--- title: Kore.AI Reviews meta_title: 'Kore.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 474 reviews by the users' company size, role or industry to find out how Kore.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 474 scale: '5' date_modified: '2026-07-12' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kore.AI Reviews **Vendor:** Kore.ai **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.6/5.0 **Total Reviews:** 474 ## About Kore.AI Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. ## Kore.AI Pros & Cons **What users like:** - Users appreciate the **ease of use** in Kore.AI, allowing for effortless configuration and integration with third-party APIs. (206 reviews) - Users love the **user-friendly UI** of Kore.AI, enabling effortless configurations and easy bot creation. (117 reviews) - Users appreciate the **user-friendly experience** in chatbot development offered by Kore.AI, making it accessible for beginners. (96 reviews) - Users value the **effortless integrations** in Kore.AI, enhancing flexibility and user satisfaction with third-party APIs. (85 reviews) - Users appreciate the **easy integrations** of Kore.AI, enhancing their experience with seamless connectivity to various platforms. (74 reviews) - Users praise the **user-friendly interface** of Kore.AI, making chatbot creation and configuration effortless and enjoyable. (72 reviews) - Easy Setup (70 reviews) - Users praise the **easy creation** of bots with Kore.AI, benefiting from its user-friendly features and templates. (68 reviews) - Intuitive (64 reviews) - Helpful (59 reviews) **What users dislike:** - Users report a **challenging learning curve** with Kore.AI, especially for those seeking simplicity and ease of use. (46 reviews) - Users experience **usage limitations** that hinder effective database interaction and feature customization for client needs. (43 reviews) - Users experience **slow performance** with lagging and loading issues, hindering their overall experience with Kore.AI. (39 reviews) - Users experience **slow loading** times with Kore.ai applications, especially during updates, impacting smooth usage and functionality. (31 reviews) - Users experience **random bugs and glitches** on Kore.AI, impacting platform performance and reliability. (29 reviews) - Users find **poor documentation** as a major issue, especially regarding integration details for Kore.AI. (27 reviews) - Users experience **performance issues** with Kore.AI, citing slow loading times and lags during development activities. (25 reviews) - Missing Features (23 reviews) - Bug Issues (22 reviews) - Complexity (20 reviews) ## Kore.AI Reviews ### 1. Smart No-Code AI That Deflects Tickets and Delivers Clear ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Achyuth Kumar K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Kore.AI?** It offers no-code, drag-and-drop features, along with extensive support for deploying the app across various channels. AI is smart enough to understand messy, natural language rather than just acting like a basic FAQ bot. The ROI is clear: it deflects a ton of manual support tickets, making the investment well worth it for any team looking to scale. The training support was amazing. **What do you dislike about Kore.AI?** Even though it’s "no-code," the interface is so packed with advanced features that it feels cluttered and overwhelming for a beginner. It takes a lot of time to truly master how to build complex flows without hitting a wall. I’ve also run into some performance lag when the bot is trying to pull data from multiple integrations at once, it can cause a noticeable delay in the chat, which isn't ideal for a smooth user experience. **What problems is Kore.AI solving and how is that benefiting you?** The biggest benefit has been the "self-service" aspect, customers get instant answers to things like order tracking, order details without waiting in a queue. **Official Response from Srinivas Borra:** > Hi Achyuth, Thank you for such a thorough and thoughtful review! We're thrilled to hear that our no-code, drag-and-drop capabilities and multi-channel deployment are working well for your team. It's especially rewarding to know that the AI is handling natural, messy language effectively rather than just acting as a basic FAQ bot, that's exactly the intelligence we've worked hard to build in. The ROI you're seeing through ticket deflection and the self-service experience you've enabled. Giving customers instant answers on order tracking and details without waiting in a queue is precisely the kind of outcome we aim to deliver. We're also glad the training support made a positive impression! We appreciate your honest feedback on the interface feeling cluttered and overwhelming for beginners. You're right that the sheer depth of features can make the initial experience feel like a lot to take in, and we are actively working on improving the onboarding experience and simplifying navigation to make the platform more approachable without sacrificing its power. Regarding the performance lag when pulling data from multiple integrations simultaneously, thank you for flagging this. We understand how critical response speed is for a smooth user experience, and our engineering team is focused on optimizing integration performance to reduce those delays. We'd also encourage you to reach out to our support team so we can look into your specific setup and help tune it for better performance. We truly value your partnership and feedback, it helps us build a platform that works better for everyone. Thank you for being a part of the Kore.ai community! Cheers, Kore.ai ### 2. A Great First Platform for Learning and Building Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Yashwanth K. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Kore.AI?** This is the first platform I’ve ever used to learn, try things out, and build chatbots. Because of that, I genuinely liked everything about it. **What do you dislike about Kore.AI?** One thing I don’t like about Kore.AI is the agent node performance during chat conversations. At times, the agent node stops working, and we have to log out and log back in, and also refresh the page, to get it working again. **What problems is Kore.AI solving and how is that benefiting you?** So far, I’ve learned about automation AI, contact center AI, and a little bit about search AI. I find all of these areas quite useful for many real-time applications that people use in day-to-day life. **Official Response from Srinivas Borra:** > Hi Yashwanth, Thank you so much for sharing your journey with Kore.ai, it truly means a lot to us to have been your first platform for learning and building chatbots! Hearing that you enjoyed the experience from the very start is incredibly encouraging for our entire team. It's wonderful to know that you've been exploring Automation AI, Contact Center AI, and Search AI, and finding real-world relevance in each of these areas. That's exactly the kind of hands-on discovery we hope every user experiences on our platform. We appreciate you highlighting the agent node performance issue during chat conversations. We understand how disruptive it can be to have to log out, log back in, and refresh just to get things working again, and we sincerely apologize for the inconvenience. Our engineering team is actively looking into stability improvements for the agent node, and your specific feedback will help us prioritize and address this more effectively. In the meantime, if you face this issue again, please don't hesitate to reach out to our support team. We'd love to help troubleshoot and ensure a smoother experience for you. Thank you again for your trust in Kore.ai, and we look forward to supporting you as you continue to grow and build! Cheers, Kore.ai ### 3. Comprehensive Automation and Seamless Bot Development **Rating:** 4.0/5.0 stars **Reviewed by:** Pratik M. | Chatbot Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2025 **What do you like best about Kore.AI?** What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots. **What do you dislike about Kore.AI?** Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients. ### 4. Supportive Instructor and Clear Documentation Make Learning Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Doaa S. | Dynatrace Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Kore.AI?** 1- The professional instructor Suman Gurram is supportive and explains the topic in an easy manner 2- The Kore.AI documentation is understandable and easy to follow in implementation 3 - The recorded sessions are helpful 4- Ease of integration with 3rd party 5- the number of created application is unlimited 6- the trial days are reset with each new application **What do you dislike about Kore.AI?** 1- in the platform, I can't delete the unused components that I created by mistake or no longer used, such as: node, message, entity ...etc. **What problems is Kore.AI solving and how is that benefiting you?** it helps me in creating my first AI agent that understood the conversation and rich of different resources (FAQ, documents, websites and CSV), by this feature my agent will understand the user's intent to rely on AI Fastly and easy ### 5. Powerful Conversational AI Platform with Impressive Enterprise Features **Rating:** 5.0/5.0 stars **Reviewed by:** Chetan P. | System engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Kore.AI?** Kore.AI stands out for its robust and highly customizable conversational AI platform tailored for enterprise use. The best aspect is its low-code/no-code interface, which allows both technical and non-technical users to build intelligent virtual assistants efficiently. The platform supports omnichannel deployment, advanced NLP capabilities, and integrations with major enterprise systems (like Salesforce, ServiceNow, and Microsoft Teams), making it highly versatile. **What do you dislike about Kore.AI?** While Kore.AI is a powerful platform, it does come with a few drawbacks. The most notable is its steep learning curve—especially for users who are new to conversational AI or enterprise-level platforms. Despite offering a low-code interface, mastering the full feature set (like advanced NLP configurations, custom integrations, and conversation flows) can take time and often requires technical expertise. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI solves the problem of inefficient, slow, and costly customer and employee support by using conversational AI to automate routine interactions. You get faster answers, 24/7 support, and smoother interactions with companies—without waiting on a human for simple requests. **Official Response from Srinivas Borra:** > Hey Chetan, Thank you for sharing such a thoughtful and balanced review. We truly appreciate you taking the time to highlight both the strengths of the Kore.ai platform and the areas where users may need more support as they get started. We’re glad to hear that our low-code/no-code capabilities, enterprise-grade NLP, omnichannel support, and integrations with systems are delivering value for you. Kore.ai is designed to give organizations the flexibility to build sophisticated conversational experiences while scaling across complex enterprise environments, and it’s encouraging to know these features are making a difference. You also raise an important and valid point about the learning curve. Because Kore.ai offers deep customization, advanced NLP tuning, and extensive integration options, there is an initial investment in learning, especially for users who are new to conversational AI or enterprise platforms. To address this, we continue to expand our onboarding resources, documentation, tutorials, and training programs to help users progressively build expertise, from simple assistants to highly advanced use cases. Our goal is to make it easier for teams to unlock the platform’s full potential at their own pace. We’re especially pleased that Kore.ai is helping reduce inefficiencies in customer and employee support by automating routine interactions and enabling faster, always-on assistance. Delivering quicker responses, smoother experiences, and reduced operational costs is exactly the outcome we aim to support for our customers. Thank you again for your feedback. Reviews like yours help us continue to improve the platform and better support our user community. Cheers, Team Kore.ai :) ### 6. Impressive AI Automation, But Needs Better Adaptability **Rating:** 3.5/5.0 stars **Reviewed by:** Anudeep K. | Programmer Analyst Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Kore.AI?** The new AI features integrated into the system are a significant improvement. The way AI is used to automate tasks, such as in search and automation within the chatbot, is truly impressive. **What do you dislike about Kore.AI?** The system definitely needs improvement. I encountered several bugs in the latest version of XO. For example, the sub intent feature did not function as expected, and there were occasions when the chatbot crashed and failed to perform as it should. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai offers a range of features that make it easy to use and require fewer people for development. Additionally, it simplifies the process of monitoring issues and identifying errors. ### 7. Thee most developer friendly platform ever for IVA development **Rating:** 5.0/5.0 stars **Reviewed by:** Irul M. | senior engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Kore.AI?** Everything from design to build to deployment to testing,all are integrated in a single platform which reduces the hurdles faced by we developers. Low code platform with place to analyse bot performance are really helpful in real time monitoring. **What do you dislike about Kore.AI?** Adding templates and images for enumeration list entity needs some additional work which could be taken care of. More features for IVR will be cherry on cake if available.Try to add an inbuilt non relational database also along with existing database. **What problems is Kore.AI solving and how is that benefiting you?** NLP engine is really good even after few shortcomings and some real time customer issues are addressed and solved within very less time because of developer friendly environment. **Official Response from Srinivas Borra:** > Hi Irul, Thank you for such an enthusiastic review! Being called the most developer-friendly platform for IVA development is truly an honour, and it means the world to our team who works hard to make that a reality. We're glad to hear that our end-to-end integrated environment, from design and build to deployment and testing, is helping reduce friction for developers like yourself. Knowing that our low-code approach and real-time bot performance analytics are making a difference in your day-to-day work is exactly the kind of feedback that keeps us going. It's also great to hear that our NLP engine is delivering strong results and helping resolve real-time customer issues quickly. That speed-to-resolution in a developer-friendly environment is something we're proud of. Thank you for your very specific and constructive suggestions; they are genuinely valuable. We've noted your feedback on templates and images for enumeration list entities, enhanced IVR features, and the addition of a built-in non-relational database. These are excellent ideas and we will be sure to pass them along to our product team for consideration in future roadmap planning. We truly appreciate your continued support and partnership with Kore.ai. Keep the feedback coming — it helps us build a better platform for developers everywhere! Cheers, Kore.ai ### 8. Effortless Low-Code Development with Flexible Customization with Pro-Code, Support Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** vipul p. | Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Kore.AI?** The most valuable aspect of the Kore.AI platform ecosystem is how easy it is to develop solutions using its low-code and no-code features, while still offering the flexibility for customization through pro-code capabilities. Additionally, it supports integration with various middleware systems like botkit and webSDK, among others. Kore.ai strikes an ideal balance between low-code/no-code tools for quick development of virtual agents and automation systems, and giving developers the control they need for more advanced customization. **What do you dislike about Kore.AI?** From a business perspective, I don't find any features in Kore.ai that I particularly dislike. On the other hand, as a developer, I have observed that new support tickets may occasionally take some time to be addressed. Still, considering how mature the Kore.ai platform is and the size of its client base, some delays are understandable, especially when weighed against the extensive feature set it offers. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai assisted us in automating a variety of use cases related to HR, ITSM, and our internal knowledge base, which has improved productivity and efficiency for different stakeholders within the organization. Additionally, the agent-building capabilities of Kore.ai enabled us to automate workflow approvals, resulting in a 30% increase in approval rates. The implementation of Kore.ai's contact center has also enhanced customer satisfaction by resolving queries more efficiently and has allowed our customer support teams to use their time more effectively. ### 9. Its a quite one of the good platforms to develop a bot and integration it to other apps. **Rating:** 5.0/5.0 stars **Reviewed by:** Kodeeswaran C. | Senior IVA developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kore.AI?** Integration with other apps and simple UI. It is so simple as it is having a straight forward approach in developing the bot.Implementing the bot is also so simple, all you need is a url thats all. Customization of the bot is a highlight. **What do you dislike about Kore.AI?** Not much but a little improvement is needed in processing the utterances and training the bot. **What problems is Kore.AI solving and how is that benefiting you?** The problem which we faced was L1 support so we came with an idea to develop an agent to cut out the time of the response. So after implementing the idea as a solution using kore ai, we see a dramatic change from customer as they got impressed by the bot. Using the bot we are able to provide voice support also and add on to that we are able to connect multiple apps across platforms, using that we are able to perform multiple operations at ease. **Official Response from Srinivas Borra:** > Hi Kodeeswaran C, It’s great to hear that our platform’s integration capabilities, simplicity in bot development, and customization features have enhanced your experience. We’re also glad to know that using the platform for L1 support has made a significant positive impact, allowing for faster responses, voice support, and seamless multi-platform integration. Your feedback on the improvement of utterance processing and bot training is valuable, and we’ll certainly look into optimizing those areas to make your experience even better! Cheers, Team Kore.ai :) ### 10. Intuitive Platform for Learning Conversational AI, with Room for Free Tier Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** ANKIT S. | Programmer Analyst Trainee, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Kore.AI?** I recently completed the Conversational AI course using Kore.AI and also built a few projects based on what I learned—and I have to say, I genuinely loved the experience. What stood out to me the most was how easy and intuitive the platform is. Even as someone still growing in the AI space, I found it incredibly helpful for understanding how conversational bots work. The tools and features are well thought out, and the platform gives you a lot of flexibility whether you're working with no-code or diving into custom logic. The course itself was well-structured, and the hands-on approach helped me apply what I learned directly into real-world projects. I especially appreciated how Kore.AI supports integration with various systems and offers strong NLP capabilities—it made my bots feel smart and responsive. Overall, Kore.AI has been a game-changer in my learning journey. If you're exploring conversational AI, I highly recommend giving it a try. It’s not just a tool—it’s a complete ecosystem for building intelligent, scalable, and impactful AI solutions. **What do you dislike about Kore.AI?** While I really enjoyed using Kore.AI and found it very useful for learning and building projects, there are a few small things that could be better. Some advanced features take a bit of time to understand, and the interface can occasionally feel slow when working on complex bots. Also, having more flexibility in the free tier would be great for learners. But overall, it’s a solid platform and I’d still highly recommend it! **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI is solving the challenge of building smart, human-like conversations between users and systems. For me, it made learning and creating conversational bots much easier. I was able to build real-world projects without needing deep coding skills, and it helped me understand how AI can automate tasks, improve user experience, and save time. It’s a great tool for anyone looking to get hands-on with conversational AI. - [View Kore.AI pricing details and edition comparison](https://www.g2.com/products/kore-ai/reviews/kore-ai-review-7752943?section=pricing&secure%5Bexpires_at%5D=2026-07-12+18%3A08%3A42+-0500&secure%5Bsession_id%5D=25a43f7b-876b-4ce4-bd32-a38cbe3e19ea&secure%5Btoken%5D=76932108bcc2a75316e237a092c7a6f549d15334d71e695f80bbea2c3319f4cd&format=llm_user) ## Kore.AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Azure AI Studio](https://www.g2.com/products/azure-ai-studio/reviews) - [Azure OpenAI Service](https://www.g2.com/products/azure-openai-service/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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[WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Kore.AI Features **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Compatibility - AI Voice Assistants** - Cross platform compatibility **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Kore.AI Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews) - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 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