LogRocket Reviews & Product Details

LogRocket allows us to understand our user behaviours better, and help identify user pain points.

We use LogRocket session recordings along side our in-app surveys. User's often leave feedback but they rarely paint the full picture in their comment alone. LogRocket allows us to go back and view exactly what steps a user went through before leaving us their feedback.

My team uses LogRocket 2-3x a week, it has become a core part of our efforts in understanding our users. Review collected by and hosted on G2.com.

It took a year or so of iterations to get our LogRocket sessions to a reliable place. Previously we experienced issues with full or parts of pages missing in the session replays. Our engineering team has put in a lot of work to make improvements over the last year and it is now fairly reliable. Review collected by and hosted on G2.com.

It's like we are sitting with customer looking at their journey. We had a client with school 800 websites in US and logrocket helped us optimize our stores according to customer interactions with our websites. We daily check error pages, warnings and espacially if some customers facing difficulty ordering products. Also it's very easy to integrate and implement customer logs with names/emails. We use it regularly. Review collected by and hosted on G2.com.

As of now I personally loved this, I even recommended on multiple events where courntries best speakers discussed and look interested into this kin of tool. Review collected by and hosted on G2.com.

You can replay user steps. This is extremelly helpful to debug reported problems. I basically go to logrocket, open a corresponding user sesssion, and just seing with my eyes what has he done there. This saves my time so much so I can not imagine myself without it. Also you can easily make your own user flows and do analysis why user leaves here and there. This is just must have for every web app, and especially for startups as it just will save tonns of your time. This require you only add 2-3 lines to get it working, and implementation is super easy, and clean, so I never been in need to contact customer support. Review collected by and hosted on G2.com.

There is nothing to dislike, really. This is amazing product. Review collected by and hosted on G2.com.

I love how effortlessly it helps us identify and resolve issues. The session recording and reporting give us a clear, visual timeline of user interactions, making debugging and troubleshooting incredibly efficient. The PagerDuty integration ensures we’re alerted to critical issues in real-time, helping us stay proactive rather than reactive. We use LogRocket every day, across our entire organization, and it was incredibly easy to get up and running, especially with the LogRocket team meeting with us frequently for checkups. Review collected by and hosted on G2.com.

The closest thing to a con that I can think of, is that there are often limitations on how many alerts you can have active at a time, or other metrics. However, after working with our support team at LogRocket, they raised those limits and ensured that we got exactly what we needed, and quickly. Review collected by and hosted on G2.com.

It captures a lot of information about the user browser that allows me to understand what could've caused certain unexpected behavior or bad UX to the user.

It's great that it also provides the session not so much time after the issue occurred, I would believe it's instant!

It allows to filter by a handful of things that helps out while trying to debug errors: IP Address, email, user ID

It provides information about the device and location the session was recorded from.

It's really simple to use, even non-technical people can check logrocket sessions and track down a user and the session that caused the unexpected behavior

It's easy to integrate and implement all over your website!

We use Logrocket all the time and it helps a lot for the on-call engineers. Review collected by and hosted on G2.com.

Nothing that I can think of logrocket that dislikes me. Serves the purpose in an easy and pretty intuitive way! Review collected by and hosted on G2.com.

I've been writing frontend apps for about 14 years now and the one thing I've always hated is reviewing frontend logs when investigating user-reported issues. Let's admit it, our apps either produce too few or too much textual logs and finding the right logs is like finding a needle in a haystack.

LogRocket converts that terrible debugging experience into what feels almost as if you were debugging your web app with devtools locally. Review collected by and hosted on G2.com.

What I most dislike about LogRocket is that... I didn't come up with it first! Because honestly, I've written at least 2 in-house log parsing apps in my life but never even came close to this awesome product.

If I absolutely have to point out something that didn't feel 100%, it's the timeline UI in the network tab. It seems we cannot scroll horizontally within it (e.g. when looking at a 30m session), and the only way I found around this was to zoom out enough to see the area that I was interested in it (and possibly cropping the session). Review collected by and hosted on G2.com.

I love the way it allows us to integrate in our web or native apps. I have been using it since more than 3 years including my previous organisation and we never had to look for any other product for error reporting. Its easy to implement in any app and use it.

It can also be integrated with slack so whenever there is an issue or error, you get alert on slack.

You can view the whole journey of user for your app. It records the user's session but great thing is that it hides the private information like password, credit card, etc. which makes it more trustable. I am using it almost every day to ensure my app is bug free. Review collected by and hosted on G2.com.

I am using free version of it because I felt its expensive. For 10k session, it cost $350/month or $3500/year which could be expensive for early stage startups.

Maybe if logrocket team can increase the quota on free tier from 1000 session/month to 2000 session, that would be awesome for an early stage startup. Review collected by and hosted on G2.com.

LogRocket makes it incredibly easy to search for and find the exact user session you need, which is crucial for providing fast and effective support. As a non-technical user, I found it very intuitive and user-friendly - it was simple to learn and adopt right away. The data it provides is insightful and essential to our operations, allowing us to quickly identify and resolve any issues that arise. By enabling us to maintain optimal performance, LogRocket helps us deliver an exceptional customer experience and ensures we can operate smoothly without disruptions. Review collected by and hosted on G2.com.

The only downside is the time limit on how far back you can playback recordings. However, this rarely impacts us since we don’t often need to access sessions from that long ago. Review collected by and hosted on G2.com.

I love being able to replay user sessions as videos. It's really easy to scrub through videos, play at different speeds, see when users switch tabs, implement custom events, etc. I often filter sessions using the custom saved segments or by sessions where users visit a specific URL. Very nimble! I use it almsot every day. I present a weekly summary of usage to our team that summarizes everything I see in LogRocket for the week. Review collected by and hosted on G2.com.

We use AG Grid in our product and the charts don't render. It's not a big issue but it doesn't make it a little harder to understand what our customers are seeing and info they're responding to. Review collected by and hosted on G2.com.

Honestly, the core features or purpose of Logrocket, which is related to UX, debugging user-related issues and digging into users, engage with our product. Outside of LogRocket's core offering, I truly appreciate the many articles, and tutorials that they produce surrounding the more user-facing technologies used today.

Their dashboard UI is easy to understand for non-tech folks. Additionally, their SDKs are very easy to implement and they provide great documentation and support.

I use LogRocket frequently to keep tabs on user behaviour. Review collected by and hosted on G2.com.

I can't recall running into any specific issues. Review collected by and hosted on G2.com.