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Lang.ai is able to efforlesly unlock the invaluable throve of data our customers provide us via tickets and requests.
It is not only valuable for the time it frees for agents while processing requests, it also clarify ambiguity on what the cathegories and contex of the tickets are about.
Ultimately in our implementation Lang.ai has been able to provide novel insight into what customer conversation are about, if we relied only on ticket dispositions from agent we would not have been able to proactively connecting the proverbial dots and flag issues days and weeks ahead of regular reporting cycles. Review collected by and hosted on G2.com.
I truly have no complaint about the product, it proved robust and effient over the years. Review collected by and hosted on G2.com.
23 out of 24 Total Reviews for Lang.ai
Overall Review Sentiment for Lang.ai
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The ease of use. Lang.ai is just one of those platforms that feels intuitive once you dive in.
It's become a crutial part of our day to day ticket management to rely on Lang for routing and automations - we'd be lost without it!
The next best thing? How easy it is to make adjustments. Some platforms come with a level of complexity that simply takes too long to understand. With Lang, what could be a hours of work becomes a small adjustment. Review collected by and hosted on G2.com.
I really have no complaints! The team has been so helpful over the last year and is always very welcoming of any and all suggestions we might come up with to make the platform more useful for us. I'm very excited to continue expand our use of Lang.ai. Review collected by and hosted on G2.com.
Lang AI's userThe user interface of Lang AI is not just remarkably simple to grasp, but also intuitive in its design. Our team experienced a seamless onboarding process and quickly mastered the tagging structure. Furthermore, the reporting is streamlined and delivers valuable insights without necessitating a deep dive into the data. Review collected by and hosted on G2.com.
The platform could be enhanced to offer more intuitive keyword suggestions. Review collected by and hosted on G2.com.
It's pretty simple to understand, and once you get the hang of it, it will will save you quite some time. Review collected by and hosted on G2.com.
It seems like lang creates it's own tags whenever it's tagging a project and that creates some confussion (i.e "land_automated_34j324kj23k4j23k4j234" . Review collected by and hosted on G2.com.
Lang has immediately allowed us to drive actionable insights from the output of Lang data associated with our support tickets. The implementation was easy, and they provided fantastic partnership throughout. Review collected by and hosted on G2.com.
There are some limitations around automations and tagging regarding how granular you can get with the logic I hoped Lang would have a solution for out the gate. Review collected by and hosted on G2.com.
Lang.ai has been instrumental in helping us stay on top of our incoming support tickets through the use of their ticket routing and automation features. Can't imagine life without this service! Review collected by and hosted on G2.com.
This isn't a dislike but more of an education opportunity - automations are built on triggers within your CRM (for us Zendesk), so it does require some technical knowledge out of the box to understand how your existing triggers will impact or interfere. Their implementation team was a HUGE help in making sure this step was crystal clear and offering troubleshooting support. Review collected by and hosted on G2.com.
Lang.ai is the best tool I have found for both Customer Support *and* Product. I recommend them to everyone I know, and as I always tell them: it's useless to use Zendesk without Lang.
We're a young company, and at first, I thought we might be too small to get sufficient ROI out of their product. I couldn't have been more wrong.
First, their incredible auto-tagging (and therefore improved auto-responding) freed up our support agents to focus on the things that matter most. But perhaps even more importantly, the data we get from that better tagging structure is helping us better inform our prodcut roadmap, and keeping the company more responsive to customers than ever before. Review collected by and hosted on G2.com.
Nothing so far - they themselves have the most incredible customer support team - they're amazing to work with, and highly responsive with any questions I've had. Review collected by and hosted on G2.com.
Lang.ai is very helpful in organizing an organization. I really do appreciate the feature that they automatically tag the tasks to the employees. Compared to its competitors, Lang.ai is easier to understand and use. Review collected by and hosted on G2.com.
I don't see anything missing from Lang.ai. Everything works perfectly fine for me. Maybe adding some new features that are a big help to an organization will be a big plus factor for Lang.ai. Review collected by and hosted on G2.com.
Lang has really helped our support team be more efficient overall. We utilize Lang to include internal notes and standard operating procedures in tickets automatically, send automatic replies to customers for standard two-touch tickets, get quantitative insights on what our customers are saying and more.
On top of that, the team is amazingly supportive. Our customer success manager, Brianna, is always there to help out when we have questions and the rest of the team has been amazing at getting us onboarded and set up for success. Review collected by and hosted on G2.com.
No complaints at this time! The team is amazingly supportive, responsive to feedback that we have, and helpful throughout! Review collected by and hosted on G2.com.
What I really like best about Lang.ai is that it is very easy to use and it manages the team's tasks really well. We use this with calls, emails, and chats. It is more organized than its competitors in the market. Review collected by and hosted on G2.com.
Lang.ai is already close to perfect, but just like any other platform, there are also some areas for improvement. It would have been better if it is much easier to navigate to employees who are new to the job. Review collected by and hosted on G2.com.
Lang automatically categorizes and structures our support data giving our team a complete view of what our customers are asking across all of our customer support channels. We had it up and running for our initial use case on day 1, with little to no fine-tuning required.
The automation features like smart routing and prioritization save our team a ton of time because they no longer have to deal with administrative tasks when tickets come in and can simply start helping our customers, substantially decreasing our ticket handle time. In addition, I can quickly source Fan feedback insights to include in our client business reviews without burdening the support reps directly. Review collected by and hosted on G2.com.
The UI is not the friendliest and takes a little bit of time to get used to - it could do better with overlapping clusters/filters to more easily drill down within the platform itself. Review collected by and hosted on G2.com.
