As the CEO of FU International Academy, my experience with LiveAgent has been quite positive, especially considering the diverse needs of my businesses. Its ability to integrate multiple communication channels into one dashboard has been a game changer for managing customer interactions efficiently.
The live chat feature has proven to be a standout for real-time engagement. It allows personalizing the chat widgets to align with our brand identity, which is crucial for maintaining consistency across our platforms.
The ticketing system, with its prioritization and categorization capabilities, has significantly improved our response time and overall customer service efficiency.
Analytics and reporting tools have been particularly valuable. They offer deep insights into customer interactions and agent performance, helping us make data-driven decisions to enhance our services. Review collected by and hosted on G2.com.
The mobile app's performance is underwhelming, which is a major inconvenience, especially when managing tasks on the go. This limitation can impact the responsiveness and flexibility of our customer service.
Additionally, the lack of direct integrations with CRM systems and other apps is a substantial drawback. This creates a gap in our workflow, as we have to find workarounds or use additional tools to bridge this integration gap, affecting our efficiency and potentially leading to data silos. Review collected by and hosted on G2.com.
Video Reviews
Great feature rich platform and support
Intuitive and robust UI
More than what I expected.
1,508 out of 1,509 Total Reviews for LiveAgent
Overall Review Sentiment for LiveAgent
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With LiveAgent, we got a great organization for social media, communication channels and tickets. LiveAgent gave us a streamlined daily operations by improving real-time communication and speeding up ticket responses from all channels from the same center. I loved how LiveAgent reduced confusion among our small team, as it allowed us to seamlessly participate in responding to the same ticket, and through the ID selection feature, it helped us deal with repeat customers with the same data easily. LiveAgent got rid of a lot of repetitive tasks, and its instant updating of records enabled us to maintain continuity of evaluation and follow-up. Review collected by and hosted on G2.com.
LiveAgent’s simple design eliminates distractions and errors, and the main dashboard is well-divided to achieve the best tracking of open tickets and updates. Review collected by and hosted on G2.com.
I like that you could connect so much together. But the phone system.setup really was disappointing. I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. Review collected by and hosted on G2.com.
I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. Review collected by and hosted on G2.com.
The simplicity and ease of use. I tried other Online Chat services and they were very complicated. The support. The service has a lot of features and the customer support has been great. Review collected by and hosted on G2.com.
I have used the service for 3 weeks, So far I have not seen anything I disliked. Review collected by and hosted on G2.com.
LiveAgent enabled us to handle all customer inquiries via live chat with ease. I loved how LiveAgent brought all the sources of inquiries together in one place. I loved the ease of ticket integration, it speeds up the response. I loved the efficiency of LiveAgent documenting notes or comments, it enhanced transparency and commitment to always improving the service. Review collected by and hosted on G2.com.
No real negatives, with LiveAgent navigation is always fast, ticket checking and response formulation is done smoothly. The great thing is that notifications are instant without delay. Review collected by and hosted on G2.com.
By supporting live chats, we can respond quickly and efficiently to any questions or issues a customer may have while on site. Emails, live chats, phone calls and social media messages can be managed centrally, allowing us to centralize all communications with consumers. We can respond more easily to our customers thanks to LiveAgent because it integrates with commonly used social media. Review collected by and hosted on G2.com.
There is no bad aspect that I can mention regarding this tool because it is incredibly valuable and productive for any organization's goals. I have not encountered any problems with it. Review collected by and hosted on G2.com.
It has helped us streamline our customer interactions across multiple channels, including email, social media, and live chat. With its many built-in communication channels, it facilitates one-on-one conversations with customers to increase service sales; the ticketing system's internal notes and comments feature keeps everyone in the loop, which improves collaboration and reduces the likelihood of miscommunication; and it works flawlessly with any website. Review collected by and hosted on G2.com.
It could be a little more specific in terms of the features it offers for communicating with customers. It could also use some tweaking with its notifications, as they're not always easy to see, which slows down response time. Review collected by and hosted on G2.com.
The integration and the ease of use. The UI and UX are very easy to understand intuitively. Review collected by and hosted on G2.com.
It is very helpful the way that it onboards you to the product. It makes getting started very simple and welcoming. I guess if I wanted to pick a downside which I didn't really notice at the time I could say customization. Just because everything can be customized more. Review collected by and hosted on G2.com.
It works seamlessly, facilitates fast multitasking, allows you to edit information easily and provides instant access to any type of ticket you may need. The ability to merge multiple tickets into one has been its clincher; this eliminates the need to respond to multiple tickets simultaneously and provides a single point of contact. Review collected by and hosted on G2.com.
I've managed to make it work for me by tweaking the parameters to create highly successful automations. However, getting there requires some work and learning the ins and outs of the platform. Review collected by and hosted on G2.com.
I liked how it had so many feature tied in to such a small price! It made everything so much easier to have it all in one app Review collected by and hosted on G2.com.
There was a bit of a learning curve when I was first getting set up but after that it was good Review collected by and hosted on G2.com.
LiveAgent I like it for its beautiful design, all sections are organized, and it makes moving between them very fast. The control panel connects us to everything, and I liked how open tickets are lined up on it to make it easy to deal with and respond to. Real-time notifications with LiveAgent make follow-up as simple as possible, it helps in prioritizing and preparing responses. I liked that it diversifies service directions, as the connection is direct with all communication and social media channels, which makes the response direct and through the same channel that the customer decided to communicate through. The chatbot is great, able to capture quickly, and I liked that it distinguishes customer inputs and provides them with the appropriate answer or guidance they need directly. Review collected by and hosted on G2.com.
There are no negatives, according to my experience with LiveAgent, it is very effective in enabling us to implement the plan to capture / communicate smoothly with customers. Review collected by and hosted on G2.com.
