LiveAgent Reviews & Product Details

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

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LiveAgent Community

Languages Supported

Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Overview by

Quality Unit

Pricing

Pricing provided by LiveAgent.

Small

Starting at $15.00

1 agent / Per Month

Medium

$29.00

1 agent / Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

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LiveAgent Integrations

(3)

Integration information sourced from real user reviews.

LiveAgent AI Agent Performance

Explore real-world performance insights that show how LiveAgent's agentic features compare to AI agents with similar capabilities.

Overall

-16 below category avg

Pros

Cons

58% Response Accuracy

70 Safety Score

View AI Agent Performance Report

LiveAgent Media

Reduce workload with AI chatbot

LiveAgent Demo - Omnichannel Universal Inbox

Help Desk Ticketing System

Connect multiple devices and phone numbers

LiveAgent Demo - Call Centre Integrations

Preview numbers, names and departments

Available in 42 Languages

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joshua j.

President

Small-Business (50 or fewer emp.)

8/14/2024

"Great Product and service"

3.5/5

What do you like best about LiveAgent?

Its a one stop shop for providing support for customers Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

not a fan of subscriptions. need more options Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hi Joshua, Thanks for your review! Great to hear that LiveAgent serves as a one-stop solution for customer support. Currently, we offer four different options that are tailored to suit most of our customers (five, if you count our free option). If you ever need any assistance or have more suggestions, please don’t hesitate to reach out. We’re always here to help!

- The LiveAgent Team

Cass H.

Small-Business (50 or fewer emp.)

3/8/2024

"Great Customer Service Tool"

4/5

What do you like best about LiveAgent?

Allows the team to manage customer enquiries from multiple sources and triage them based on their needs and urgency. It is easy to use, and on-boarding new team members and training them is straightforward. The team use LiveAgent daily to tackle operational issues and help out our customers in a seamless manner. The implementation and setup as also pretty easy, and it is integrated with our ecommerce website. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

It would be great if the Facebook integration were better able to handle comments and certain messages. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hey Cass!

Thanks for the awesome feedback! LiveAgent's ticketing system is designed to keep everything organized and prioritized – glad to hear it's working out for you. Noted on the Facebook integration aspect. We're always working to improve our features, so I'll pass this along to our development team to make it even better.

Should you have more suggestions or need any help, feel free to reach out anytime.

- LiveAgent Team

Claudia L.

Ticket administrator

Small-Business (50 or fewer emp.)

3/28/2024

"Not very happy"

0.5/5

What do you like best about LiveAgent?

Not sure, I thought it was a good tool, but there is still much to work on it. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

They don´t provide some basics features to be a good ticket provider Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hi Claudia, Thanks for sharing your feedback. We're sorry to hear you're not fully satisfied. LiveAgent does offer ticketing features and we're constantly working on improvements. If you need any assistance, we'd be happy to help you with a demo.

Please reach out to our support team 24/7 for any specific issues.

- The LiveAgent Team

Jozef L.

Small-Business (50 or fewer emp.)

3/9/2024

"Great tool for communication with clients"

5/5

What do you like best about LiveAgent?

It's a great tool in which I can manage all emails and chat communication from the website. I like how simple and intuitive it is. Tech support responds very quickly to any requests. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I have been using this tool for a long time and so far I haven't come across any flaws that I would miss in it. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hello Jozef,

Thanks for your feedback on LiveAgent. Glad to hear its simplicity and responsive tech support have been valuable for managing client communications. Also, it's great that, even after long-term use, you've found no drawbacks. Looking forward to more success together :)

- LiveAgent Team

Kayla P.

Principal and Insurance Professional

Small-Business (50 or fewer emp.)

5/21/2024

"Helpful System"

4/5

What do you like best about LiveAgent?

I like that you are able to connect to all communication systems and have tickets created. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

There was not much of a downside as I was looking for a ticketing system. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Thanks for your positive feedback, Kayla. It's great to hear that LiveAgent helps you connect all your communication systems and easily manage tickets.

If you ever run into any issues or need further assistance, our support team is here 24/7.

- The LiveAgent Team

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/5/2024

"LiveAgent"

3.5/5

What do you like best about LiveAgent?

It is a good chat support service for progressive web apps as it has a simple UI and easy integration. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Not optimal for navite mobile apps as it is designed for web applications. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hey There! :) Thanks for sharing your review. We're glad that you're finding our chat support service easy to use and integrate into progressive web apps. Our focus is now on making LiveAgent fully capable of running on any mobile browser for a smoother experience. Stay tuned for updates!

Feel free to reach out 24/7 if you need more help or have questions.

- The LiveAgent Team

Stefan C.

Bets

Investment Banking

Small-Business (50 or fewer emp.)

12/13/2023

"Live agent is a very simple and good platform, and provides a very good experience"

5/5

What do you like best about LiveAgent?

I liked the most that the live agent has a lot of options for automated work. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I didn't like the fact that the text could not be translated in real-time, for example, I could write in English and the text would be immediately translated into German. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hello Stefan,

Thank you very much for your review. We are glad to hear that you have been satisfied with LiveAgent! We've taken note of your feedback about the auto-translate and understand there's always room for improvement. Your input is crucial as we actively work towards enhancing our platform. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :)

- LiveAgent Team

Peter C.

Small-Business (50 or fewer emp.)

3/11/2024

"Great program"

5/5

What do you like best about LiveAgent?

I like how all users have access to all the emails and that as the manager you can also see what has been correspoded. Its also very cost affective and have reccomended it to others in our business. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

When forwarding on an email it looks very difficult to read when reciving all the previous emails. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hey Peter, Thanks for sharing your thoughts! We're glad to hear you're finding the visibility across email communications helpful. Your feedback about the readability of forwarded emails is noted. If you have other suggestions or need assistance with anything, feel free to reach out 24/7 via chats or email.

- LiveAgent Team

Jacopo R.

Small-Business (50 or fewer emp.)

11/14/2023

"LiveAgent has become an indispensable tool for our company"

5/5

What do you like best about LiveAgent?

Very easy to use, lots of flexibility which doens't get in the way when features are not required.

Reasonable pricing.

Very reliable: never had an issue or a shortage in years. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Integration with 3CX VoIP PBX and some CRM software would be handy. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

We have been using LiveAgent to tame the flow of requests which grew both in number and complexity as our business scaled up, in all departments of our company, including finance.

LiveAgent enables very good cooperation within teams and effective supervision and also provide easy to access historical records which can be very handy in the interactions with customers.

We are so fond of it that we started pitching LiveAgent to our customers (we are an IT consultancy and services firm) and pulled in the loop even external collaborators.

In short, LiveAgent allowed us to work more efficiently and with more order and helped us to better manage the relationships with our our customers which in turn led to better satisfation and better business.

It has proved a solid and very reliable tool (never ever a glitch, which is quite something in the realm of SAAS) to the benefit of our staff's performance and peace of mind. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hi Jacopo,

Thank you very much for your review. We are very glad to hear that you have been satisfied with LiveAgent and that it has been beneficial to your everyday worklife. We recently started working with 3CX as our native VoIP partner and offer several CRM integrations - feel free to visit our website or contact our team for more details - we are here for you 24/7. Have a wonderful day!

Moses T.

Founder

Small-Business (50 or fewer emp.)

5/29/2020

"Live agent review for small businesses"

5/5

What do you like best about LiveAgent?

It allows me to arrange the videos by section and give my customers a good user experience

It give me a great way of eliminating support and definitely help me reduce time on support tickets Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

It took me a while to get everything set up so there is a slight learning curve.

But just like with any software you have to learn Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hello Moses! Thank you very much for your feedback! We are glad to see that LiveAgent is saving you time on support tickets :)

In case you need anything, our Customer service is here for you 24/7.

- LiveAgent Team

Questions about LiveAgent? Ask real users or explore answers from the community

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Ask about LiveAgent

Guest User

I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?

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Jay plaza

•

Last activity almost 5 years ago

how do i see the entire display of the ticket without clicking the enlarge button?

1 Upvote

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Pricing Options

Pricing provided by LiveAgent.

Small

Starting at $15.00

1 agent / Per Month

Medium

$29.00

1 agent / Per Month

Large

$49.00

1 agent / Per Month

View More Pricing Information

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LiveAgent Features

Platform

Customization

Reporting

Dashboards

Ticket and Case Management

Ticket Creation User Experience

Ticket Response User Experience

Workflow

Communication Channels

Customer Portal

Email to Case

Live Chat Support

Internal Use

Customization

View More Features

4.5 out of 5 stars

LiveAgent Reviews & Product Details

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LiveAgent Reviews (1,533)

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