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Krisp Reviews & Product Details

GT
Managing Director
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Krisp?

I use Krisp for important File Note summaries of Client meetings via Teams and Zoom. It comprehensively summarises the meetings automatically into Key Points, Tasks and Meeting summary with Headings. I find I have little to change or edit thereafter. This has saved me hours of time, increased the detail of the meet summaries and improved our compliance. Review collected by and hosted on G2.com.

What do you dislike about Krisp?

I cannot change the microphone setting away from my PC Camera to my headset. I cant find the option to do so. I find the Transcript is not as accurate as the meeting summaries which are extremely accurate. This may be because Krisp is not picking up every word accurately as it is using the mic from my external camera rather than my headset? This could be my issue but I don't know how to correct it.

Also I switched off the calendar integration function as I allocate time in my calendar to complete tasks. Krisp was not differentiating between a to do task in my calendar and a client meeting so Krisp would keep reminding me of tasks and switching on as if it was a meeting to record when it was just my personal time to work on a task. Again this could be because I don't have the settings set up right rather than a product issue. Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

Automatic file notes, Background Noise Cancellation Review collected by and hosted on G2.com.

Response from Mary Atabekyan of Krisp

Dear Grant,

Thank you for taking the time to share your experience with Krisp! We’re thrilled to hear that our meeting summarization feature has been saving you time and improving compliance.

Regarding your concerns:

1) Microphone Settings: You should be able to change the microphone input in the Krisp app settings. Please try selecting your preferred headset in the audio settings in Krisp app and choose Krisp in your video conferencing tool audio settings (Teams/Zoom). You can check our help article for setup instructions: https://help.krisp.ai/hc/en-us/articles/360017441080-Set-up-any-app-with-Krisp.

If you continue facing difficulties, our support team would be happy to assist you.

2) Calendar Integration: We appreciate your insights on this! We’ll take your feedback into consideration for future improvements.

If you need any help adjusting your settings, feel free to reach out to our support team at support@krisp.ai, and we’d be happy to assist you.

Krisp Overview

What is Krisp?

Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through Noise Cancellation, Accent Conversion, Call Transcription, Summarization and Recording. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp has transcribed over 10 million calls and processes over 75 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.

Krisp Details
Product Website
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Krisp Community
Languages Supported
English
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Product Description

Krisp is an AI-powered "virtual microphone and speaker" noise cancellation app that integrates seamlessly with all online conferencing and softphone solutions to provide users with crystal clear audio, consistent HD voice quality, and zero background noise distractions on every call.

How do you position yourself against your competitors?

Only Krisp can break down barriers many professionals face in today’s work environment by detecting and eliminating background noise, giving users peace of mind during meetings and providing them with the tools they need to be better communicators.

Our bi-directional functionality provides not just outbound noise cancellation, but also inbound noise cancellation, ensuring that background noise from the other end of the call doesn’t disrupt the meeting even if the other user is not using a noise cancellation solution. These capabilities work across thousands of communication apps and on any microphone, headset, or speaker—providing the flexibility to use multiple virtual meeting providers and any device. Voice Cancellation, Krisp's newest innovation, is the only device-agnostic background voice removal solution made for professionals.

With quick, easy set up and enterprise-level security, Krisp is a must-have for any organization whether their employees are working remotely, call centers, open office environments, or coworking spaces.


Seller Details
Company Website
Year Founded
2017
HQ Location
Berkeley, California
Twitter
@krispHQ
5,931 Twitter followers
LinkedIn® Page
www.linkedin.com
274 employees on LinkedIn®
Description

Krisp’s Voice AI technology enhances voice communication through audio cleansing, bi-directional noise cancellation, accent localization, speech-to-speech translation, and call transcription to elevate the customer and agent experience and increase the productivity of every conversation. Krisp technology processes over 75 billion minutes of conversations per month, improving the productivity and efficiency of hundreds of thousands of agents and CX professionals everywhere. Krisp is trusted by the world’s largest global call centers and service providers, who report that Krisp has helped them achieve up to a 78% drop in noise complaints, an 8% increase in CSAT, and as much as a 10% decrease in AHT.


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Recent Krisp Reviews

GT
Grant T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Absolutely Love Krisp"
I use Krisp for important File Note summaries of Client meetings via Teams and Zoom. It comprehensively summarises the meetings automatically into ...
Ollie B.
OB
Ollie B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool for monitoring calls plus blocking background noise"
Transcription tool is great when you dont always capture everything on a call
Abdo M.
AM
Abdo M.Enterprise (> 1000 emp.)
0.0 out of 5
"Awful Technical Customer Service by Krisp, although its ads are being thrown at me everywhere"
It is useful if you are in a noisy environment, I used to use it for 4 years until I faced this awful technical customer service.
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Krisp Media

Krisp Demo - Krisp AI Voice Clarity
Use Krisp to eliminate background noise, voices and echoes bi-directionally across any digital voice application.
Krisp Demo - Krisp AI Accent Localization
NEW FEATURE! AI-powered Accent Localization technology utilizes real-time inflection changes to help customers understand agents better by dynamically changing agents' accents into the customer's natively understood accent.
Krisp Demo - Krisp AI Meeting Assistant
Transcribes voice conversations in real-time across any application and summarizes main points, action items, and meeting notes for sharing and collaboration.
Krisp Demo - Krisp Meeting Notes
Transcribes voice conversations in real-time across any application and summarizes main points, action items, and meeting notes for sharing and collaboration.
Play Krisp Video
Play Krisp Video
Play Krisp Video
Play Krisp Video
Play Krisp Video

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562 out of 563 Total Reviews for Krisp

4.7 out of 5
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562 out of 563 Total Reviews for Krisp
4.7 out of 5
562 out of 563 Total Reviews for Krisp
4.7 out of 5

Krisp Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for KrispQuestion

Time to Implement
<1 day
>12 months
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48+ months
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JF
Senior Project Manager
Design
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Krisp?

The quality of our calls suffered due to the working environment which was occasionally noisy. With Krisp all we needed was to install and activate it; that’s all, you don’t have to be a technology expert, you don’t need to understand it. The impressive AI noise cancellation can instantly remove any ambient noise, whether it’s a dog barking or even the squeak of a blender. Our meetings can now take place remotely, without distractions or noise. Also, echo cancellation is fantastic; it eliminates the annoying echo effect that would occur when several people were in the same room. Review collected by and hosted on G2.com.

What do you dislike about Krisp?

Although technical assistance is helpful and responsive, it takes much longer to receive responses than expected; for example, we needed information on plans, and they responded rather slowly. Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

The quality of our meetings has increased considerably, in the office we no longer have to ask people to lower their voices or find a more peaceful area, used to be tedious and consumed by distractions. Thanks to Krisp, we can now have meetings remotely without distractions like outside noise. During the crucial presentation to the client, we can maintain our clear and professional communication despite the construction that was taking place outside of our office. Review collected by and hosted on G2.com.

Response from Mary Atabekyan of Krisp

Thank you for your feedback Jaime! We're thrilled that Krisp has improved your call quality and eliminated distractions. We appreciate your note on support response time and are working to improve it.

Your satisfaction means a lot to us - feel free to reach out anytime!

Hugo F.
HF
Assistente Administrativo em Geoprocessamento
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Krisp?

My name is Hugo, and I live in São Paulo, Brazil. I want to take a moment to express my gratitude and appreciation for the excellent work you’ve done with Krisp. After an accident in 2023 that left me quadriplegic, I’ve faced many challenges in my daily life. Krisp has been a game-changer for me, greatly improving my communication and productivity.

The quality of noise cancellation and the overall performance of the software are outstanding. Krisp is, without a doubt, one of the best programs I’ve ever used.

Thank you for creating such an amazing tool! Review collected by and hosted on G2.com.

What do you dislike about Krisp?

Krisp is an incredible tool that greatly helps me daily! I’d love to see support for Brazilian Portuguese in the future. Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

Krisp helps me take notes, capture key points, and act as an assistant during meetings to keep me organized. The noise cancellation is excellent, and the tool is incredibly practical and easy to use. Review collected by and hosted on G2.com.

Ivan V.
IV
BIM Project Manager
Civil Engineering
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Krisp?

As a Project Manager, I always struggled with writing detailed meeting minutes. I hate it! Thus, I ended with not doing them at all... (yes, I am guilty as it is a terrible practice)

But, KRISP has changed everything! (literally) I am now returning to the practice of meeting minutes on my projects.

Now I only need to review the details of the text KRISP has generated and send it to the team and client. The price is reasonable, so I bought a subscription right away - it saves me so much time and relieves my frustration. Review collected by and hosted on G2.com.

What do you dislike about Krisp?

There is nothing you are ALLOWED to dislike with such great price and functionality! Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

Generation of Meeting Minutes with it's 'Summaries' and detailed Meeting Minutes with 'Outlines". Review collected by and hosted on G2.com.

Response from Mary Atabekyan of Krisp

Dear Ivan,

We're so happy to hear that Krisp has made meeting minutes effortless for you! Saving time and reducing frustration is exactly what we aim for. Your enthusiasm means the world to us!

Thanks for your support - let us know if you ever need anything.

Abdo M.
AM
Senior Frontend Developer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Krisp?

It is useful if you are in a noisy environment, I used to use it for 4 years until I faced this awful technical customer service. Review collected by and hosted on G2.com.

What do you dislike about Krisp?

I got extremely unprofessional and disrespectful customer service emails from their technical customer support, pushing to close the ticket despite not solving any of my issues I mentioned. Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

Krisp is a windows application I use to reduce noise cancelling in my calls. It has been bulky recently, and trying to add really unneeded features. Review collected by and hosted on G2.com.

Response from Mary Atabekyan of Krisp

Dear Abdo,

Thank you for sharing your feedback. We’re sorry to hear about your recent experience.

I wanted to follow up regarding your concerns. Our support team reviewed your case, and it appears that your subscription was canceled due to a declined payment by the bank. Unfortunately, this means the renewal now reflects our updated pricing.

To assist, we’ve provided a one-time 30% discount to help reduce the cost of repurchasing the yearly subscription. We understand this may be frustrating, but this is the best offer available at this time.

If you need any further assistance, please don’t hesitate to reach out to our support team at support@krisp.ai. We’re happy to help.

Denis R.
DR
Case Manager
Legal Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Krisp?

The feature that allows you to remove your background noise, I no longer have to worry about any interaction via phone call, Krisp make it clear and free of background noise. Review collected by and hosted on G2.com.

What do you dislike about Krisp?

The background noise remover only works with USB headsets, it's use is not available for Bluetooth devices nor 3.5 mm jack headphones. Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

Interactions with Clients at my firm, I no longer have to worry about being in an isolated room, nor about my dog sudden barking or my child yelling. Review collected by and hosted on G2.com.

Response from Mary Atabekyan of Krisp

Thank you for your feedback! We’d like to clarify that Krisp Noise Cancellation works seamlessly with any headset device, including USB, Bluetooth, and 3.5mm jack headphones. If you’re experiencing any issues, please don’t hesitate to reach out to our support team at support@krisp.ai for assistance. We’re here to help!

Verified User in Consulting
CC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Krisp?

I have been a Krisp user for 5 years, and collegues on the other side of team calls cannot hear my dog barking in the background at the Amazon driver. Review collected by and hosted on G2.com.

What do you dislike about Krisp?

Lately the product sucks and their customer service is quickly following. I have reported tickets in the past were my meetings are not being recorded or transcribed. Support just pushed me off on it. Last week I had 9 meetings using Krisp and only 3 of them kept their transcriptions, even though the transcription popped up after each call. I found this out this morning when I needed to go back and review a meeting from last, which unfortunately was not there.

Since Krisp revised their pricing and increased it by 60% from $60 to $96, I had to cancel my subscription. I wont pay an increase for a product whos reliability has dropped more than 60%. Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

It drastically reduces my background noise. No one on the call hears my dog barking. Review collected by and hosted on G2.com.

Response from Mary Atabekyan of Krisp
(Original )

We appreciate your five years of support and are sorry to hear about your experience. We understand the frustration with transcription issues and would love to investigate - please reach out to support@krisp.ai so we can assist.

Regarding pricing, we recognize your concerns and strive to provide the best value. We appreciate your feedback and hope to improve your experience.

Verified User in Civil Engineering
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Krisp?

This was my first time using an AI meeting assistant, and I was surprised by how seamless and accurate it was. The transcription is accurate, but the best part for me was the accuracy of (a) the summary and (b) the action items of my meeting. The AI even spelled unusual technical jargon correctly. Review collected by and hosted on G2.com.

What do you dislike about Krisp?

I'm not sure this is a dislike, exactly, but I'd like to find a way to export the summary and action items to an app like Things 3, Drafts, etc. Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

Once I have enough confidence in it, Krisp will help me stop taking manual notes and action items so I can focus on the meeting itself and being present in the moment. Review collected by and hosted on G2.com.

Response from Mary Atabekyan of Krisp

We're glad to hear that you're enjoying Krisp's transcription and summaries! Regarding your request to export summaries and action items to apps like Things 3 or Drafts, you can automate this using Zapier.

You can find step-by-step instructions here: https://help.krisp.ai/hc/en-us/articles/14772270941852-Integrate-Krisp-with-Zapier

We appreciate your feedback and hope this helps streamline your workflow even more!

JL
Unemployed
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Krisp?

I have multiple microphones set up around my workspace. I transcribe a lot. The Ai generated summaries are impressive Review collected by and hosted on G2.com.

What do you dislike about Krisp?

It doesn't seem to understand my voice very well. Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

I personally use krisp outside of a work environment with teammates, only Ai assistants, etc. I find my experience with krisp keeps me enthusiastic which keeps me motivated Review collected by and hosted on G2.com.

Response from Mary Atabekyan of Krisp

Dear Jason,

Thank you for your kind words! We're thrilled that you find our AI-generated summaries impressive. Regarding voice recognition issues, we’d love to help improve your experience. Please reach out to our support team at support@krisp.ai, and we’ll assist you in optimizing Krisp for better voice understanding.

We appreciate your feedback and look forward to helping you!

Enan H.
EH
Product
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Krisp?

I've used Krisp for a few years and have recommended them to many others. It's a great tool for me to cancel out background noise, especially when my kids are at home or I am in a noisy area working. Review collected by and hosted on G2.com.

What do you dislike about Krisp?

There was an instance where I was billed and I did not recall subscribing for a different work account but Vahan was great at communicating what happened and helped me out one-time for this issue. I appreciate that very much and will continue recommending others to Krisp and using it myself when I need it Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

Noise cancellation Review collected by and hosted on G2.com.

Osbel G.
OG
English Tutor
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Krisp?

I love how it can be easily integrated to any platform for video conferencing. It's easy to use and has great customer support as well. I would really recommend this software for daily use at your workplace. Review collected by and hosted on G2.com.

What do you dislike about Krisp?

I could slow down your system a little bit if you don not have a good processor. Review collected by and hosted on G2.com.

What problems is Krisp solving and how is that benefiting you?

I work online from home and it could be frustrating and irritating to hear dogs barking, cars honking and so many other things. However, Krisp has proved to be a fantastic solution to all that. It cancels noise and provides a clear sound back and forth when you are speaking with a client, patient or student. I love this software. Awesome! Review collected by and hosted on G2.com.