It just works. When we made the switch from RingCentral Contact Center to Service Cloud Voice, there were many growing pains that had to be overcome. Yet, none of those concerned Language I/O, that did exactly what it was supposed to do. Review collected by and hosted on G2.com.
As with any AI solution, there are times when the output comes across as machine generated, as opposed to a native speaker. These are seldom, but customer feedback has stated they can discern the structure or tone isn't a real human. Review collected by and hosted on G2.com.
67 out of 68 Total Reviews for Language I/O
Overall Review Sentiment for Language I/O
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Language I/O has been a fantastic cost-saving solution for our company. It enables our non-multilingual employees to effectively handle multilingual chats. Their support team has been exceptional, providing consistent check-ins to ensure a smooth transition. We've always had access to their support team for any questions that arise.
The extension was incredibly user-friendly, with a simple installation process and an intuitive interface that seamlessly integrated into our agents' workflows as they use it daily. We were pleased to find that it had no negative impact on their average handle time and has delivered positive results Review collected by and hosted on G2.com.
While it initially required time and effort to train the tool with our specific terminology, we found that consistent feedback and updates to the shared file were essential for its accuracy. We're pleased to report that the tool has now been successfully adapted to our company's unique language and terminology. Review collected by and hosted on G2.com.
I've worked in technical support for over two years. I've been using LanguageIO the entire time; I couldn't imagine working a support job without it. I love that it provides us with options to retranslate with an alternative translation engine; anyone who has at least tried learning a second language knows that language is filled with nuance. No two languages have a 1:1 translation ratio, so it's nice that LanguageIO understands that nuance and bakes it into the product. From the QBRs I've attended, it's also clear that LanguageIO as a company is very data-driven, which adds a sense of security for me. If LanguageIO has a new feature, I know it's something that has been researched/tested; it's not something that they'll rush out for the sake of being novel. Review collected by and hosted on G2.com.
I like the browser extension, I just wish there was a keyboard shortcut I could use to open it. Review collected by and hosted on G2.com.
It was easy to implement, and most importantly to note their responsive support for adding new languages or translating in bulk projects. it is easy to implement in our workflow and it's easy to use for our agents. I would specially recommend this if you need help with support to asian languages or other markets outside of the western market. Review collected by and hosted on G2.com.
I think it might be the credits method with translations, we have lots of in house support in terms of translations so we didn't face any limits but I can imagine that if are relying heavily on LIO for translations you would need to discuss your business needs with the team at LIO. Review collected by and hosted on G2.com.
I really like the fact that Language I/O integrates into Salesforce, so it really answers all of our translation needs. Very easy to use. We use it to translate emails and messaging sessions, as well as knowledge articles. The Support is also very quick and efficient. Highly recommend! Review collected by and hosted on G2.com.
The credit system for billing is a little challenging to understand and follow. Our initial estimation for how much credits we will need was inaccurate, so we will probably need to purchase additional credits on top of our subscription plan. Review collected by and hosted on G2.com.
The ease with how it integrates with SF CCC (Customer Care Center) Console. Not only that but also the UI is so seamless with SalesForce (SF) UI that there is almost next to zero onboarding required for the CCC agents. The implementation be it in sandbox environment or production environment is pretty easy and straight forward. Our agents love to use it regularly. The customer support team of LIO is best taking care of all the requirements going above and beyond supporting their customers setting them up for success. Review collected by and hosted on G2.com.
There is not really a great deal about not liking the tool, definitely as the industry progress on GenAI and AI overall would like to continue to see the support for the this technologies in LanguageIO Tools Review collected by and hosted on G2.com.
I love the ease of use. We use this for our contact center and the agents love it. Minimal training needed and it sits inside of our SFDC console. Any questions are answered within one day, which is unheard of these days. Review collected by and hosted on G2.com.
Maybe simplified billing like words instead of credits, but that is about it. Review collected by and hosted on G2.com.
It translates chats real-time with ease, make conversation with customers possible Review collected by and hosted on G2.com.
Shows words translated - should also show how many chats in each language got translated Review collected by and hosted on G2.com.
The backend translations in the customer's language are excellent. Without even knowing their language, we connect with customers in their language. Review collected by and hosted on G2.com.
Some problems in translating from two languages from same family. Ending up in wrong translations. Review collected by and hosted on G2.com.
Language I/O is easy to use. We use it for chat translation, and chats are automatically translated. Representatives do not need to adjust or select languages to translate. Additional languages and unique terms can be added as needed. We plan on using additional features such as email translation in the future. Review collected by and hosted on G2.com.
Billing was a little challenging at first as we had to become familiar with their credit terminology and rates. Review collected by and hosted on G2.com.
