68 Language I/O Reviews
Overall Review Sentiment for Language I/O
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Language I/O works pretty well with what we already got goin' on, giving us real-time translations into other languages which is crucial since we work all over the world. It seems to understand the technical lingo in our industry, which cuts down on stuff getting lost in translation. The API is fast so there aren't big delays in our workflows and being able to customize the dictionaries for cloud terms helps keep things consistent when dealing with complex stuff. And the tool learning and improving from corrections we make helps the team work more efficiently over time. Review collected by and hosted on G2.com.
It took a good bit to get it integrated in a way that really fits our needs. There are still times when it misses the mark on niche or highly technical language. Review collected by and hosted on G2.com.
Language I/O perfectly suitable to be installed on our system and has better implementation than our previous solution. Integration with Zendesk is smooth and it can read all the support email and translate email from other language. Easy operation and fast real-time result is what I like best with this platform. Review collected by and hosted on G2.com.
No dislike with Language I/O. They provide an easy platform to operate and their customer support team is very flexible in helping us with our requirement. Review collected by and hosted on G2.com.
Language I/O is the saviour for our support team, which has enable them to easily translate customer conversation from different language. We don't need to hire translator anymore as this platform support to more than 150 languages. Installing it into our customer support system is easy and can be integrated to SM, email and chatbot. Review collected by and hosted on G2.com.
None. We have no bad experience or dislike when it come about Language I/O as they helps us to reduce our support team operation cost. Review collected by and hosted on G2.com.
1. Overall onboarding was easy. Their team set up a call to add the needed fields, create the accounts, etc. and we were up and running.
2. Job submission for our Zendesk Help Center is simple. Additionally, submitting jobs via ppt and excel are simple as well.
3. Have lots of language options and are able to cover translation for our global business needs. Review collected by and hosted on G2.com.
1. Getting the initital languages toggled on took some back and forth.
2. Content blocks are tricky to build into this process. Review collected by and hosted on G2.com.
To translate customer language to english wording for easiter understanding.
To reply back to customer by entering english words and transalte to customer language
Latest releases like quality flagging, partial translation, comment box enhancements Review collected by and hosted on G2.com.
Costing on per word basis
UI need to be more impressive / attractive Review collected by and hosted on G2.com.
I have had the privilege of being involved in steering team progress, and facilitating our sprint cycles with Language I/O’s Conversational Translation Tools. Integration with Salesforce went smoothly and enabled us to offer our support capabilities in the Service Cloud. The responsiveness of this tool is something that stands out; it’s like having a translator integrated into our workflow that almost renders language barriers non-existent. Review collected by and hosted on G2.com.
Nonetheless, chatbot integration learning curve was slightly steeper than anticipated. At first, some users found it hard to use, signalling our usability needs improvement. Review collected by and hosted on G2.com.
From the first call and demo to every interaction afterwards with their staff, they have been incredibly responsive. Not that you really need to reach out to them often because the product is super easy to set up on Salesforce (wish I could say the same for other apps) and simply just works like they demo'ed. Training the staff to use was simple and most of all, our customers appreciate that they can speak in their native tongue so nothing gets lost in translation :) Review collected by and hosted on G2.com.
Not much to the point that I dislike the product to not recommend to anyone looking for an efficient way to service international customers without hiring an implementation team or hiring foreign language agents which can be costly. Review collected by and hosted on G2.com.
Language I/O seamlessly integrates with Salesforce Service Cloud and Chat Bot, facilitating real-time translation for global customer communication through chat messages and emails. The swift implementation and maintenance-free operation have made it a daily tool for our agents.
The efficient, practical, and cost-effective service, coupled with flexible pricing, has been complemented by the professionalism and solution-driven approach of the Language I/O team.
It's ideal for a globalizing company, aiding quick onboarding and language support, enabling scalability without additional hiring, and offering around 150 language pair translations, including machine and live translation services.
Suggestion: Create a glossary for contextual, company/industry-specific terms to ensure accurate translations across all languages. Review collected by and hosted on G2.com.
For us, so far, all works well.
However, it was communicated to us that certain less commonly used language pairs might experience reduced accuracy in machine translations, potentially sounding a bit mechanical. The positive aspect is that the underlying engine is continually learning and evolving. Review collected by and hosted on G2.com.
- LIO support 100s of translation languages (both source & target)
- Salesforce integrations are easy to install, manage & maintain
- LIO application features are customizable to your integration reqs & available out-of-box
- In general there are multiple applications available for use & licensing is based on service consumption (vs. per application) Review collected by and hosted on G2.com.
- LIO Salesforce Chat translation app does not yet support the "Messaging / In-app" new channel Review collected by and hosted on G2.com.
