Kore.AI Features
What are the features of Kore.AI?
Responses
- Natural Language Understanding (NLU)
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences
Platform
- Conversation Editor
- Integration
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
Kore.AI Categories on G2
Filter for Features
Compatibility
Federated Search | Ability to search across different data sources, such as databases, intranets, and applications. | Not enough data | |
File Types | Offers search for a variety of file types. | Not enough data | |
Global Language Support | Ability to search in multiple languages without any additional work required. | Not enough data |
Search Queries
Typo Tolerance | Ability of search to handle typos. | Not enough data | |
Faceted Search | Allows the end user to filter and refine search results. | Not enough data | |
Synonyms | Ability to define synonyms for search terms. | Not enough data | |
Highlighting | Allows the user to see highlighted results to see which words or phrases match the search query. | Not enough data | |
Natural Language | Allows the user to search in a natural, intuitive manner. | Not enough data |
Functionality
Personalization | Gives the user targeted, personalized results based on their activity or preferences. | Not enough data | |
Search Analytics | Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc. | Not enough data | |
Integrations | Ability to plug the search capabilities into other applications or tools. | Not enough data |
Responses
Personalization | Provides personalized responses to interlocator based on segmentation or past responses. 166 reviewers of Kore.AI have provided feedback on this feature. | 90% (Based on 166 reviews) | |
Route To Human | Based on 154 Kore.AI reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. | 90% (Based on 154 reviews) | |
Natural Language Understanding (NLU) | Can have a natural, human-like conversation with an interlocator. This feature was mentioned in 170 Kore.AI reviews. | 92% (Based on 170 reviews) | |
Customization | Customize your chat workflows with rules and automations. 220 reviewers of Kore.AI have provided feedback on this feature. | 88% (Based on 220 reviews) | |
Control | As reported in 216 Kore.AI reviews. Control who the chatbot converses with (and when). | 88% (Based on 216 reviews) | |
Route To Human | As reported in 201 Kore.AI reviews. Has the ability to connect interlocator with a human agent when the need arises. | 88% (Based on 201 reviews) | |
Menu bars | Can provide interlocators with menus, through which they can choose a relevant response. 212 reviewers of Kore.AI have provided feedback on this feature. | 88% (Based on 212 reviews) | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 193 Kore.AI reviews. | 88% (Based on 193 reviews) |
Platform
Conversation Editor | Allows business to edit conversations to meet the unique needs of one's business. This feature was mentioned in 168 Kore.AI reviews. | 91% (Based on 168 reviews) | |
Integration | Gives users the ability to update systems, like CRM, based on conversations. 168 reviewers of Kore.AI have provided feedback on this feature. | 90% (Based on 168 reviews) | |
Human-In-The-Loop | Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. This feature was mentioned in 154 Kore.AI reviews. | 90% (Based on 154 reviews) | |
Live chat | Based on 207 Kore.AI reviews. Provide tools for live chat on one's website. | 89% (Based on 207 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 216 reviewers of Kore.AI have provided feedback on this feature. | 89% (Based on 216 reviews) | |
Branding | Based on 208 Kore.AI reviews. Has the ability to customize look and feel of chatbot to match` company branding. | 87% (Based on 208 reviews) | |
Analytics | As reported in 217 Kore.AI reviews. Gives user the ability to analyze conversations with the chatbot and see its performance. | 88% (Based on 217 reviews) | |
A/B testing | As reported in 201 Kore.AI reviews. Allows users to test the efficacy of various responses through A/B testing. | 86% (Based on 201 reviews) | |
Role-based access | Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 206 reviewers of Kore.AI have provided feedback on this feature. | 88% (Based on 206 reviews) | |
Collection of information | Based on 205 Kore.AI reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 89% (Based on 205 reviews) |
Conversational Platform
Personalization | Identifies the customer and personalizes interaction at every touchpoint. 135 reviewers of Kore.AI have provided feedback on this feature. | 89% (Based on 135 reviews) | |
Omnichannel | As reported in 135 Kore.AI reviews. Allows multiple related channels to interact at once to reduce transfers. | 89% (Based on 135 reviews) | |
Contextual Engagement | As reported in 135 Kore.AI reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history. | 89% (Based on 135 reviews) | |
Proactive Engagement | As reported in 134 Kore.AI reviews. Provides features for sending outbound messages to engage customers through proactive support. | 90% (Based on 134 reviews) |
Support Automation
Intelligent Routing | As reported in 132 Kore.AI reviews. Can route contacts to agents the customer has worked with before. | 89% (Based on 132 reviews) | |
Seamless Escalation | Provides features for escalating conversations to the appropriate agent. 130 reviewers of Kore.AI have provided feedback on this feature. | 88% (Based on 130 reviews) | |
Transcripts | Maintains a transcript of conversations from all channels. 134 reviewers of Kore.AI have provided feedback on this feature. | 88% (Based on 134 reviews) | |
Self-Serve Support | Enables customers to resolve queries or issues without the assistance of an agent. 132 reviewers of Kore.AI have provided feedback on this feature. | 89% (Based on 132 reviews) |
Data
Reliability | Ensures consistent performance, delivering reliable outputs based on user prompts. 40 reviewers of Kore.AI have provided feedback on this feature. | 90% (Based on 40 reviews) | |
Data Security | Implements stringent measures to protect user data and ensure privacy. 40 reviewers of Kore.AI have provided feedback on this feature. | 93% (Based on 40 reviews) |
Interaction
Complex Query Handling | Shows adeptness in comprehending and responding to complex or multi-part queries. 40 reviewers of Kore.AI have provided feedback on this feature. | 85% (Based on 40 reviews) | |
Natural Conversation | Facilitates natural and human-like conversations, delivering engaging interaction experiences. This feature was mentioned in 39 Kore.AI reviews. | 90% (Based on 39 reviews) | |
Understanding | Demonstrates a sophisticated understanding of both written and spoken user commands. 39 reviewers of Kore.AI have provided feedback on this feature. | 91% (Based on 39 reviews) | |
Context Management | Exhibits proficiency in maintaining and utilizing context throughout a conversation. This feature was mentioned in 39 Kore.AI reviews. | 91% (Based on 39 reviews) | |
Customizability | Based on 40 Kore.AI reviews. Offers a high degree of customization to meet individual user or business requirements. | 90% (Based on 40 reviews) |
Learning
User Interaction Learning | Features robust learning mechanisms, improving responses over time based on past user interactions. 40 reviewers of Kore.AI have provided feedback on this feature. | 92% (Based on 40 reviews) | |
Error Learning | Showcases the ability to recognize, correct, and learn from its own mistakes. This feature was mentioned in 40 Kore.AI reviews. | 86% (Based on 40 reviews) |
Content Generation
Creativity | As reported in 40 Kore.AI reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses. | 88% (Based on 40 reviews) | |
Content Accuracy | As reported in 40 Kore.AI reviews. Produces content that is accurate, factually correct, and relevant to the user's query. | 87% (Based on 40 reviews) |
System
API Flexibility | Based on 40 Kore.AI reviews. Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. | 89% (Based on 40 reviews) | |
Update Frequency and Utility | Based on 40 Kore.AI reviews. Regularly receives updates that contribute to continuous improvement of the product. | 90% (Based on 40 reviews) | |
Cross-Platform Compatibility | As reported in 40 Kore.AI reviews. Assesses the chatbot's ability to function seamlessly across various platforms and devices. | 88% (Based on 40 reviews) | |
Software Integration | As reported in 40 Kore.AI reviews. Seamlessly integrates with other platforms or software systems, enhancing overall utility. | 87% (Based on 40 reviews) |
Generative AI
AI Text Generation | Based on 80 Kore.AI reviews. Allows users to generate text based on a text prompt. | 90% (Based on 80 reviews) | |
AI Text Summarization | As reported in 81 Kore.AI reviews. Condenses long documents or text into a brief summary. | 90% (Based on 81 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. 132 reviewers of Kore.AI have provided feedback on this feature. | 91% (Based on 132 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 132 Kore.AI reviews. | 90% (Based on 132 reviews) | |
AI Text Generation | As reported in 105 Kore.AI reviews. Allows users to generate text based on a text prompt. | 89% (Based on 105 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 105 Kore.AI reviews. | 89% (Based on 105 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. 91 reviewers of Kore.AI have provided feedback on this feature. | 89% (Based on 91 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 90 Kore.AI reviews. | 89% (Based on 90 reviews) |
Automation - AI Agents
Sales Follow-Up | Based on 18 Kore.AI reviews. Allows users to automate responses to customer inquiries across various channels. | 85% (Based on 18 reviews) | |
Customer Interaction Automation | As reported in 18 Kore.AI reviews. Allows users to automate responses to customer inquiries across various channels. | 85% (Based on 18 reviews) | |
Lead Generation | Allows users to automate the process of generating and qualifying sales leads. 18 reviewers of Kore.AI have provided feedback on this feature. | 84% (Based on 18 reviews) | |
Document Processing | Based on 18 Kore.AI reviews. Allows users to automate the handling, processing, and management of documents. | 89% (Based on 18 reviews) | |
Feedback Collection | As reported in 18 Kore.AI reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | 94% (Based on 18 reviews) |
Autonomy - AI Agents
Independent Decision Making | Allows the AI agent to learn from interactions and adapt its responses accordingly. This feature was mentioned in 18 Kore.AI reviews. | 86% (Based on 18 reviews) | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. 18 reviewers of Kore.AI have provided feedback on this feature. | 87% (Based on 18 reviews) | |
Task Execution | Based on 18 Kore.AI reviews. Provides the AI agent the ability to execute tasks without requiring constant user input. | 90% (Based on 18 reviews) | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. This feature was mentioned in 18 Kore.AI reviews. | 87% (Based on 18 reviews) |
