Video Reviews
Great feature rich platform and support
Intuitive and robust UI
More than what I expected.
1,509 out of 1,510 Total Reviews for LiveAgent
Overall Review Sentiment for LiveAgent
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We have been using LiveAgent for more than a decade, and have never been tempted to move to anything else. It just works, and works well, with more than enough to provide excellent support, without burdening users with unnecessary bells and whistles. In turn, the quality of LiveAgent support to us, is fast, friendly and efficient. Having used several systems in the past, the cost per seat is quite palatable, and the ability to support many domains, from the same dashboard, is an agency dream. Review collected by and hosted on G2.com.
Nothing that I can think of, and while any product can be improved, perhaps it's best to stick with stability. Review collected by and hosted on G2.com.
As the CEO of FU International Academy, my experience with LiveAgent has been quite positive, especially considering the diverse needs of my businesses. Its ability to integrate multiple communication channels into one dashboard has been a game changer for managing customer interactions efficiently.
The live chat feature has proven to be a standout for real-time engagement. It allows personalizing the chat widgets to align with our brand identity, which is crucial for maintaining consistency across our platforms.
The ticketing system, with its prioritization and categorization capabilities, has significantly improved our response time and overall customer service efficiency.
Analytics and reporting tools have been particularly valuable. They offer deep insights into customer interactions and agent performance, helping us make data-driven decisions to enhance our services. Review collected by and hosted on G2.com.
The mobile app's performance is underwhelming, which is a major inconvenience, especially when managing tasks on the go. This limitation can impact the responsiveness and flexibility of our customer service.
Additionally, the lack of direct integrations with CRM systems and other apps is a substantial drawback. This creates a gap in our workflow, as we have to find workarounds or use additional tools to bridge this integration gap, affecting our efficiency and potentially leading to data silos. Review collected by and hosted on G2.com.
I recently switched to LiveAgent. LiveAgent offers the perfect solution for my customers and my company. It was relatively easy to set up and intergrate and when something doesn't work, professional help is just a mouse click away. Very friendly but above all fast support. Very simple and easy to use, and use the service daily, I would recommend it to everyone! Review collected by and hosted on G2.com.
So far I haven't come across anything I don't like about LiveAgent. Review collected by and hosted on G2.com.
We tried a handful of ticketing and chat systems prior discovering LiveAgent and frankly none compare to the flexibility, UI, cost and ease of use that LA offers. LA fit our businesses needs like a glove and I would recommend their product to anyone shopping around. Their support team is top notch and initial setup/integration is a breeze. Review collected by and hosted on G2.com.
Over the years we've submitted a few feature requests which have been welcomed by their dev team. Honestly, it's such a great product out of the box that it's hard to dislike anything. Review collected by and hosted on G2.com.
Great service! We previously used Freshdesk in our company. It is about 5 years we moved to LiveAgent. We have more functionalities now for less money. Everything works fine, no outages, no delays. Flexibility is the best benefit: You can customize LiveAgent to your needs. Review collected by and hosted on G2.com.
My rating is 70 %, because nothing is perfect and there is always space for improvement. But LiveAgent company seems open to our needs.
Previously I rate higher, but after few years: Offten GUI changes and not always to better side. Ticket controll buttons were biggest UX fail I have ever seen (for 2 months, than it was solved). Bulk actions including bulk spam deleting need to much effort (much more clicks, than needed). Also forwarding of ticket making ticket split is not needed and it was not there previously. There is also constantly showing help page preventing to work and you need to close it... So, there are UX problems. They are trying to fix it, Review collected by and hosted on G2.com.
Allows the team to manage customer enquiries from multiple sources and triage them based on their needs and urgency. It is easy to use, and on-boarding new team members and training them is straightforward. The team use LiveAgent daily to tackle operational issues and help out our customers in a seamless manner. The implementation and setup as also pretty easy, and it is integrated with our ecommerce website. Review collected by and hosted on G2.com.
It would be great if the Facebook integration were better able to handle comments and certain messages. Review collected by and hosted on G2.com.
Not sure, I thought it was a good tool, but there is still much to work on it. Review collected by and hosted on G2.com.
They don´t provide some basics features to be a good ticket provider Review collected by and hosted on G2.com.
It's a great tool in which I can manage all emails and chat communication from the website. I like how simple and intuitive it is. Tech support responds very quickly to any requests. Review collected by and hosted on G2.com.
I have been using this tool for a long time and so far I haven't come across any flaws that I would miss in it. Review collected by and hosted on G2.com.
