted on G2.com.

What do you dislike about Lou by Totango?

I would like video demos/support or a knowledge base. Review collected by and hosted on G2.com.

Recommendations to others considering Lou by Totango:

Video demonstrations of onboarding would be helpful Review collected by and hosted on G2.com.

What problems is Lou by Totango solving and how is that benefiting you?

We are looking to reduce customer support hours with in-product training. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Lou by Totango?

How easy the onboarding was for an onboarding tool. Review collected by and hosted on G2.com.

What do you dislike about Lou by Totango?

Jump to the first pricing plan, need an in-between. Review collected by and hosted on G2.com.

What problems is Lou by Totango solving and how is that benefiting you?

Onboarding new customers. Review collected by and hosted on G2.com.