LiveAgent Reviews & Product Details

The software is user-friendly and includes all the necessary tools I need. Review collected by and hosted on G2.com.

When you respond to a ticket and want to copy someone on it, there isn't an obvious button or option to confirm that the person has been added. Review collected by and hosted on G2.com.

I love how their customer service is there whenever you need them. It doesnt matter what time of day Review collected by and hosted on G2.com.

I dont care for the fact that isnt a live help agent online 24/7 you must call if you need them Review collected by and hosted on G2.com.

I appreciate LiveAgent for enabling live interaction with website visitors, which helps prevent losing potential leads. I find it advantageous that it works seamlessly with other tools like Webflow and Flowhunt, enhancing my workflow efficiently. Review collected by and hosted on G2.com.

I would package Flow Hunt and LiveAgent together. Review collected by and hosted on G2.com.

I liked the possibilities mostly that i can connect with 3cx Review collected by and hosted on G2.com.

Nothing really honestly i would recommend it Review collected by and hosted on G2.com.

LiveAgent enabled us to handle all customer inquiries via live chat with ease. I loved how LiveAgent brought all the sources of inquiries together in one place. I loved the ease of ticket integration, it speeds up the response. I loved the efficiency of LiveAgent documenting notes or comments, it enhanced transparency and commitment to always improving the service. Review collected by and hosted on G2.com.

No real negatives, with LiveAgent navigation is always fast, ticket checking and response formulation is done smoothly. The great thing is that notifications are instant without delay. Review collected by and hosted on G2.com.

I really like Liveagent's organization and organization of incoming tickets. The lights next to each ticket appear on the dashboard, showing the entire team which tickets are currently being processed and which are pending. It's great that it consistently accurately documents response times and all related details, and automatically adds reference numbers to all incoming tickets. Integrating with all new channels is always very easy. The service bots are great. Review collected by and hosted on G2.com.

No downsides. The notifications make it easy to directly access the relevant ticket and respond to it immediately. Review collected by and hosted on G2.com.

Simple to use. Easy to naviget. Quick support Review collected by and hosted on G2.com.

Havent fount anything yet. Have been using it this year Review collected by and hosted on G2.com.

I appreciate how easy it is to use, and I find it to be an excellent support system. Review collected by and hosted on G2.com.

At times, it can be somewhat difficult to use or feel a bit overwhelming. Review collected by and hosted on G2.com.

LiveAgent helps us process a large number of emails from our customers. Thanks to it, we are able to delegate tasks better within the team. Review collected by and hosted on G2.com.

There is nothing that bothers us about LiveAgent. We are very happy with it. Review collected by and hosted on G2.com.

A major advantage of the system is how quickly and effortlessly it can be implemented. On top of that, the customer support is exceptionally helpful and responsive Review collected by and hosted on G2.com.

One area that could be enhanced is the integration with the WhatsApp Business API, especially to enable better interaction between LiveAgent’s internal triggers and WhatsApp message delivery Review collected by and hosted on G2.com.