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118 Khoros Social Media Management Reviews
Overall Review Sentiment for Khoros Social Media Management
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I love how easy the platform is to use! Our customer partner is quick to respond and very helpful. The authorization process for posts is straightforward and simple. There are so many options available to us as far as what we can do with our social media accounts. Review collected by and hosted on G2.com.
There are some limitations to the types of social media contests they can run, but that's to be expected. Sometimes the dashboard can be a little buggy, but they are quick to fix these issues. Review collected by and hosted on G2.com.
Spredfast makes community management easy, pulling in customer comments across a multitude of networks. Review collected by and hosted on G2.com.
It can be a bit unreliable, with lots of network downtime. I also experienced a number of issues with the platform not pulling in certain comments from our pages so I constantly had to triple check out page natively to ensure nothing went unanswered. Review collected by and hosted on G2.com.
The ease in copying posts from one page into another page's que. Review collected by and hosted on G2.com.
How expensive this platform is, very overpriced for what you're getting. Review collected by and hosted on G2.com.
The thing I like best about Spredfast is that we're moving to another platform. Review collected by and hosted on G2.com.
I dislike everything about Spredfast. Posts for Facebook failing, contest entry page getting mysteriously deleted, the face that they use their own "language" to talk about their products which makes it almost impossible to teach people on your team how to use it, and their very very very very slow customer support that first attempts to blame you for the problem or pretend the problem doesn't exist. Review collected by and hosted on G2.com.
Having the analytics, scheduling capabilities, monitoring for all our channels available in one tool. Review collected by and hosted on G2.com.
The tool does experience outages, or receive updates that effects how I do things. Review collected by and hosted on G2.com.
Spredfast was a huge step up from the shared Excel spreadsheets we were using for editorial content planning. The tool gathers all of your channels in one place, helping all of our team-members up to speed across our presences. The new Planner tool helps us track larger campaigns across channels. I'm looking forward to testing the reporting functionality. Review collected by and hosted on G2.com.
Spredfast analytics leave a good bit to be desired. The basics are there, if you dig for them, but the setup is unwieldy and can be painful to sort through. This is an area on their roadmap for an upgrade in the coming months, so I'm hopeful that will help significantly. I'm also less than thrilled with the fact that there is a delay on Twitter content as it comes into the Spredfast Conversations tool (their customer service/interaction module). Delays range from 3-5 minutes on average, but that's an eternity if you're trying to exchange information with a customer. We've also had trouble running promoted Facebook posts through the tool because the analytics don't show up in Facebook (natively). Since Facebook analytics are so much more in-depth and useful, we've had to stop promoting posts through Spredfast. Review collected by and hosted on G2.com.
Content Calendar, roles and team collaboration. Publishing, listening, and analytics all in one. Easy to use when publishing. Creates nice reports. Review collected by and hosted on G2.com.
One of the earliest to offer full social monitoring, analytics, and publishing, they've come a long. Way. There were some bugs at first, but they've gotten better. Can be a bit pricey. Review collected by and hosted on G2.com.
The best thing about this platform is that the expansive social listening is built INTO it. No more having to sift through other social listening tools and then use Spredfast to engage with your audience, everything is all in one place. Review collected by and hosted on G2.com.
As a new user, the interface can be a bit confusing but I'll chock it up to me being new and getting my bearings. I also notice a delay in service sometimes. Review collected by and hosted on G2.com.
I enjoy how friendly the system is to it's users. It's very easy to schedule posts and even copy them to change the social network you want it posted on. They have been making a lot of positive changes lately which is making the product more competitive to others we have explored. Review collected by and hosted on G2.com.
The preview feature. They just came out with this, but I wish it was even more realistic of a preview. Review collected by and hosted on G2.com.
The ability to filter content by platform, engage without logging in natively, and the ability to apply labels to content for analytics makes this an easy platform to manage social customer service. Review collected by and hosted on G2.com.
Whenever there is increased volume, the tool has been known to lag slightly. It does not impair the ability to get the job done - but it would be a nice permanent fix Review collected by and hosted on G2.com.
