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LiveAgent Reviews & Product Details

Frank S.
FS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about LiveAgent?

As the CEO of FU International Academy, my experience with LiveAgent has been quite positive, especially considering the diverse needs of my businesses. Its ability to integrate multiple communication channels into one dashboard has been a game changer for managing customer interactions efficiently.

The live chat feature has proven to be a standout for real-time engagement. It allows personalizing the chat widgets to align with our brand identity, which is crucial for maintaining consistency across our platforms.

The ticketing system, with its prioritization and categorization capabilities, has significantly improved our response time and overall customer service efficiency.

Analytics and reporting tools have been particularly valuable. They offer deep insights into customer interactions and agent performance, helping us make data-driven decisions to enhance our services. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

The mobile app's performance is underwhelming, which is a major inconvenience, especially when managing tasks on the go. This limitation can impact the responsiveness and flexibility of our customer service.

Additionally, the lack of direct integrations with CRM systems and other apps is a substantial drawback. This creates a gap in our workflow, as we have to find workarounds or use additional tools to bridge this integration gap, affecting our efficiency and potentially leading to data silos. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

Centralized Communication: One of the biggest challenges was managing customer interactions across various platforms. LiveAgent consolidates emails, social media messages, live chats, and calls into one unified dashboard. This has streamlined our customer service process, making it more efficient and less prone to errors.

Improved Response Time: With the integrated ticketing system, we can prioritize and categorize customer queries. This has significantly improved our response times, ensuring that urgent issues are addressed promptly. For a service-oriented business like ours, quick and efficient responses are crucial for customer satisfaction.

Enhanced Customer Engagement: The live chat feature of LiveAgent allows for real-time interaction with customers. This immediacy has been particularly beneficial for engaging with students and café patrons, providing them with instant support and information, which in turn has enhanced their overall experience with our brands. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Hi Frank,

Thank you very much for your feedback. We are glad to hear that you have been satisfied with LiveAgent and the benefits it brings to your everyday work-life. Our team is constantly improving the system, and plan on reworking the mobile apps from scratch in the future so stay tuned for great updates coming your way!

-LiveAgent team

LiveAgent Overview

What is LiveAgent?

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

LiveAgent Details
Product Website
Languages Supported
Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

How do you position yourself against your competitors?

- Exceptional free 24/7 customer support
- Most reviewed and highest rated help desk for SMB in 2025
- 3-in-1: combines all communication channels in 1 affordable package
- Available as an on-premise license as well
- Competitive, startup-friendly pricing


Seller Details
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
505 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Description

Quality Unit is a privately owned software development and technology company. Quality Unit specializes in software development of web based products and information systems designed for small to large sized companies.Today, more than
7,000 customers worldwide are operating with Quality Unit's products, spanning a wide variety of projects, from small personal websites, to large, full-scale corporate intranets.


QU
Overview Provided by:

Recent LiveAgent Reviews

YN
Yesha N.Small-Business (50 or fewer emp.)
3.5 out of 5
"Good platform"
I like that you could connect so much together. But the phone system.setup really was disappointing. I have to get an SiP system. I just want to co...
MR
Mario R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Live Agent worked very well and easy to use."
The simplicity and ease of use. I tried other Online Chat services and they were very complicated. The support. The service has a lot of featur...
Brian J.
BJ
Brian J.Small-Business (50 or fewer emp.)
4.0 out of 5
"I tested this product for 2 weeks and it was extremely beneficial.No brainer. It's a yes from me!"
The integration and the ease of use. The UI and UX are very easy to understand intuitively.
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LiveAgent Media

LiveAgent Demo - Omnichannel Universal Inbox
Help Desk Ticketing System
LiveAgent Demo - Call Centre
Connect multiple devices and phone numbers
LiveAgent Demo - Call Centre Integrations
Preview numbers, names and departments
LiveAgent Demo - Multilingual
Available in 42 Languages
LiveAgent Demo - Chat - Agent View
Chat - Agent View
LiveAgent Demo - Live Chat - Customer View
Live Chat - Customer View
Play LiveAgent Video
Play LiveAgent Video
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Video Reviews

1,508 out of 1,509 Total Reviews for LiveAgent

4.5 out of 5
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1,508 out of 1,509 Total Reviews for LiveAgent
4.5 out of 5
1,508 out of 1,509 Total Reviews for LiveAgent
4.5 out of 5

LiveAgent Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for LiveAgentQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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GB
Marketing Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about LiveAgent?

With LiveAgent, we got a great organization for social media, communication channels and tickets. LiveAgent gave us a streamlined daily operations by improving real-time communication and speeding up ticket responses from all channels from the same center. I loved how LiveAgent reduced confusion among our small team, as it allowed us to seamlessly participate in responding to the same ticket, and through the ID selection feature, it helped us deal with repeat customers with the same data easily. LiveAgent got rid of a lot of repetitive tasks, and its instant updating of records enabled us to maintain continuity of evaluation and follow-up. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

LiveAgent’s simple design eliminates distractions and errors, and the main dashboard is well-divided to achieve the best tracking of open tickets and updates. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent enabled us to activate a quick mechanism to implement a real-time customer support plan. It removed the distractions and enabled us to ensure continuity of service delivery and documentation with high efficiency. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Thank you for your detailed review, Gili. We're glad LiveAgent helps streamline your operations. Remember, we're always here to support you 24/7 via chats or email!

- The LiveAgent Team

YN
Owner/Beauty Stylist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about LiveAgent?

I like that you could connect so much together. But the phone system.setup really was disappointing. I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I have to get an SiP system. I just want to connect my phone to the software and go. That's the only thing. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

It helps to get all my client requests are in all my networks so I don't miss any request. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Hey Yesha! Thanks for your feedback. Glad you like how LiveAgent connects everything in one place!

- The LiveAgent Team

Open Discussions in LiveAgent
MR
Director of Collections
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about LiveAgent?

The simplicity and ease of use. I tried other Online Chat services and they were very complicated. The support. The service has a lot of features and the customer support has been great. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I have used the service for 3 weeks, So far I have not seen anything I disliked. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

The service allowed us to solve our customer service issues. It allows us to help our customers in real-time. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Hey Mario! Thanks for sharing your experience. Real-time customer service can be a game-changer! If anything comes up as you continue using it, feel free to reach out.

- The LiveAgent Team

Open Discussions in LiveAgent
MG
Mobile Marketing Lead
Consumer Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about LiveAgent?

LiveAgent enabled us to handle all customer inquiries via live chat with ease. I loved how LiveAgent brought all the sources of inquiries together in one place. I loved the ease of ticket integration, it speeds up the response. I loved the efficiency of LiveAgent documenting notes or comments, it enhanced transparency and commitment to always improving the service. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

No real negatives, with LiveAgent navigation is always fast, ticket checking and response formulation is done smoothly. The great thing is that notifications are instant without delay. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent gave us an advanced center to receive inquiries from all possible channels, improved our ability to direct responses correctly, and eliminated response delays. The service robot enabled us to enhance the value of self-service and answer common and repeated inquiries efficiently. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Hey Moran, Thanks for your feedback! Great to hear how LiveAgent has improved your customer service :)

Should you have any questions or suggestions, feel free to reach out 24/7!

- The LiveAgent Team

IP
Sales Operations Manager
Computer Software
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about LiveAgent?

By supporting live chats, we can respond quickly and efficiently to any questions or issues a customer may have while on site. Emails, live chats, phone calls and social media messages can be managed centrally, allowing us to centralize all communications with consumers. We can respond more easily to our customers thanks to LiveAgent because it integrates with commonly used social media. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

There is no bad aspect that I can mention regarding this tool because it is incredibly valuable and productive for any organization's goals. I have not encountered any problems with it. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

With LiveAgent we manage all aspects of social media and any channel that allows us to communicate with customers; for example, we respond to live web chats, emails, phone calls and mentions in social media posts. Without a doubt, it is the complete tool I would suggest supporting your customers. With it, we can respond to customers' questions and concerns right when they visit our website. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Hi Igor, We're glad to hear that LiveAgent meets your customer support needs so well. We're here 24/7 if you ever have questions or need assistance.

Keep up the great work! :)

- The LiveAgent Team

AK
Web Designer
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about LiveAgent?

It has helped us streamline our customer interactions across multiple channels, including email, social media, and live chat. With its many built-in communication channels, it facilitates one-on-one conversations with customers to increase service sales; the ticketing system's internal notes and comments feature keeps everyone in the loop, which improves collaboration and reduces the likelihood of miscommunication; and it works flawlessly with any website. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

It could be a little more specific in terms of the features it offers for communicating with customers. It could also use some tweaking with its notifications, as they're not always easy to see, which slows down response time. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

With LiveAgent, we have seen remarkable results, including an increase in sales and an improvement in our ability to communicate with customers and each other. Its comprehensive analytics and reporting capabilities provide detailed insight into support team performance and customer inquiry patterns. We have achieved a lot of positive things, the live chat feature is fantastic and it has really made our working day more efficient. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Hi Aleksandra,

Great to hear that LiveAgent has helped to improved your team's communication. For the notifications issue, check if adjusting the notification settings in your configuration helps. If you have specific feature enhancement needs, feel free to reach out to us 24/7.

- The LiveAgent Team

Brian J.
BJ
owner/operator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about LiveAgent?

The integration and the ease of use. The UI and UX are very easy to understand intuitively. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

It is very helpful the way that it onboards you to the product. It makes getting started very simple and welcoming. I guess if I wanted to pick a downside which I didn't really notice at the time I could say customization. Just because everything can be customized more. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

Customer contact generation and customer service which I do not have enough man power for at the moment. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Hey Brian! Thanks for the great review. Glad to hear LiveAgent's ease of use and onboarding made things simple for you. Customization is always something we’re working on improving—feel free to share any specific needs! Also, happy to hear it’s helping with customer service when manpower is tight.

- The LiveAgent Team

AK
Marketing Expert
Media Production
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about LiveAgent?

It works seamlessly, facilitates fast multitasking, allows you to edit information easily and provides instant access to any type of ticket you may need. The ability to merge multiple tickets into one has been its clincher; this eliminates the need to respond to multiple tickets simultaneously and provides a single point of contact. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I've managed to make it work for me by tweaking the parameters to create highly successful automations. However, getting there requires some work and learning the ins and outs of the platform. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

Implementing LiveAgent has greatly improved support management. We have found it to be really beneficial; in fact, it has done more than just solve a problem; it has greatly improved the efficiency of our online ticketing and support system. It is ideal for channel management. The more advanced version you subscribe to, the more customization options you have. They also offer a 30-day trial period where you can test the product and compare it with other versions. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Thank you for your review Aga! We’re glad LiveAgent meets your needs and makes support management easier. We understand there’s a learning curve, and we’re working every day to make LiveAgent simple to use, yet keep it feature rich. If you encounter any issues or need any help, we are here for you 24/7 via chats and email. Thanks for choosing LiveAgent!

- The LiveAgent Team

Justin P.
JP
Ceo
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about LiveAgent?

I liked how it had so many feature tied in to such a small price! It made everything so much easier to have it all in one app Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

There was a bit of a learning curve when I was first getting set up but after that it was good Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

It provides me with a phone system and chat bot that I was able to use as a way to automate my communication with clients Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Hey Justin! Thanks for your review. It's great to hear LiveAgent's features and pricing worked well for you. The learning curve can be a bit tricky at first, but once you're set up, it’s smooth sailing! If you ever need tips to speed things up, check out our knowledge base: https://support.liveagent.com.

- The LiveAgent Team

SL
Marketing and Digital coordinator
Education Management
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about LiveAgent?

LiveAgent I like it for its beautiful design, all sections are organized, and it makes moving between them very fast. The control panel connects us to everything, and I liked how open tickets are lined up on it to make it easy to deal with and respond to. Real-time notifications with LiveAgent make follow-up as simple as possible, it helps in prioritizing and preparing responses. I liked that it diversifies service directions, as the connection is direct with all communication and social media channels, which makes the response direct and through the same channel that the customer decided to communicate through. The chatbot is great, able to capture quickly, and I liked that it distinguishes customer inputs and provides them with the appropriate answer or guidance they need directly. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

There are no negatives, according to my experience with LiveAgent, it is very effective in enabling us to implement the plan to capture / communicate smoothly with customers. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

With LiveAgent, great improvements have been made to the service / attracting customers. The feedback we receive about the level of service is really distinctive, as well as the new contacts / data we capture is great and helps us to continue to evaluate and think about improvements. Review collected by and hosted on G2.com.

Response from Quality Unit of LiveAgent

Hi Shani, Thanks for your positive feedback! It's great to hear that LiveAgent's design and real-time notifications are so effective for your team. If you ever need support, feel free to reach out 24/7.

- The LiveAgent Team