Kolleno Reviews & Product Details

Since implementing Kolleno our payment process has been transformed. The automation and real-time updates have drastically reduced manual tasks, and we’re collecting payments faster than ever. Our customers appreciate the easy payment updates, and our team loves how seamlessly everything syncs with our ERP. Review collected by and hosted on G2.com.

There is nothing we disliked.

The kolleno team is super open for improvement points and always helped us out with questions. Review collected by and hosted on G2.com.

Kolleno has made it much easier for us to handle the payments conversations without damaging our relationships with big corporate partners. The platform’s automated payment reminders are customizable, so we have segregated our partners into different portfolios, allowing us to adjust a tone of voice and strategy per each one. Now that all of our communications is automated, we only need to respond to incoming replies. There are also no more manual erros, and we never find ourselves in a situation where a wrong invoice was sent to a wrong client! Review collected by and hosted on G2.com.

The initial setup to get the reminders perfectly tailored to each client took some tweaking. But once we got it right, it’s been a smooth process and has worked exactly as we hoped. Review collected by and hosted on G2.com.

Kolleno has made it incredibly easy for us to simplify payments to our clients. Setting up autopayments has been a game-changer as it gives our clients one less thing to worry about.

Thanks to Kolleno’s direct integration with our ERP and accounting software, we monitor each client's payment status in real-time is very convenient - we can instantly see who’s on track and who might need a reminder. Review collected by and hosted on G2.com.

The only minor issue we’ve encountered is that it took some time to fully customize the automated workflows to fit our exact needs. However, once set up, the system runs smoothly and reliably. Review collected by and hosted on G2.com.

Kolleno's task management dashboard has made it much easier for us to deal with daily tasks! The platform autogenerates the tasks triggered by our own custom workflows that we set up during the onboarding. It also assigns the task to the relevant team member, so everyone gets an overview view of what is happening for each clients payment, who is on top of it and ensure nothing gets forgotten. Review collected by and hosted on G2.com.

We've asked for more filters to be applied to the tasks view, and we know that the team is working on it! Nothing that we do not like, the team is very receptive to product feedback. Review collected by and hosted on G2.com.

The new Kolleno GPT AI chat is very impressive! I used this AI chatbot to diagnose a collection workflow problem, and it explained to me reasons for why one of the copmanies didn’t enroll. This new update is saving our team a lot of time on building and troubleshooting the automation. It really does empower us to optimize collection workflows faster, and the monitoring of their performance got so much easier after the new dashboard release. The system runs like clockwork and the integrations are working well - so nothing to dislike. Data flows perfectly between the systems, which makes it a very smooth process to manage. Review collected by and hosted on G2.com.

The new update Kolleno pushed solved most of our requests we had. Appreciate the efforts of product and customer success teams. Review collected by and hosted on G2.com.

Kollno significantly simplified our receivables management by bringing together all the customer information, communications, and payments into a single platform. The customer success team is always avialable, very quick on sla and receptive to the new feature suggestions, for example the update on dashboard to incorporate ageing reports report to showcase clients contacted and not contaced within each bracket. We look forward to future product updates and upcoming release of AI Copilot in late 2024. Review collected by and hosted on G2.com.

Reporting could have a few more preset reports available for immediate download. However, we were able to build those out together with Kolleno's customer success to be downloaded directly from the back end system. Review collected by and hosted on G2.com.

Since implementing Kolleno, we’ve seen a 37% improvement in our DSO which had a significant impact on our cash flow. It has become much easier to stay on top of our payments from different global subsidiaries with the task manager - its particularly useful how we can assign client portfolios of different locations to different credit controllers that cover each specific region. Kolleno keeps everyone in our team on the same page, and makes collaboration internationally much smoother. Review collected by and hosted on G2.com.

We needed a bit of custom integration solution, so it took a bit of time. However, there is nothing that we dislike about the product, its really tailored for the receivables management purpose. Review collected by and hosted on G2.com.

Love how I no longer need to build the reports in spreadsheets - it was taking up just too much of my time to update and maintain the reports. Kolleno provides with pre-built reports that you can just export based on your data and share with your team. Its very convenient for us, as it has exactly the reports that we usually use for understanding our receivables status: overview of ageing balance, average days late evolution, collection cohorts overview and others. Review collected by and hosted on G2.com.

Wish I could have some of these reports as a part of the main dashboard, but i believe the team is launching the new dashboard in September - looking forward to it! Review collected by and hosted on G2.com.

We loved how the product allowed us to build out workflows to specifically notify us about the chargebacks or payment failures. It is essential for our business operations to ensure that the team can act promptly on any failed payments and investigate the issues. Thanks to Kolleno we don’t miss a thing anymore. And overall - the product is very easy and pleasant to use. Review collected by and hosted on G2.com.

Relatively new users, so nothing to dislike so far. However, if anything - the customer support seems to be on top of the game, so we are feeling very positive. Review collected by and hosted on G2.com.

Using Kolleno has significantly simplified for us the process of payments reconcilaition. Its especially convenient that when customers complete the payment via Kolleno payment portal, it gets autoapplied into our quickbooks system. For the payments that are runnign late, love how we no longer need to chase them but can just set up a collections a collections workflow. Love the new Kolleno 2.0 update that made the platform much more user and many features additions! Review collected by and hosted on G2.com.

Kolleno solves all our problems, nothing to dislike. Review collected by and hosted on G2.com.