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Kitewheel Customer Journey Hub Reviews & Product Details

Verified User in Computer Software
AC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kitewheel Customer Journey Hub?

I like that Kitewheel can integrate with so many different platforms so that it intelligently orchestrates marketing programs by providing the next best action for a lead in my funnel. Review collected by and hosted on G2.com.

What do you dislike about Kitewheel Customer Journey Hub?

I dislike that it can be a little complicated to manage the different workflows and logic. Review collected by and hosted on G2.com.

What problems is Kitewheel Customer Journey Hub solving and how is that benefiting you?

We are solving the issue of trying to manage the next best action for a lead, which was formerly a manual process across different platforms: AEM, Google Display Network, Marketo, and others. Review collected by and hosted on G2.com.

Kitewheel Customer Journey Hub Overview

What is Kitewheel Customer Journey Hub?

As a Forrester leading SaaS Platform for Customer Journey Orchestration, Kitewheel delivers AI driven, omni-channel customer experiences in real time. Orchestrating across marketing automation, CRM, content management, analytics and programmatic ad tools, Kitewheel flexes the tools you have to help manage and deliver seamless interactions across systems. In the Analytics space, Kitewheel's award winning capabilities allow users to track and manage journey data wherever it's stored, viewing journeys as they happen live within the application.

Kitewheel Customer Journey Hub Details
Languages Supported
English
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Product Description

Kitewheel is a cloud-based Customer Journey Hub orchestrates intelligent customer journeys by making decisions across all touchpoints and channels, to provide seamless customer experiences that drive real-time revenue as well as long term loyalty.


Seller Details
Seller
Kitewheel
Year Founded
2013
HQ Location
Boston, MA
Twitter
@Kitewheel
764 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®

Recent Kitewheel Customer Journey Hub Reviews

JR
Jaswanth R.Small-Business (50 or fewer emp.)
5.0 out of 5
"KiteWheel Journey"
Kite Wheel helps companies to do interactions with customers via interaction channels, social media platforms and provide the journey map needed f...
Verified User
C
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"A leading omnichannel journey management software"
I like the way it automated many disparate systems in data collection to digest actionable insights
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Orchestrates marketing programs with intelligence and ease"
I like that Kitewheel can integrate with so many different platforms so that it intelligently orchestrates marketing programs by providing the next...
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Kitewheel Customer Journey Hub Media

Kitewheel Customer Journey Hub Demo - Kitewheel Eats Our Own Dogfood/Drinks Our Own Champagne
Kitewheel uses Kitewheel to power our web experience, allowing customers to use any channel they wish to interact with our brand.
Kitewheel Customer Journey Hub Demo - Graphs View - 2
A look inside one of the AI Graphs. Kitewheel visually represents the process underlying each operation. This example is relatively simple. Notice the "Edit lock" to protect your work while multiple users are working on the same project.
Kitewheel Customer Journey Hub Demo - Graphs View -1
Kitewheel's interface collects the graphs used to run each project. In this example, Neil Skilling has created a set of graphs underlying Kitewheel's latent AI and ML capabilities. For more information on this, email info@kitewheel.com
Kitewheel Customer Journey Hub Demo - Graphs View -3
Kitewheel has created graph templates so that users can cut down on clicks-to-journey. Easily reuse and recycle functioning parts of your customer journey for use in other journeys across the business.
Kitewheel Customer Journey Hub Demo - Admin View
The Admin view allows users to manage other users (if they are admins) and to link Kitewheel with databases, other tools, and anything else you use to make your customer journey come to life.
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Have you used Kitewheel Customer Journey Hub before?
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2 out of 3 Total Reviews for Kitewheel Customer Journey Hub

4.5 out of 5
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G2 reviews are authentic and verified.
JR
Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kitewheel Customer Journey Hub?

Kite Wheel helps companies to do interactions with customers via interaction channels, social media platforms and provide the journey map needed for them, and also helps for getting predictive analytics Review collected by and hosted on G2.com.

What do you dislike about Kitewheel Customer Journey Hub?

Faced difficulties in understanding and implementing during initial use and also cost is more Review collected by and hosted on G2.com.

What problems is Kitewheel Customer Journey Hub solving and how is that benefiting you?

Kitewheel solves the problem of dealing with complex tasks and work flows,provides support for customer experiences across marketing, sales and service and also it is cloud based service which helps organization to reduce cost on datacenter maintainance Review collected by and hosted on G2.com.

Verified User in E-Learning
CE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Kitewheel Customer Journey Hub?

I like the way it automated many disparate systems in data collection to digest actionable insights Review collected by and hosted on G2.com.

What do you dislike about Kitewheel Customer Journey Hub?

I bit of a challenge to implement initially. Review collected by and hosted on G2.com.

Recommendations to others considering Kitewheel Customer Journey Hub:

Thoroughly plan your disparate systems upfront and understand what you expect to get from each. Review collected by and hosted on G2.com.

What problems is Kitewheel Customer Journey Hub solving and how is that benefiting you?

Trying to bring on new customers with as little friction as possible. Review collected by and hosted on G2.com.

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