LinkSquares Customer service is superb! Anytime I have a question, they are prompt to answer and follow-up when they do not have the answer right away. Always helpful with easily accessible guides and FAQs. Review collected by and hosted on G2.com.
LinkSquares is easy to use and love that they are growing to improve the system regularly. I have submitted some development requests regarding their SalesForce integration in regards to Analyze. I wish there was a way to only select a subset of contracts to push into SalesForce. It would be helpful since we have some of our Employment contracts that should not be pushed into SalesForce. Review collected by and hosted on G2.com.
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LinkSquares should be a part of your purchasing decision.
358 out of 359 Total Reviews for LinkSquares
Overall Review Sentiment for LinkSquares
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The ability to upload/OCR all of our contracts for quick search/retrieval has greatly enhance the efficiency of our in-house Legal Department in terms of responding to internal client inquiries and assisting our contract review/drafting process. Review collected by and hosted on G2.com.
The ability to conduct more complex (e.g. Boolean) searches of the contract database would be helpful. But the current search tool is enough to get us where we need to be. Review collected by and hosted on G2.com.
The user interface is really simple and easy to use. The attention to customer satisfcation (especially monthly zooms with our customer successmanager) is really top notch! As a very small legal department at an early stage company, this platform has helped us be more efficient. Review collected by and hosted on G2.com.
I really haven't encountered any negatives yet. I suppose I worry a little bit about not having all of our contracts physically on our own servers since we use Linksquares as our primary database for all contracts. Review collected by and hosted on G2.com.
We were using Box as our repository for documents. It was difficult to do even a common search for an agreement. I love the fact that we can filter so many different ways to search for an agreement without having to look at hundreds of documents. And to you examples below, all of them apply. It's easy to use, Implementation to some type because of the level of agreements we have, I had to reach out to customer support this morning and got a response right away. I used Linksquares everyday, all day. Integration was okay, but that was more with our TechSupport team. Review collected by and hosted on G2.com.
Honestly, from my point of view, I don't have any dislikes. My job is so much easier now when I have to put my fingers on an agreement quickly for myself or someone else within the company. I just had to do this yesterday, and found the document right away. Review collected by and hosted on G2.com.
LinkSquares is an easy software to use and navigate, and it allowed me to effectively file and organize the company's legal documents daily. Review collected by and hosted on G2.com.
LinkSquares is split into Analyze and Finalize, which can make it a bit challenging to navigate initially. However, with the assistance of their excellent on-call customer support, all my questions about the software were answered on the same day. Review collected by and hosted on G2.com.
The training is extensive. Once you learn the system, it is user friendly. If the administrator tags contracts, the agreements are easy to find. The reporting is easy. Review collected by and hosted on G2.com.
THe AI needs to be improved because it doesn't always name the correct parties and doesn't capitalize properly.
One cannot edit in LS. Review collected by and hosted on G2.com.
The customer support is excellent. The plug in for Microsoft Word is a game changer. The amount of email traffic has decreased since implementing LinkSquares. Review collected by and hosted on G2.com.
I would like to be able to create an address book for users not in the system. Would also like the ability to create templates. I would also like to be able to adit the Activity feed in Finalize. I would like to see more functionality in Analyze, i.e. adding custom columns. Review collected by and hosted on G2.com.
LinkSquares has allowed all users in the company to create agreements and have them in one place for regal review. We are also able to house all agreements in once place rather than on many different network drives. Review collected by and hosted on G2.com.
There are so many features which require specialized instruction. Training sessions I have been on have only showed a broad overview without focusing on more detailed aspects of a feature. Review collected by and hosted on G2.com.
LinkSquares CLM is highly customizable (i.e., not one size fits all) and they provide hands on support to make sure that it is implemented correctly and setup for success. It is also much more intuitive than other CLMs we considered. Review collected by and hosted on G2.com.
The ability to use LinkSquares as a central point of communication on a contract is a bit limited. I wish the interface for providing comments was a little more customizable/prominent and it was easier to incorporate outside emails directly into the matter (e.g., each matter generating a dedicated email address). Review collected by and hosted on G2.com.
Customer support is truly top notch. The Linksquares team is extremely helpful before, during, and after the onboarding process. CSMs are extremely attentive and are quick to assist with any problem - small or large. My company was in a bit of a unique situation while we onboarded and then when through a bunch of personnel changes. Through all, the Linksquares team was there and put in extra work training the new folks. They also take customer feedback very seriously and are constantly improving the product. They wanted to solve every hiccup we had. The Analyze product is wonderful. It is so helpful for tracking agreement obligations and deadlines and saves a ton of manpower in the process (and is much more accurate than if the legal team had done all the work). The tagging feature is fantastic for keeping agreements organized and making it easier for users to quickly find what they need. The new party library feature is great for keeping Analyze neat and clean for users. Also love how you can add notes, attachments, and tasks to each agreement in Analyze. Finalize is very customizable and pretty easy to learn how to administer (and the Linksquares team will help you build out your templates). Attorneys will love the word plugin. The insights on the Dashboard are so good that I have not felt the need to create any custom ones. We haven't had any complaints from business users about Linksquares being difficult to learn to use, which we did from our previous CLM. Highly recommend - great product, even better team behind it. Review collected by and hosted on G2.com.
There are some bugs, but CS is always quick to address. There are some small things about the products that aren't exactly how I'd like them - for instance, I wish there would be an option for automatic agreement naming in Finalize instead of relying on users to name the agreements, as users cannot seem to follow the naming convention. Review collected by and hosted on G2.com.
The platform has been amazing in streamlining and automating contract template drafting, reviewing, approving, notifying appropriate team members and saving documents into one central location. Linksquares team was available anytime to walk us through any issues and to train our team. Review collected by and hosted on G2.com.
There are some further product enhancements that are necessary to automate processes more and to remove some manual work necessary on the admin side. Review collected by and hosted on G2.com.
