LiveAgent Reviews & Product Details

LiveAgent offers a comprehensive and efficient functionality including live chats, accurate ticketing and others

LiveAgent impressive and reliable customer service experience and this helps all users that needs help

The app has high usability, with straightforward interface that prioritize smooth customer help Review collected by and hosted on G2.com.

We have seen poor functioning of LiveAgent in mobile phones, unlike in desktop versions

Some error are inflexible and this includes customization and branding Review collected by and hosted on G2.com.

Unified inbox for all channels – we used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten.

Self-management capabilities – when launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team.

System flexibility – everything is clear, easy to configure, and allows for quick adjustments based on current needs.

Powerful features – IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates.

Balanced agent workload – having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload.

Time and cost efficiency – since we manag

e everything ourselves, we don’t need external support or integration services, which saves us both time and money. Review collected by and hosted on G2.com.

We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. Review collected by and hosted on G2.com.

It ticks all the boxes for all in one support for my customers

7 years later and liveagent is still going strong, I'm a very happy long term customer Review collected by and hosted on G2.com.

Widget styles could be modernised, but that's minor Review collected by and hosted on G2.com.

It was much easier to setup and configure than expected, but also has fantastic flexibility to configure and customise the nitty gritty details where this is desirable. The UI is modern, slick and works very well straight out of the box. The customer support when I had some setup queries was also very quick, helpful, friendly and efficient. It's rare that SaaS exceeds my expectations but this is one of the exceptions - I've been very pleasantly surprised. Review collected by and hosted on G2.com.

I haven't found any pain points or things that I dislike. There were a few default characteristics that I wanted to change, but I managed to find relatively easy configuration solutions for all of them. Review collected by and hosted on G2.com.

I've gotta say, this tool is super easy to use and implement! The customer support team is top-notch - they respond very fast and are always up for the call. The features are amazing, and once you start using it, you won't want to look elsewhere. Plus, integration was a quick, and we got up and running in no time! Review collected by and hosted on G2.com.

I found the interface a bit complex, good at first, and will take some time to get familiar with it. Although LiveAgent offers customization options. Review collected by and hosted on G2.com.

The ability to send support requests from clients into one easy-to-use system for all team members to see and respond to. Review collected by and hosted on G2.com.

The setup can be a little confusing to create forwarding and automations. Review collected by and hosted on G2.com.

I’ve been a long-time user of LiveAgent, and it has consistently provided outstanding service. The platform is intuitive, user-friendly, and consistently reliable. Their customer support is responsive and helpful, making it a great solution for managing customer interactions. I highly recommend LiveAgent to anyone looking for a dependable help desk tool. Review collected by and hosted on G2.com.

I’m very satisfied with the service. Any issues I’ve encountered have been promptly resolved — even the earlier loading time concern has been addressed effectively. At this point, I don’t see any major drawbacks. One suggestion for improvement would be to introduce a dedicated account manager or relationship manager, which would make it even easier to follow up on specific requests and streamline communication. Review collected by and hosted on G2.com.

LiveAgent has been an incredible asset to our business. The CRM system is user-friendly, feature-rich, and has significantly improved the way we manage customer interactions. One standout feature for us is auto tagging—it enables us to pinpoint exactly what our customers are getting in touch about. This allows us to create highly relevant auto-responder emails and continuously improve our Help Centre to better meet our customers' needs. Review collected by and hosted on G2.com.

The reporting isn't as easy as other platforms I have used. Review collected by and hosted on G2.com.

The software is user-friendly and includes all the necessary tools I need. Review collected by and hosted on G2.com.

When you respond to a ticket and want to copy someone on it, there isn't an obvious button or option to confirm that the person has been added. Review collected by and hosted on G2.com.

I love how their customer service is there whenever you need them. It doesnt matter what time of day Review collected by and hosted on G2.com.

I dont care for the fact that isnt a live help agent online 24/7 you must call if you need them Review collected by and hosted on G2.com.