So far, I have found that the most useful aspect of Kissflow is that it is able to manage and facilitate a variety of business processes. This simplicity has enabled the team to create and edit workflows even if they do not have computer programming skills via drag and drop interface. One of the main advantages is integration with CRM and HR systems, which provided such successful outcomes as an increased efficiency of sales management and onboarding processes. Review collected by and hosted on G2.com.
A major disadvantage of Kissflow is that it may sometimes be slow when dealing with large amounts of data or large and complicated tasks. We have also suffered a number of crises such as system failures, power outages and other technical glitches that have interfered with our business processes. Sometimes these have proved to be areas of contention and have led to our work being halted as we sort out the issues, thus affecting our efficiency. Review collected by and hosted on G2.com.
585 out of 586 Total Reviews for Kissflow
Overall Review Sentiment for Kissflow
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It's allowing our organisation to be more agile by helping citizen developer users digitalize processes faster!
Thanks to the community we're always up to date with the latest features and we can ask for help easily.
We've been using it for over a year now and the implementation in the company has been smooth enough thanks to the APIs. Review collected by and hosted on G2.com.
Some permissions are not consistent within the platform. You can notice some items have been developed by different teams.
There should be more privacy-focused features. By default data within processes are shared with everyone, I need to manually mark the process as private. Review collected by and hosted on G2.com.
I love the easy visuals - so many programs I've used in the past are clunky and difficult to navigate. Kissflow is easy on the eye. I love that I can be in control of changes and updates and that I don't have to rely on anyone else to make the changes for me. I love that as I learn the capabilities, my workflows have evolved into a type of office assistant. It has made training a breeze because the workflows guide the emoloyees with check boxes and preprogrammed explainations. Getting started is very easy and customer service is epic. Kissflow is now an intregal part of our daily office routine. It's marvelous! Review collected by and hosted on G2.com.
I cannont think of any downsides - the customer service is excellent, the product is excellent. Review collected by and hosted on G2.com.
There are quite a few features that usually require customization, but in Kissflow they can be configured to accomadate business processes.
The support and response time from the Kissflow team has been excellent.
Integarting by sending data masters into Kissflow has been seamless and it utilizes API Endpoints that accepts JSON payloads that is very easy to implement. Review collected by and hosted on G2.com.
The integartion from Kissflow to any system outside, requires to reach out to the Support in order to make modifications as that is not something that is exposed to the Kissflow Adminsitrator. Review collected by and hosted on G2.com.
Kissflow's drag and drop features has helped us immensely in streamlining workflows. Since it is low code, it is also very citizen-developer friendly. It also supports Javascript, that has allowed us to make some customizations. Seamless integration with other platforms is also a very big plus point for our organization. Customer support is another very valuable addition from Kissflow. CSR's are almost always available to help us. Review collected by and hosted on G2.com.
Although Kissflow does support customization, it often feels very limited. For example, in one of our use-cases, we wanted to use sequence numbers/request number in a table but Kissflow was not able to accomodate that. Reporting features can also be enhanced. Review collected by and hosted on G2.com.
Kissflow is very easy to create an automated business process, that are business ready.
Unlike some of competitor products which require significant administration support, both to setup and maintain, Kissflow administration is straight forward to setup and and maintain.
Also like the processes and datasets are all contained in the one environment, rather than relying on a separate third party application for data storage and retrieval. Review collected by and hosted on G2.com.
Whilst the support team and blog style knowledge base can be helpful, a more formalised support function and knowledge base would be helpful.
Also more clarity on where data is stored, to address data integrity concerns from the business. Review collected by and hosted on G2.com.
Our team’s project management has been great with Smartsheet. It makes it significantly easier to stay managed by bringing all of our tasks, updates, and communication into one place. Automation takes care of reminders and approvals for us as deadlines not having to be our concern anymore. We also have increased our efficiency and been able to focus less time on important work, increasing our productivity and consequently reducing time used to handle administrative tasks. Review collected by and hosted on G2.com.
The one thing which I didn’t like about Kissflow is that they could be more responsive in their customer support side. The platform itself is generally reliable but a long winded time is taken sometimes to get a professional assistance on a particular issue. That can be a little frustrating when you're on tight deadlines on a critical project and you need some help getting unblocked. A more responsive page would make for a better experience by far. Review collected by and hosted on G2.com.
The best thing about KissFlow is that it allows us to automate all of the forms and documents. My employees are able to track the progress and it ensures accountability and ease of use. It was very easy to integrate and implement. Review collected by and hosted on G2.com.
Nothing really. KissFlow is an amazing product that can be tailored to your needs. Review collected by and hosted on G2.com.
User screen design, easy to use, quick to deploy, easy to generate apps and reports, simple workflow structure for the 95/5 of processes. Review collected by and hosted on G2.com.
Would like further report features and metrics, test environment or sandbox, stand alone mobile functionality, enhanced images handling in the forms. Public Forms or Marketplace for non licensed users. Review collected by and hosted on G2.com.
It is very easy to make a workflow process using Kissflow and the user experience is beyond exceptional; keeping the UI simple and easy to navigate. The customer support is quick to respond to my concerns and provides a helpful solution. Review collected by and hosted on G2.com.
Creating a document template is restricting at some level. It would be amazing if we can fit the data in a one-pager document Review collected by and hosted on G2.com.
Kissflows automation features make it easy to use for a teams approval process. It is organized and runs smooth. It is easy to customize to your businesses needs for documentation flow. We hae been using the program for many years and will continue to use it for many more years to come. Review collected by and hosted on G2.com.
I wouold love if we were able to collaborate in spreadsheets in real time. THe pricing is a bit high. Review collected by and hosted on G2.com.
