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Kore.AI Reviews & Product Details - Page 6

Kore.AI Overview

What is Kore.AI?

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with an AI agent platform and no-code tools for custom development and deployment at Enterprise scale. Kore.ai takes an agnostic approach to model, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.

Kore.AI Details
Product Website
Languages Supported
Arabic, Catalan, German, English, Finnish, French, Hindi, Indonesian, Italian, Japanese, Kazakh, Korean, Marathi, Malay, Dutch, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Tamil, Telugu, Ukrainian, Chinese (Simplified), Chinese (Traditional)
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Product Description

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.


Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,620 Twitter followers
LinkedIn® Page
www.linkedin.com
1,104 employees on LinkedIn®
Description

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with an AI agent platform and no-code tools for custom development and deployment at Enterprise scale. Kore.ai takes an agnostic approach to model, data, cloud and applications used, giving customers freedom of choice. Trusted by over
00 partners and 400 Fortune
000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more. From generative AI applications to RAG/LLM-based search to optimizing experiences, Kore.ai empowers businesses with easy-to-use AI across use cases. With an all-in-one platform, no-code tools, and pre-built solutions, businesses have everything they need to adopt AI easily and safely.


Abhijit Balkrishna M.
AM
Overview Provided by:

Recent Kore.AI Reviews

Verified User
G
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Overall Experience"
very simple and easily understandable platform. Even a person not having AI background can learn Kore AI platform easily
Verified User
C
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Great product and training"
The capability to add structure and Gen AI together is excellent, as it creates a very conversational but controlled experience for the end user. I...
GC
Gangineni C.Mid-Market (51-1000 emp.)
5.0 out of 5
"Advanced Technology"
Features in kore.ai was really very amazing.
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Kore.AI Media

Kore.AI Demo - Chatbot Dashboard
Real-time analytics showing usage by channel, intent, behavior
Kore.AI Demo - Bot Tasks
Kore.ai Bots platform supports the following types of tasks with different use cases
Kore.AI Demo - Channels
Bring customers and brands together through personalized, omnichannel experiences
Kore.AI Demo - Dialog Tasks
Kore.ai Dialog Tasks represent a full conversational flow between a user and a bot with a network of nodes that are connected using conditions.
Kore.AI Demo - Knowledge Graph
Kore.ai Knowledge Graph (KG) helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs.
Kore.AI Demo - Storyboard
Visualizing how end-users are expected to interact with the bots is a very essential exercise in building successful bots
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Video Reviews

385 Kore.AI Reviews

4.7 out of 5
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385 Kore.AI Reviews
4.7 out of 5
385 Kore.AI Reviews
4.7 out of 5

Kore.AI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Kore.AIQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RB
Team Lead
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Kore.AI?

The interface and ease of using the tool Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Need more sample codes to understand more about the tool. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Very easy tool to create chat bot and testing feature is also great Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hello Ravikiran,

Thank you for your valuable feedback! We're thrilled to hear that you find the XO platform interface easy to use and appreciate the chatbot creation and testing features. We understand the importance of having more sample codes to better understand the tool, and we’re working on enhancing the resources available to help you get the most out of the platform. If you have any further questions or suggestions, we’d be happy to assist!

Cheers,

Team Kore.ai :)

Srinivas Khowshik M.
SM
Associate
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Kore.AI?

The Ui and the easyness of api calls. Accessing test chatbot while building the bot was super helpful. Easy Implementation. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Sometimes, It can lag for a bit. Would've been very helpful if NLP settings were more basic Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Kore.Ai is helping me customer interactions with the busines by automating the conversations. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hey Srinivas,

Thank you for your valuable feedback! We're glad to hear that our platform's user interface and ease of API calls have enhanced your experience, and that testing the chatbot while building has been helpful. We appreciate your suggestion regarding the NLP settings, and we'll take it into consideration for future updates. It's great to know that Kore.ai is helping you streamline customer interactions through automation, making business processes more efficient!

Cheers,

Team Kore.ai :)

Verified User in Consulting
GC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Kore.AI?

Kore.ai has good interface and provide detailed yet simple view of processes and current bot state. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

found it bit complicated for the multiple AI tools usage and integration from 11th version. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Developing virtual assistants for improving the customer experience and reduce manual resources for all time availibility. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hi,

We appreciate your feedback! It’s great to hear that you find our platform’s interface user-friendly, with clear insights into processes and the current bot state. We understand that the complexity of integrating multiple tools in XO11 could be challenging, and we value your perspective on this. XO platform's ability to help develop virtual assistants for enhanced customer experiences and reduced manual effort is exactly what we aim to achieve, and we’re glad it’s benefiting you. Thank you for sharing your experience!

Cheers,

Team Kore.ai :)

Verified User in Health, Wellness and Fitness
GH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Kore.AI?

Kore.AI is one of its kind platform that helped me to created a chatbot for a healthcare use case. Its seamless functionality and the serial in which it appears is very helpful for a first-time user. The platform helps users to implement and integrate an idea quite easily. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

As of now, I have not found anything that require negative feedback. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

As of now, I have used the Kore.AI platform for chatbots. So, it has helped me in creating chatbots that require minimum human intervention. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hello,

Thank you for sharing your feedback! We're thrilled that our platform has been instrumental in helping you create a chatbot for a healthcare use case. It’s great to know that the platform's seamless functionality and intuitive workflow made it user-friendly, especially for a first-time user. We’re also glad to hear that the platform supports your ideas and integrations effortlessly. Your experience of creating chatbots with minimal human intervention highlights the value Kore.ai brings to automation.

If there's anything more we can assist you with, please let us know. We're here to help!

Cheers,

Team Kore.ai :)

Verified User in Information Technology and Services
GI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Kore.AI?

Kore.ai's powerful NLU enables chatbots to understand and respond accurately to user queries. It effectively handles various intents, making interactions smooth and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

While Kore.ai provides extensive capabilities, some advanced features can have a steep learning curve, particularly for new users or those without technical expertise. Setting up complex workflows may require additional time and effort. Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Kore.ai addresses several key challenges, bringing significant benefits to businesses and enhancing customer experience:

Automating Customer Service

Streamlining Workflows and Processes

Supporting 24/7 Availability Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hey,

Thank you for your valuable feedback! We're glad to hear that our platform's powerful NLU is helping deliver smooth and accurate interactions for your users. We understand that some advanced features can present a learning curve, especially for new users, and are continuously working to make these features more accessible. It's great to know that our product is addressing key challenges like automating customer service, streamlining workflows, and providing 24/7 availability, helping to enhance your business operations and customer experience. Your input helps us improve the platform!

Cheers,

Team Kore.ai :)

MV
Chatbot developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Kore.AI?

The best thing I like in kore ai is its XO11 platform which is used to build most efficient chatbots Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

I don't have anything to dislike kore ai Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Problems kore ai is solving is building chatbots of using voice and chat Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hi Manikanta,

Thank you for sharing your feedback! It’s wonderful to hear that you’re enjoying the XO11 platform and how it helps in building efficient chatbots. We're glad to know that our platform is solving problems related to both voice and chat-based chatbot creation for you. If you have any further thoughts or experiences to share, we’d love to hear them!

Cheers,

Team Kore.ai :)

Verified User in Retail
UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Kore.AI?

improvising and understands the business value of the use case Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

some platform integration concerns with KIBO Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Being the core engine for LLM and deeplearning concepts Review collected by and hosted on G2.com.

AS
Associate Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Kore.AI?

The feature are the best thing about kore.AI, it provides a lot of features to developers to quickly develop a virtual agent and it is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

The bot builder is a bit laggy, sometimes it does not work so need to do a hard refresh Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Allow clients to better handle their customer queries Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hello Anvesh,

Thank you for your valuable feedback! We're thrilled that you find our platform's features helpful in quickly developing virtual agents. We also appreciate your note about the bot builder's performance, and we're actively working to improve the platform's responsiveness. It's great to hear that Kore.ai is helping clients better handle customer queries. If you have any further suggestions or need additional support, please feel free to reach out!

Cheers,

Team Kore.ai :)

Verified User in Computer & Network Security
AC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Kore.AI?

The tool is very userfriendly and very fast interactive.

Natural laungage implementaion is very good,

Application programing implementation integration is very good.

Go for it Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

Nothing its grt, its very usefull, grt design platform Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

Chat Bot, Natural laungauge implementation, Time consuming. Review collected by and hosted on G2.com.

Response from Srinivas Borra of Kore.AI

Hello,

Thank you for your feedback! We're delighted to hear that you find our XO platform user-friendly and appreciate its fast and interactive design. It’s great to know that the natural language implementation and API integration meet your expectations. We’re thrilled that the platform is helping you with chatbot development, natural language capabilities, and time-saving benefits. Your kind words motivate us to continue enhancing the experience for all our users.

Let us know if there's anything more we can assist you with!

Cheers,

Team Kore.ai:)

Verified User in Health, Wellness and Fitness
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Kore.AI?

multiple channels, conversational ai, different types of nodes Review collected by and hosted on G2.com.

What do you dislike about Kore.AI?

performance issue on heavy load, session data management issue Review collected by and hosted on G2.com.

What problems is Kore.AI solving and how is that benefiting you?

it solves conversational ai using ivr channel Review collected by and hosted on G2.com.