The team at Letter.AI has been great to work with and take a collaborative approach to our partnership. They are extremely fast on fixing any product gaps and digging into technical limitations. They are open to feedback and have gone above and beyond to make sure that our sales team is able to get instant value from the platform. It's really the team that sets it apart from other vendors I've worked with in this space.
In addition, their integration into tool like Slack have been a game changer for usage. Rather than our BDRs and AEs needing to go and search for information, it's at their fingertips with the Slack and AI functionality. Our sales people are able to get timely, concise information when they need it in a platform that they are using on a hour basis (e.g. Slack). It makes information accessible and easy to use on a regular basis. Review collected by and hosted on G2.com.
Letter is a small company that is building and launching features extremely fast. Once in awhile, there are small bugs that need to be fixed due to the high frequency of launches. However, the team has been great at fixing these in a timely manner (e.g. usually within 24 hours). Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for Letter AI
Overall Review Sentiment for Letter AI
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LetterAI is an easy to use platform with multiple key features for running successful enablement programs such as training development, content management, digital sales rooms and more. The 2 main features that stand out to me are their AI roleplays & AI Co-pilot.
AI roleplay gives revenue teams a chance to practice pitches, demos, and objection handling to perfect their craft and receive real-time feedback. We have gotten great reviews from our sales team highlighting how realistic the roleplay is. They also noted it as a preferred practice and certification method to live roleplays or simulations because it feels more natural.
AI Co-pilot is something newer we are rolling out as part of an initiative to make content easier to find. In the first few weeks, we have seen positive results across RFP research, competitive intelligence for pre-call prep, general questions during onboarding, and more. This has also gotten great feedback from our sales team because answers are comprehensive and timely with direct linking to relevant resources to explore further.
On top of the great features, the LetterAI team's collaborative approach and rapid product enhancements make them a trusted partner. Review collected by and hosted on G2.com.
The training development functionality in LetterAI does not allow for much creativity from an Instructional Design perspective. I believe this will continue to improve over time as I have already seen improvements with new interactive features being added. Review collected by and hosted on G2.com.
It might be a bit obvious, but the best part about Letter AI is already in the name. The AI is a game changer. Letter's native AI interface and experience allows for enablement teams to increase productivity by building trainings faster, creating content within a few clicks of a button, developing AI role plays, etc. - all of which would have taken days or weeks to do prior to the infusion of Letter AI into our tech stack. We were able to build 6 different multi-level certifications comprising 50+ individual modules in a matter of two weeks using Letter AI, where before this would have taken our team several months to accomplish. And the best part is that it is only going to get better! Review collected by and hosted on G2.com.
The platform is still in it's early days so there are some minor areas where you may not get the robustness of one of the leading CMS providers - i.e. there are some reporting/analytics capabilities that require a bit of work to uncover. But the Letter team is incredibly responsive to all product feedback, and can have product updates shipped in a matter of hours/days! Review collected by and hosted on G2.com.
It’s hard to decide what I love most about Letter AI—the incredible platform or the brilliant team behind it. I’ve yet to see another L&D solution that rivals the features and capabilities Letter AI brings to the table. It not only streamlines enablement creation but also enhances the learning experience for our end users. With standout features like AI roleplay, powerful analytics, and rapid enablement creation, it redefines how we approach training.
As an Instructional Designer, this platform has made my life so much easier—almost as easy as it is to use Letter AI! The intuitive design and efficiency it offers have transformed the way I create learning experiences.
One of my favorite features is the AI roleplay, which provides learners with a safe, simulated environment to practice real-world interactions—unlocking limitless possibilities for skill development.
What truly sets Letter AI apart, though, is the team. They are not just innovative but also incredibly responsive, implementing critical feedback at record speed. Every time I think they’ve outdone themselves, they raise the bar even higher! Review collected by and hosted on G2.com.
Although Letter AI functions as an LMS on its own, we’re still exploring the endless possibilities of integrating it with other LMS platforms. That said, the team has been incredibly responsive, actively supporting us in finding the best solutions. Review collected by and hosted on G2.com.
I'm using Letter AI to support training modules creation. It helps us curate our content and create online trainings in many forms such as AI coach, interactive learning, sales aid, etc.
Very cleverly built, has a very fast learning curve and never found any issues so far (and I'm heavily trying to find its limits prior to adoption). Customer support is amazing, even if there is a super easy implementation, we requested help a couple times to keep our deadlines rather than to do something we could not achieve and kudos to Lynne who's competent and dedicated! Review collected by and hosted on G2.com.
The interactive learning should incorporate images from the source documents (or at least offer to create a library of them). The interactive learnings lack a little interactivity in the form of reveals, Review collected by and hosted on G2.com.
Letter AI drastically speeds up the time it takes to create and update learning content. In a few moments, I will have a near fully baked course, ready to be launched to our commerical team. Most AI features of other LMS vendors I have used do not work.
Their Co-pilot functionality also allows our commercial team to rapidily find information. We went from our sales team taking 10-15 minutes to find content, to finding it in less than 1 minute.
Letter AI is also great at listening to customer feedback, and actioning on it quickly.Your feature requests will not fall into a block box like most larger LMS companies. Review collected by and hosted on G2.com.
I don't have anything I dislike, but I would encourage Letter AI to continue to launch features that make the content within the LMS easy to digest, and learn. Review collected by and hosted on G2.com.
I've enjoyed using the Voice AI features to easily create natural voice-over audio for courses. No more recording and editing hours of audio, I just upload my deck to Letter. The system creates all the files at once, in any of the voices I choose. I can even clone my voice, or voices from past courses!
The AI coaching interactions are great. You can set up training scenarios for real-time conversations "face to face" with an AI avatar, or scenarios for email and chat interactions with "customers". Sales and Support teams can practice their pitches and interactions as much as they need to.
The Letter team has also been very responsive to feedback, leading to an even better experience with the available tools. Review collected by and hosted on G2.com.
Every piece of content I've wanted to create has been finished so quickly. Even when you factor in time to fix small mispronunciations (brand names and some technical words) in the AI voice, or update content the system creates for you, you're still hours or days ahead of where you'd be if you had to create all the content yourself.
And the AI is only getting better! Review collected by and hosted on G2.com.
Collaborating with Letter AI fundamentally transformed how Lenovo approached launching new offerings, revenue enablement and sales strategy. Key functions including offering, sales, marketing, and enablement collaborated closely to ensure a seamless transition. Change management included the rapid rollout of training programs and the integration of Letter AI’s platform into existing workflows. The adoption of this AI-powered solution accelerated time-to-market, streamlined content creation and management, and improved responsiveness to customer inquiries. Global sellers gained confidence and efficiency, transitioning from traditional methods to consultative selling—resulting in improved customer engagement and accelerated revenue growth. Review collected by and hosted on G2.com.
Nothing to note. They are customer centric and hope they continue to focus on customer as they scale. Review collected by and hosted on G2.com.
Letter AI has revolutionized our LMS experience. It’s a true game changer in the LMS space. Gone are the days of reps slogging through tedious, lengthy content. As an Enablement Manager, I no longer spend countless hours designing and reviewing courses. Letter AI is incredibly intuitive, making the entire process easier and more advanced than I ever imagined.
Top Two Highlights:
1. The AI-driven lesson suggestions are brilliant, offering insights and ideas I wouldn’t have considered on my own. This has significantly elevated our LMS courses.
2. Since integrating the Generative AI Sales Pitch Coach, we’ve seen a noticeable increase in pitch success rates and overall sales performance. It’s like having a seasoned sales mentor available 24/7, guiding our team to excellence.
Ease of Implementation:
1. Seamless Integration: Setting up Letter AI with our existing tools was effortless, allowing us to get started without disrupting our workflows.
2. Quick Onboarding: The intuitive interface made it easy for our team to adopt the platform quickly, reducing the time needed for training and enabling faster course deployment.
3. Comprehensive Support: Their support team is nothing short of magical. They respond to feature requests almost instantly, often implementing updates before I can even finish making the request. Partnering with them has been a phenomenal experience, and I couldn’t be more grateful. Review collected by and hosted on G2.com.
They're too good at what they do, it's almost scary. I have not experienced many hurdles, and those that I have, I've addressed as feature requests with my support team. I've been working in the platform for only about a month and have seen most or all of those suggestions already in beta or production! Review collected by and hosted on G2.com.
I love that Letter AI has truly changed the game by not only offering an on-demand chatbot reducing the noise of everyday emails but also having dynamic and accessible learning tools. Leading to an positive impact not only on our users day-to-day experience but also allowing our team and I to focus on what truly matters.
Most importantly I love how Letter AI has helped us streamline our enablement and communications - consistently allowing us to have tailored, polished and on-brand content.
Finally the team! - The Letter AI team are truly amazing. They are super receptive to feedback and always committed to ensure our users have a postive and fulfilling experience. The team are truly collobarative which is a joy for us to parter with! Review collected by and hosted on G2.com.
How can you dislike Letter AI? With team being fully committed to listening and taking on feedback, always addressing mine and the teams concerns it has made my experience truly positive.
As always in a fast-paced evolving field like AI, where it's important to learn and adapt, this level of openness and responsiveness to stay ahead of the game shows the teams willingness to stand out. Review collected by and hosted on G2.com.
Letter AI team delivers new features at lightning speed and always delights the customer with new releases. Their product is seamless to integrate into any application. Review collected by and hosted on G2.com.
Data Integration with databases for custom querying could be improved Review collected by and hosted on G2.com.
