Komo Reviews & Product Details

Komo has been such a useful tool to increase the Melbourne Stars ability to service commercial partners through match-day and digital campaigns across the WBBL10 and BBL14 season.

The platform is very easy to use, with a variety of options through different cards to build bespoke activations that align with the goals and objectives of different partners.

Komo provides the ability for commercial partners to engage with fans, provide unique offers and prizes, while communicating with Stars fans regarding products and services in ways that go above and beyond. Review collected by and hosted on G2.com.

The biggest challenge with Komo is being able to navigate the Hub and ensure that cards are built out correctly for the purpose of the campaign. Fortunately, the team at Komo are always there to help, providing tips and tricks along the way. Across the Summer there were a number of campaigns that we were able to execute in a short time-frame, and the Komo team were able to provide advice on best-practice for successful execution of a number of big-screen and digital campaigns. Review collected by and hosted on G2.com.

KOMO is a great platform for customer engagement. It has a wide and ever-expanding variety of games to engage customers. The support team at KOMO are very responsive and helpful when any questions or issues arise. It has been a fundamental platform in re-engaging our customers! Review collected by and hosted on G2.com.

If I had to pick something the only issue I've faced is it does take a little bit to understand the set up of the cards, particularly as each game is quite different. Once I've learnt about a certain game its been easy and quick to set up the following time. We've only had minor issues here and there with dark mode on QR codes, buttons not showing up in emails etc. These however haven't been an issue as these are just learning with different phones being used by customers, the KOMO team have also been super responsive in resolving these and have continued to learn and develop with us. Review collected by and hosted on G2.com.

We've been using KOMO for every home game, and it's been a fantastic platform for engaging our fans. The ease of implementation makes launching new projects seamless, and the variety of features ensures we can keep fans coming back week after week. Our supporters log in regularly to interact, making it a key part of our matchday experience.

Beyond the platform itself, the customer support is outstanding—always responsive and ready to assist with any questions. If you're looking for a dynamic and user-friendly engagement tool, KOMO is the one. Review collected by and hosted on G2.com.

We are continually working on how to get our data flowing two way (via API) into CRM. Review collected by and hosted on G2.com.

The best part about KOMO is working with the KOMO team. They are easy to work with, endlessly collaborative and always are abailable to helpmake all of our team's ideas a reality. The product itself is easy to use, highly customizable and can mold to fit the needs of our team and our sponsors. Review collected by and hosted on G2.com.

Our primary point of friction with KOMO has been deadlines for our team. Our events typically have a near infinite amount of moving pieces and with more lead time we would be able to secure more sponsorship buy in on customizable KOMO pieces Review collected by and hosted on G2.com.

Komo allows us to reach our fans in a new and exciting way through the devices that they are already using all the time. It's allowed us to democratize questions and answers on our biggest and most popular stages, which gives fans an equal and fair chance to have their question be asked. It also allows to deploy a sophisticated rewards program that incentivizes fans to play games, ask questions, and keep coming back for more every day that they can.

It's straightforward to use and you can set up games quickly, the documentation around it is substantial and detailed, and if I ever need support, my contact is easily reachable. We're a large organization with tons of data in many places, and one of the neat things about Komo is that it integrates into a piece of technology that we use onsite, allowing us to know which fans are engaging most with the platform. Review collected by and hosted on G2.com.

In order to set up more complex features and workflows, you need to do a lot of clicking around, and some of the different features you use are many screens away, and it can be difficult to connect them all. This makes it challenging to navigate and communicate with fan-facing communications, and particularly when there are multiple teams using the platform with different goals and approaches. Review collected by and hosted on G2.com.

Its ease of use making it accessible for everyone

The resource centre's functionality and speed of response

The ability to have multiple users into one account

Good customer support from the team at Komo whenever there was an issue. They resolved a couple issues out of their control very quickly and always found a reasoning for the issue. Review collected by and hosted on G2.com.

It sometimes crashes for a couple seconds Review collected by and hosted on G2.com.

A consistent part of our marketing strategy YOY is increasing fan engagement and improving the fan experience. Komo has been instrumental in supporting our efforts to do this in one of areas our fans used to rate us extremely poorly: our mobile app. In the past two years since implimenting Komo (which was super easy to do BTW), we've seen an increase in downloads, screen views, and average time per session within the app. Our fan feedback on our app has been more positive than ever and they're enjoying engaging with our brand in a fun and meaningful way. My team really enjoys working with their team and appreciates that they're open to all of our ideas for improvement and creativity. Review collected by and hosted on G2.com.

There's nothing I specifically dislike, but I would love to see the team continually improve their product and offerings to support our desire to grow this part of our app over the coming years. Review collected by and hosted on G2.com.

I love the ease-of-use and flexibility of the platform. It allows us to quickly and effectively go to market with campaigns that are truly driving ROI back to the business (levels up to 17x ROI for some of our business units). It was easy to implement and the customer support being offered is fantastic with a dedicated team who help us through strong development and feature additions based on our needs. Review collected by and hosted on G2.com.

Like all systems nothing is foolproof and it has taken my team a few goes and learning curves to be able to perfect our instance. Review collected by and hosted on G2.com.

The interactive nature for our customers and fans, and the ease of tracking statistics.

Consistently touching base with Louis for help implementing ideas is so helpful for us and he's always full of energy for our projects and is overall great to deal with. Review collected by and hosted on G2.com.

Not neccessarily a fault of Komo, but it would be great to somehow 'embed' Komo into the website, rather than having to link away from our site. Review collected by and hosted on G2.com.

There's a variety of ways we can naturally integrate our partners while still engaging fans in things they care about and will happily engage with. Review collected by and hosted on G2.com.

Nothing really - it's quite user friendly so after a small amount of trial and error it's been quite easy in our first season. Review collected by and hosted on G2.com.