LiveAgent Reviews & Product Details

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

Seller

QualityUnit

Discussions

LiveAgent Community

Languages Supported

Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Overview by

Quality Unit

Pricing

Pricing provided by LiveAgent.

Small

Starting at $15.00

1 agent / Per Month

Medium

$29.00

1 agent / Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

View All Alternatives

LiveAgent Integrations

(3)

Integration information sourced from real user reviews.

LiveAgent AI Agent Performance

Explore real-world performance insights that show how LiveAgent's agentic features compare to AI agents with similar capabilities.

Overall

-16 below category avg

Pros

Cons

58% Response Accuracy

70 Safety Score

View AI Agent Performance Report

LiveAgent Media

LiveAgent Demo - Spring Special: Up to 75% off! Valid through April 19, 2026.

Award-winning call center and help desk software, now UP TO 75% OFF. Easy to use from day one. Start for free with a 30-day trial.

Reduce workload with AI chatbot

LiveAgent Demo - Omnichannel Universal Inbox

Help Desk Ticketing System

Connect multiple devices and phone numbers

LiveAgent Demo - Call Centre Integrations

Preview numbers, names and departments

Available in 42 Languages

G2 reviews are authentic and verified.

Here's how.

Shweta J.

Research Associate

Mid-Market (51-1000 emp.)

8/15/2025

"Best Customer Support Experience"

4.5/5

What do you like best about LiveAgent?

It gives us clear picture of reports like how we’re doing with our customers. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I don’t feel it’s mobile friendly, mostly designed to work in desktop. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hello Shweta,

thank you very much for taking the time to review us! It's great to hear that we are helping your team save precious time, our automation and AI features really work wonders! ;) LiveAgent's full potential is best utilized in a desktop setting, but we are providing a mobile app for the sometimes necessary on-the-go customer support. Your thoughts on mobile-friendliness have been noted and will be passed on internally.

- All the best, the LiveAgent team

George V.

Owner

Small-Business (50 or fewer emp.)

4/11/2022

"Bittery sweet"

4.5/5

What do you like best about LiveAgent?

The IU is excellent. The solution covered all our needs and was the best option to select, if one thing wasn't awfully wrong during our migration. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

We would have selected the option, but when trying to migrate from our previous system we found out that all migrated tickets (~42000) would have the date of migration as date, not keeping the original date. If they could fix that, it would be a huge win for us! Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hello George! Thank you very much for your feedback on LiveAgent :) If you experience any issues during migration, please conctact our 24/7 support for assistance. We'll be happy to help!

- LiveAgent

Thabo Kenneth M.

Company Owner

Small-Business (50 or fewer emp.)

9/22/2025

"It is easier to use and the price is competitive for the features it has"

4/5

What do you like best about LiveAgent?

Its ticketing system compatibility and seamless workflow Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

navigation takes time for a first timer to understand Review collected by and hosted on G2.com.

Michal F.

Broker

Small-Business (50 or fewer emp.)

9/19/2025

"I always had a good mood when i was in touch with live agent"

5/5

What do you like best about LiveAgent?

Experiences and how Fast they can fix the problem Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Nothing what i can say.......... for real Review collected by and hosted on G2.com.

Doug L.

Co-Owner. Web Video Production & Information Marketing. Business Development. Entrepreneur.

Small-Business (50 or fewer emp.)

4/11/2022

"AI Enhanced Features Being Added Regularly"

4.5/5

What do you like best about LiveAgent?

UPDATE: I appreciate that LiveAgent is regularly building AI features into the platform. This really should be a "given" in any Saas platform these days, but the truth is, many platforms just don't update fast enough. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

More baked in integreations with Microsoft 365 ecosystem. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hello Doug! Thank you very much for your time to write us a review! We are glad to see that LiveAgent is making your customer service more efficient :)

- LiveAgent Team

Tim T.

Founder - Director

Small-Business (50 or fewer emp.)

3/5/2020

"New AI features"

5/5

What do you like best about LiveAgent?

The new AI features are an awesome addition to the LiveAgent product. This will save so much time and allow for very quick customer service replies. The speed of setting this all up has improved by a good margin too. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Nothing at the moment that I can see. I'm happy with the product still. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hi Tim,

thank you very much for your review! It's great to hear that you appreciate the new AI chatbot feature, and we hope that it will serve you well for a long time to come! :)

- All the best from the LiveAgent team

Dina s.

Social media Account Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

8/13/2024

"Enhance our presence on social media, and turn it into a permanent service center"

5/5

What do you like best about LiveAgent?

LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. LiveAgent continues to improve our ability to efficiently serve customers across all channels from a single, uninterrupted center. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Everything I can think of in terms of improvements, LiveAgent is ahead of the curve and adds to it brilliantly. It's great that they've improved notifications, making them always real-time. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hi Dina, Glad to hear you find LiveAgent effective in managing your social media! If there's anything more we can assist with to improve your experience, feel free to reach out to our support team anytime.

- The LiveAgent Team

Yesha N.

Owner/Beauty Stylist

Small-Business (50 or fewer emp.)

2/7/2025

"Good platform"

3.5/5

What do you like best about LiveAgent?

I like that you could connect so much together. But the phone system.setup really was disappointing. I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hey Yesha! Thanks for your feedback. Glad you like how LiveAgent connects everything in one place!

- The LiveAgent Team

Mario R.

Director of Collections

Small-Business (50 or fewer emp.)

2/7/2025

"Live Agent worked very well and easy to use."

5/5

What do you like best about LiveAgent?

The simplicity and ease of use. I tried other Online Chat services and they were very complicated. The support. The service has a lot of features and the customer support has been great. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I have used the service for 3 weeks, So far I have not seen anything I disliked. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hey Mario! Thanks for sharing your experience. Real-time customer service can be a game-changer! If anything comes up as you continue using it, feel free to reach out.

- The LiveAgent Team

Igor P.

Sales Operations Manager

Computer Software

Mid-Market (51-1000 emp.)

8/2/2024

"With LiveAgent we are able to meet the needs of my customers"

4.5/5

What do you like best about LiveAgent?

By supporting live chats, we can respond quickly and efficiently to any questions or issues a customer may have while on site. Emails, live chats, phone calls and social media messages can be managed centrally, allowing us to centralize all communications with consumers. We can respond more easily to our customers thanks to LiveAgent because it integrates with commonly used social media. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

There is no bad aspect that I can mention regarding this tool because it is incredibly valuable and productive for any organization's goals. I have not encountered any problems with it. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

With LiveAgent we manage all aspects of social media and any channel that allows us to communicate with customers; for example, we respond to live web chats, emails, phone calls and mentions in social media posts. Without a doubt, it is the complete tool I would suggest supporting your customers. With it, we can respond to customers' questions and concerns right when they visit our website. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

edit

Hi Igor, We're glad to hear that LiveAgent meets your customer support needs so well. We're here 24/7 if you ever have questions or need assistance.

Keep up the great work! :)

- The LiveAgent Team