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Knowbler Reviews & Product Details

Knowbler Overview

What is Knowbler?

Knowbler is the world’s first ML solution empowering employees to create, review, and share knowledge, within their workflows. Powered by advanced ML algorithms, Generative AI, and Large Language Models (LLMs), Knowbler streamlines the process of knowledge creation and maintenance, empowering enterprises to provide superior self-service and support experiences. Leading enterprises like Automation Anywhere, Syntellis and many more have achieved up to 90% Faster Knowledge Curation, 100% Agent Participation and over 80% Reduction in Time to Create New Knowledge, with the power of Knowbler. Some of Knowbler's features - - GenAI-driven Auto-generation of Content - Support for Rich Text Editor & Ability to Attach Multimedia Content - Content Health Review and Analytics - Auto-Indexing of Content in Pre-Defined Templates - Knowbler Adoption Analytics - Advanced, dynamic visualization of knowledge gaps map - Next Best Action prediction with LLM-fueled recommendation system - Knowledge Duplicacy Flagging - Control Over Knowbler-generated Article Humanization

Knowbler Details
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Product Description

In the age of information overload, it is challenging for businesses to effectively capture, organize, and share knowledge. Traditional AI-based knowledge management systems fall short and provide only partial assistance in harnessing the full potential of enterprise knowledge. This is where SearchUnify’s Knowbler emerges as a transformative solution! Powered by cutting-edge Large Language Models (LLMs) and Generative AI, it helps automate and streamline the process of knowledge creation and maintenance, thereby enhancing the speed and quality of customer support.


Seller Details
Year Founded
2008
HQ Location
Panchkula, IN
Twitter
@Grazitti
3,678 Twitter followers
LinkedIn® Page
www.linkedin.com
1,365 employees on LinkedIn®
Description

Grazitti Interactive is a digital innovation leader with offices in India, USA, Australia, and Singapore. Since
008, Grazitti has been helping companies power their business with its marketing automation, sales optimization, and cloud innovation services. As a global consultancy, we have strategic partnerships with technology pioneers like Marketo, Salesforce.com, Alteryx, Adobe, and Optimizely. We have a comprehensive set of compliance certifications such as SSAE 16 SOC 1 and SOC
Type II Audits, ISO
7001, HIPAA, PIMS, and other attestations to validate our commitment to operational, data security, and privacy best practices.


Kamia P.
KP
Overview Provided by:

Recent Knowbler Reviews

SP
Sahana P.Enterprise (> 1000 emp.)
4.0 out of 5
"Knowbler has tremondously helped us with contnet management"
The tool has good capabilities in terms of content generation and Search. The features are easy to use and tool is customizable as per the requirem...
Verified User
T
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Getting more out of the Salesforce Knowledge experience"
Knowbler is a feature-rich editor that surpasses the native Salesforce editor.
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Knowbler Media

Knowbler Demo - Benefits of Knowbler
Knowbler helps in improving metrics like Agent Effort Score,Mean Time to Resolution, First Call Resolution.
Knowbler Demo - Optimize Knowledge with Content Health Analytics
It lists the contribution of each agent to overall content health by highlighting the agent's score on each of the following parameters: - Uniqueness - Completeness - Content Clarity - Title Accuracy - Links Validity - Metadata Correctness
Knowbler Demo - Why Knowbler and Who is it For ?
Knowbler is used by Support Agents, Support Managers and Knowledge workers to capture tacit knowledge, identify knowledge gaps and build a knowledge-first culture.
Knowbler Demo - Instantly Capture and Structure Information for Streamlined KB Creation
Fueled by ML and Generative AI, Knowbler accelerates knowledge generation in KCS recommended templates, based on the incoming case. This ensures effective capture of support knowledge and ensures that new articles are created as a by-product of agents’ resolutions for undocumented issues.
Knowbler Demo - Improve Findability and Reuse of Content for Faster Support Resolutions
Knowbler ensures that the agents are able to access all case resolving information, especially for known issues at one place. This helps improve first call resolution and reuse support KB effectively. ML-powered personalization promotes reuse of KB with personalized case resolving content based o...
Knowbler Demo - Leverage Collective Agent Experience through Intelligent Swarming
Knowbler helps agents get a unified view of subject matter experts for the case in question and promotes swarming support model instead of tiered support models to reduce resolution delays. This ensures that support agents can always find the best available person to help create new knowledge, in...
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2 Knowbler Reviews

4.5 out of 5
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2 Knowbler Reviews
4.5 out of 5
2 Knowbler Reviews
4.5 out of 5

Knowbler Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
SP
Senior Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Knowbler?

The tool has good capabilities in terms of content generation and Search. The features are easy to use and tool is customizable as per the requirements. Review collected by and hosted on G2.com.

What do you dislike about Knowbler?

The reporting needs to be refined and is somewhat inaccurate. The tracking of content improvements is not available at the moment Review collected by and hosted on G2.com.

What problems is Knowbler solving and how is that benefiting you?

The manually authored content lacked structure. There were many spelling, grammar and active voice issues. The tool has helped us reduce these errors and also increase the ease of KB creation. Review collected by and hosted on G2.com.

Verified User in Computer Software
TC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Knowbler?

Knowbler is a feature-rich editor that surpasses the native Salesforce editor. Review collected by and hosted on G2.com.

What do you dislike about Knowbler?

Additional support for markdown would streamline article creation. Review collected by and hosted on G2.com.

What problems is Knowbler solving and how is that benefiting you?

Knowledge management doesn't only require "managing" of articles, but you have to write them, too. Knowbler's editor is feature-rich and makes the writing process easier and more efficient. Review collected by and hosted on G2.com.

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