Video Reviews
Great feature rich platform and support
Intuitive and robust UI
More than what I expected.
1,509 out of 1,510 Total Reviews for LiveAgent
Overall Review Sentiment for LiveAgent
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It's easy to install and configure. You should start to create all the members of your teams, then categories of subjects, and it's almost done.
I have embed the iframe directly in my website in order to be used by users.
I think we cut the emails number by 50%. Review collected by and hosted on G2.com.
The UX is a bit old but it's ok. Even non-digital people understand how to use it. Review collected by and hosted on G2.com.
The user interface is well designed, which allows the user to easily navigate and organize content within the set rules. The user can navigate well intuitively, and there are comprehensive explanations and tutorials for all topics. Review collected by and hosted on G2.com.
So far, there is nothing that could be singled out as a significant drawback. Review collected by and hosted on G2.com.
Easy to get messages from multiple channels. Track, sort & assign incoming messages Review collected by and hosted on G2.com.
Deleted messages aren't removed from the server. Takes too many clicks to run bulk tasks. Review collected by and hosted on G2.com.
The Knowlege Base has served us well. It stacks up well against many other KBs. I wish you could reference it when responding to tickets. Review collected by and hosted on G2.com.
The support tickets do not allow you do internally link to a KB article. This means that you have to open the Knowledge Base in a separate window, find the relevant article, then copy the URL for that article and paste it into your reply.
Other systems allow you do insert them directly. Review collected by and hosted on G2.com.
The easy-to-use UI makes it easy to organize and work on tasks. I also love the notification sound that it makes so because of that I never miss any support case.
The mobile app is pretty decent as well Review collected by and hosted on G2.com.
The search sometimes does not bring up the correct results that i am expecting Review collected by and hosted on G2.com.
It does the basics well and has flexibility to to integrate with different types of email service. We initially did little to configure the support portal, but have recently seen lots of areas to customise! Review collected by and hosted on G2.com.
The configuration interface feels a bit clunky, you get used to it eventually, but it takes a while. Review collected by and hosted on G2.com.
I really like the automation features that LiveAgent offers. Being able to set certain "rules" and have them applied across the board helped reduce the number of tickets to solve, and the addition of canned messages and predefined answers helped me resolve many redundant customer issues. It's also intuitive and very user-friendly, and I thoroughly enjoy using LiveAgent. Review collected by and hosted on G2.com.
Although I like many things about LiveAgent, the one slight bug that I wish they could fix is that I cannot select more than one predefined answer to a ticket. The system erases the first selection every time I select one and then try to select another. If this could be fixed, that would be great. Otherwise, my experience with LiveAgent has been a great one. Review collected by and hosted on G2.com.
It's very configurable and affordable. Once it's set up, you're pretty much good to go and can focus on managing your support rather than managing the software. Customer support is easy to reach for 1:1 help, though I've really only needed to do that in the initial implementation. Review collected by and hosted on G2.com.
The automations can be a bit confusing to set up, and there are some limitations to what can be included in notification emails that are frustrating. Review collected by and hosted on G2.com.
Tickets and agents can be labelled and organized in customizable ways. Review collected by and hosted on G2.com.
It doesn't support Microsoft shared mailboxes as outgoing email accounts. Review collected by and hosted on G2.com.
